Net Promoter Score: How to Use and Track the Main Loyalty Metric

Altexsoft

One of the most efficient and valuable metrics here to implement is the Net Promoter Score. What’s Net Promoter Score? For instance, Amazon has a Net Promoter Score of 69, which is over 30 percent above its industry norm. How to adopt Net Promoter Score with your product.

.Net 63

15 Key Product Management Metrics and KPIs

Altexsoft

To deliver the most value, encourage your return and loyalty, executives of companies like these start their weeks with looking at metrics – pieces of quantifiable data that illustrate the changes in revenue and customer behavior. KPIs and metrics for product management.

Going Beyond the (Net)Flow: Introducing Universal Data Records

Kentik

Additional data sources and types we’re adding include SNMP, Streaming Telemetry, MPLS labels, Cisco NBAR, VXLAN, SD-WAN performance metrics, and syslog. Every story has a beginning. At Kentik, flow data was ours.

.Net 91

Accountability & Metrics: My Journey To The Heart Of Great Leadership (Part 2)

Terry Starbucker

4) The right metrics & measurements are set up – Each position needs objectives measure of success, from both a personal, team, and company-wide perspective. Principle #6: Measuring, Monitoring And Managing With The Right Metrics. Let’s talk about metrics.

How to Package and Price Embedded Analytics

dashboard of real-time metrics inside their primary application is all they need. deceiving since most customers pay a net price (net of. competitors’ customers to determine net prices paid for software access fees, implementation, and professional services.

Execution Leadership: 12 Metrics That Must Be Measured, Monitored, and Managed….Relentlessly

Terry Starbucker

The best way to do this is with the right metrics to measure, monitor and manage. Metrics that are not necessarily the “bottom line” ones – such as Net Profit, Total Revenue, Earnings Per Share, or Total Customers.

Insights on High-Tech and High-Touch Customer Experience

QAspire

Leadership Leading Organization Sketchnotes artificial intelligence Culture customer delight customer experience customer service machine learning Metrics tiffani bova

KPI 39

Should We Rethink the Use of EBITDA?

Toptal

EBITDA is one of the most common metrics in finance. However, while intended to provide a “cleaner” picture of operating performance than net income, in reality it often achieves the opposite effect.

.Net 82

Performance Testing Tutorial Part 2: Front End Testing Using Sitespeed.io and Docker

Gorilla Logic

InfluxDB is a time series database that we are going to use to store our metrics. docker network create my-net. docker network connect my-net 0261ec478a21. We need to have a place to store our metrics.

4 Reasons Log Files Suck and How to Enrich Your Splunk with Code-Aware Machine Data

OverOps

We can help developers troubleshoot more quickly, give metric and insight to DevOps to gauge the overall quality of software and fuel some new AIOps initiative. OverOps Data Within Your Splunk Metrics Dashboard. Most organizations know of and probably use, Splunk.

Data 204

How OverOps Can be Used as a Learning Platform for Junior Developers

OverOps

The time it takes to fix bugs in production lowers the net promoter score. Lingering issues might not get addressed for a long time and continue to impact the net promoter score.

SDLC 204

SkyWalking: APM for the Heterogeneous New Stack

The New Stack

Multiple language agents provided, especially with auto instrumentation supported, in Java,NET and Nodejs. ” SkyWalking accepts data from both tracing and metric sources, integrating with service mesh platforms like Istio and Envoy, Wu said.

Book review: Accelerate

Henrik Warne

I really liked that the authors have thought hard about what to measure in order to get objective yet useful metrics. The same goes for having visual displays showing quality and productivity metrics, and proactively monitoring the system health.

Survey 148

The 3 Most Reliable Indicators Of A Company’s Health – And Of Its Heart

Terry Starbucker

The first is the customer Net Promoter Score. I’ve written a lot about this metric and its strong and proven correlation to profit, but the side benefit is that the score functions as quick answers to three critical questions: “ Do our customers love us ?”

Liberating Structures 4 Scrum: Lessons from a One-Day Immersive Workshop

Scrum.org

I estimate the net time available for the workshop to be around 6.5 The existing VCs are not pleased with the growth metrics for the last nine months and hence are reluctant to provide more capital to MegaBrain.io. TL; DR: The Liberating Structures Immersive Workshop for Scrum.

SCRUM 218

The Most Important Question Every Leader Must Answer – Before It Is Asked

Terry Starbucker

At my cable TV company we started tracking a customer service metric called the Net Promoter Score (NPS), based on specific customer feedback. The metric performed reasonably well, but we hit a plateau and missed our goal. The manager slumps on his desk, frustrated and confused.

Sponsored Post: Etleap, PerfOps, InMemory.Net, Triplebyte, Stream, Scalyr

High Scalability

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The Radical Question

Steve Farber

The powerful Net Promoter Score system started out by asking a very simple question: What is the likelihood that you would recommend Company X to a friend or colleague? In a post on the Net Promoter blog , Intuit CEO, Brad Smith, says that their product guys call NPS the “love metric.”

.Net 108

Monitoring Windows Services with Grafana, InfluxDB ?and Telegraf

The New Stack

InfluxData delivers a complete open-source platform built specifically for metrics, events, and other time- based data — a modern time-series platform. Visual tools are also provided for you to take a look at metrics in real-time. InfluxData sponsored this post.

