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Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations.

CIO

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. This approach has significantly enhanced the customer banking experience.

Banking 297
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Banking on customer experience and security via technology-based innovation

CIO

Quick loan approvals, online applications, personalized lending options, and massive data breaches create pressure for banks to focus on customer experience and security to compete with more technically mature and agile competition. Security and privacy. Conducted by Quadrant Strategies for Iron Mountain.

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Pursuing A New Future of Innovation Through Digital Banking Strategy

CIO

How has banking evolved during the rapid digitisation of recent years? Banks are no longer the key players in the market, with fintech companies, digital-first start-ups, and tech giants delivering their own brand of financial services. One example is Banking-as-a-Service, with the market expected to reach US$3.6

Banking 246
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Pursuing A New Future of Innovation Through Digital Banking Strategy

CIO

How has banking evolved during the rapid digitisation of recent years? Banks are no longer the key players in the market, with fintech companies, digital-first start-ups, and tech giants delivering their own brand of financial services. One example is Banking-as-a-Service, with the market expected to reach US$3.6

Banking 244
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Composability, come costruire – mattone dopo mattone – un’azienda Agile

CIO

Per questo un numero crescente di CIO è attratto dai paradigmi dell’IT agile e “componibile” e del DevOps, che collegano sviluppo e operazioni, rendendo più facile creare le applicazioni che servono al business e mettere al centro la customer experience.

Agile 208
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Why business resilience depends on software agility

CIO

In this new reality where a bank can go under in two weeks, and new innovations are fundamentally changing our ways of life (e.g., In a world where companies are defined by the digital services they can deliver, software agility IS business agility, and in turn results in better business outcomes.

Agile 253
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Three Ways Banks Can Improve Identity Authentication and Customer Data Privacy

CIO

Digitalization is a double-edged sword for banks, especially when it comes to security. A massive shift to cloud and API-based ways of working has made the sector become more agile and innovative, but it has also opened the floodgates for identity theft. Avaya’s research report reveals three critical ways to do so.