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American Airlines takes flight with analytics transformation

CIO

In the wake of the COVID-19 pandemic, airlines have struggled with bad weather, fewer air traffic controllers, and a shortage of pilots, all leading to an unprecedented number of cancelations in 2022. Leibman notes that American Airlines operates every hour of every day. American Airlines. “We Leibman, who stepped down on Sept.

Airlines 363
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5 questions CIOs must ask after Southwest Airlines’ failure

CIO

The last thing any CIO wants is to experience catastrophic operational issues during a peak season, but that’s exactly what executives at Southwest Airlines faced last week. 19-28 far exceeded any other airlines’ operational impacts. Even before the blizzard hit, Southwest Airlines CEO Bob Jordan acknowledged on Nov.

Airlines 361
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United Airlines gives employees the digital tools to make customers happy

CIO

As CIO of United Airlines, Jason Birnbaum is laser focused on using technology and data to enable the company’s 86,000 employees to create as seamless a customer travel experience as possible. ConnectionSaver communicates directly with the customer that the agents are holding the plane.

Airlines 321
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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

Airlines 324
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Southwest Airlines: ‘Shameful’ Technical Debt Bites Back

DevOps.com

The post Southwest Airlines: ‘Shameful’ Technical Debt Bites Back appeared first on DevOps.com. Last month’s débâcle of canceled flights was caused by decades of technical debt. That’s the analysis of Columbia University professor Zeynep Tufekci.

Airlines 131
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Cathay Pacific to take cloud journey to new heights

CIO

Instead, the publicly held operator of Cathay Pacific Airlines and HK Express is shifting from migration to optimization mode in an effort to wrest additional benefits from its all-in cloud transformation. This is helpful in an era in which airliners are having difficulty finding pilots to hire.

Airlines 291
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Proving your worth: Strategies to validate and elevate your IT service department

CIO

KLM, a global airline , successfully automated reporting and tracking, enabling them to proactively manage their complex operational network. This resulted in a significant cultural shift towards enhanced operational efficiency and responsiveness. Managed IT Services

Strategy 278