article thumbnail

5 questions CIOs must ask after Southwest Airlines’ failure

CIO

The last thing any CIO wants is to experience catastrophic operational issues during a peak season, but that’s exactly what executives at Southwest Airlines faced last week. 19-28 far exceeded any other airlines’ operational impacts. Even before the blizzard hit, Southwest Airlines CEO Bob Jordan acknowledged on Nov.

Airlines 361
article thumbnail

Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

Airlines 322
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

8 big IT failures of 2023

CIO

Both United Airlines and Hawaiian Airlines saw service outages in 2023 resulting from wonky software upgrades, and Southwest ended the previous year with a Christmas travel meltdown blamed on outdated systems. Probably the worst IT airline disaster of 2023 came on the government side, however.

Airlines 345
article thumbnail

Averting turbulence in the air

CIO

The diversification of payment methods and gradual increase in the volume of online transactions have cast a spotlight on the need for payment security compliance within the airline industry. Since Erin has a limited budget, one of the first things she might do is go to the internet and browse through meta-search engines looking for a deal.

Airlines 130
article thumbnail

Delta takes off with modernized blend of mainframes and cloud

CIO

When it comes to IT, Delta Airlines is climbing higher into the clouds even as it keeps its footing on solid ground. In partnership with AWS, the airlines started migrating many front-end applications and distributed applications that “marry” themselves well to the cloud while retaining traditional back-end workloads on the mainframe. “The

Airlines 246
article thumbnail

Proving your worth: Strategies to validate and elevate your IT service department

CIO

The TOPdesk dashboard streamlines this process , making it easier to justify investments, even when budget constraints are at play. KLM, a global airline , successfully automated reporting and tracking, enabling them to proactively manage their complex operational network.

Strategy 275
article thumbnail

23 Airlines That Have Gone Out of Business: Report 2018-2019

CEO Insider

23 Airlines That Have Gone Out of Business: Report 2018-2019. With the sudden collapse of Icelandic budget airline Wow Air and India’s Jet Airways in mind, we at the CEOWORLD magazine decided to compile a list of airlines that went out of business since January 2018 until the present day. CEOWORLD magazine.