Sponsored Post: InMemory.Net, Triplebyte, Etleap, Stream, Scalyr

High Scalability

InMemory.Net provides a Dot Net native in memory database for analysing large amounts of data. Get visibility into your production issues without juggling multiple tabs and different services -- all of your logs, server metrics and alerts are in your browser and at your fingertips. Scalyr gives you instant visibility of your production systems, helping you turn chaotic logs and system metrics into actionable data at interactive speeds. Who's Hiring?

PHP 57

Objective and Key Results: A Tool To Engage Your Employees

Luis Goncalves

On the other hand, Key results are set of metrics that measure an individual´s progress in achieving his or her goals. You take into account how people perceive your products through various measurements like the Repurchase Rate and Net Promoter Score.

Tools 130

How I Discovered My Leadership Secret Weapon

Terry Starbucker

Today’s story is about how I found my leadership secret weapon – an operational metric that could play a key role in our march to greatness, and provide a critical link between great customer service and profit. It was called the “ Net Promoter Score ”, or NPS for short.

Benchmarking AWS Lambda runtimes in 2019 (part I)

The Agile Monkey

NET 2.1) NET 2.1) Serverless Artillery Script AWS CloudWatch helped us collect and plot the metrics for our benchmark. Despite the limitations of the default metrics available, custom widgets allowed us to perform more complex queries based on logs.

Forward Error Correction (FEC): A Primer on the Essential Element for Optical Transmission Interoperability

CableLabs

When considering which FEC to choose for a new specification, you need to consider some key metrics, including the following: Coding overhead rate­— The ratio of the number of redundant bits to information bits.

Sponsored Post: InMemory.Net, Triplebyte, Etleap, Stream, Scalyr

High Scalability

InMemory.Net provides a Dot Net native in memory database for analysing large amounts of data. Get visibility into your production issues without juggling multiple tabs and different services -- all of your logs, server metrics and alerts are in your browser and at your fingertips. Scalyr gives you instant visibility of your production systems, helping you turn chaotic logs and system metrics into actionable data at interactive speeds. Who's Hiring?

PHP 52

Sponsored Post: Datadog, InMemory.Net, Triplebyte, Etleap, Scalyr, MemSQL

High Scalability

Datadog is a cloud-scale monitoring platform that combines infrastructure metrics, distributed traces, and logs all in one place. InMemory.Net provides a Dot Net native in memory database for analysing large amounts of data. Get visibility into your production issues without juggling multiple tabs and different services -- all of your logs, server metrics and alerts are in your browser and at your fingertips. Who's Hiring?

Sponsored Post: InMemory.Net, Triplebyte, Etleap, Stream, Scalyr

High Scalability

InMemory.Net provides a Dot Net native in memory database for analysing large amounts of data. Get visibility into your production issues without juggling multiple tabs and different services -- all of your logs, server metrics and alerts are in your browser and at your fingertips. Scalyr gives you instant visibility of your production systems, helping you turn chaotic logs and system metrics into actionable data at interactive speeds. Who's Hiring?

PHP 48

Objective and Key Results: Engaging Your Employees To Commit to the Company Goals

Evolution4all

Key results, on the other hand, refer to the set of metrics that measure an individual’s progress in achieving his or her goals. Obviously, you take into account how people are perceiving your products through various measures like the Repurchase Rate and Net Promoter Score.

Sponsored Post: Twitch, InMemory.Net, Triplebyte, Etleap, Stream, Scalyr, MemSQL

High Scalability

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Sponsored Post: Twitch, InMemory.Net, Triplebyte, Etleap, Stream, Scalyr

High Scalability

InMemory.Net provides a Dot Net native in memory database for analysing large amounts of data. Get visibility into your production issues without juggling multiple tabs and different services -- all of your logs, server metrics and alerts are in your browser and at your fingertips. Scalyr gives you instant visibility of your production systems, helping you turn chaotic logs and system metrics into actionable data at interactive speeds. Who's Hiring?

Sponsored Post: Twitch, InMemory.Net, Triplebyte, Etleap, Stream, Scalyr, MemSQL

High Scalability

InMemory.Net provides a Dot Net native in memory database for analysing large amounts of data. Get visibility into your production issues without juggling multiple tabs and different services -- all of your logs, server metrics and alerts are in your browser and at your fingertips. Scalyr gives you instant visibility of your production systems, helping you turn chaotic logs and system metrics into actionable data at interactive speeds. Who's Hiring?

Sponsored Post: Datadog, InMemory.Net, Triplebyte, Etleap, Scalyr, MemSQL

High Scalability

Datadog is a cloud-scale monitoring platform that combines infrastructure metrics, distributed traces, and logs all in one place. InMemory.Net provides a Dot Net native in memory database for analysing large amounts of data. Get visibility into your production issues without juggling multiple tabs and different services -- all of your logs, server metrics and alerts are in your browser and at your fingertips. Who's Hiring?

Three surveys of AI adoption reveal key advice from more mature practices

O'Reilly Media - Ideas

For example, at our recent AI Conference in London, two talks— Ashok Srivastava of Intuit and Johnny Ball of Fluidy —presented business applications for AI aimed at establishing safety nets for small businesses.

Survey 113

The 10 Core Elements Of The Rally The Troops Leadership Speech

Terry Starbucker

Tie the effort and the people “value” to meaningful metrics : Happy customers ( I used the Net Promoter Score ). Customers in pain (We came up with a metric called the “Customer Fault Rate” ).

Splunk.conf 2018: The Top 7 Sessions You Can’t Miss

OverOps

Shashank Raina and Paul McDonough from NCC Group want to show you how it’s done, by taking the crime statistics of the past few years, which are readily available on the net and using Splunk, create models around it.