Blameless has emerged from stealth to launch a platform for managing DevOps based on the site reliability engineering (SRE) best practices defined by Google.
Fresh off raising an additional $20 million in funding, the Blameless platform provides across-the-board visibility into the complex network of application programming interfaces (APIs) and applications distributed across an organization, said CEO Ashar Rizqi. Specific modules within the Blameless platform address incident resolution, reliability insights dashboards, postmortems, service level objectives (SLOs) and automatic error budget calculation.
Blameless takes its name from an SRE principle that no one should be held at fault when complex systems fail. Rather, the assumption should be that inherent complexity of the IT environment is at fault. While DevOps is more of a philosophy surrounding the management of DevOps, SRE is emerging a more prescriptive instance of implementing DevOps that Google is now promoting. The goal is to make sure that whatever the issue, the right people to address it are brought together at the right time, said Rizqi.
The Blameless platform was created by Lyon Wong, who now serves as the COO of Blameless. Previously, Wong was a partner at Lightspeed Venture Partners, founder of S28 Capital and a product manager for Microsoft Windows. Rizqi is a former head of core platform at MuleSoft and SRE manager at Box.
Rizqi noted that while most organizations are trying to embrace DevOps principles, they often lack the tools needed to build the workflow processes required. All too often, organizations rely on little more than a Wiki document to manage their response to an incident. The Blameless platform is designed to provide access to an integrated set of tools for managing everything from the incident itself to the impact that event had on the business, he said.
It’s still too early to say with any certainty how widely SRE practices will be adopted. This far, most organizations that have adopted DevOps have tended to prefer to define a set of processes that are customized to their environment. But there are just as many, if not more, organizations that have found it daunting to get started. Platforms such as Blameless represent an opportunity for those organizations to embrace DevOps using a more prescriptive approach.
Of course, a big part of the reason that DevOps has been embraced unevenly by various departments within the enterprise is the lack of a consistent approach to implementing DevOps at scale. Teams that have embraced DevOps with enterprises have tended to create their own individual processes using a wide variety of tools. Many of those organizations have also found it challenging to get IT operations teams to embrace those processes because they require an approach that can be implemented consistently across multiple projects at scale. SRE provides IT operations teams with a framework that Google has already proven works at scale.
Regardless of the path chosen, the one thing that is for certain is more agile approaches to managing IT operations will be required to keep pace with the rate at which applications are now being developed and deployed.