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5 questions CIOs must ask after Southwest Airlines’ failure

CIO

The last thing any CIO wants is to experience catastrophic operational issues during a peak season, but that’s exactly what executives at Southwest Airlines faced last week. 19-28 far exceeded any other airlines’ operational impacts. Even before the blizzard hit, Southwest Airlines CEO Bob Jordan acknowledged on Nov.

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United Airlines CISO Deneen DeFiore on elevating cyber’s value to the business

CIO

Deneen DeFiore is a Hall of Fame technology executive who currently serves as vice president and chief information security officer at United Airlines, where she leads the cybersecurity and digital risk organization to ensure the company is prepared to prevent, detect, and respond to evolving cyber threats. What are we doing about it?

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Southwest Airlines: ‘Shameful’ Technical Debt Bites Back

DevOps.com

The post Southwest Airlines: ‘Shameful’ Technical Debt Bites Back appeared first on DevOps.com. Last month’s débâcle of canceled flights was caused by decades of technical debt. That’s the analysis of Columbia University professor Zeynep Tufekci.

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Mapping the progress of Air New Zealand’s digital rebuild

CIO

As lean as things got, that time afforded the opportunity to rebuild by flipping the script: Air New Zealand was going to become a digital company that happened to be an airline, rather than an airline with a digital department. This is a chance to start practicing what an airline of the future could look like.

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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

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Becoming a Successful Leader: How to Master the Challenge of Focused Leadership (Part 12)

CO2 Business Leadership

The Power of Focused Leadership Leadership is more than just guiding others; it’s about influencing them towards a common goal. This post delves into the importance of focus in leadership and the ways to master this essential skill. The Role of Energy in Leadership Energy in leadership is contagious.

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How Southwest’s CIO modernized the airline through turbulent times

CIO

Taking the helm as CIO is a major transition for any IT leader, but Lauren Woods’ experience at Southwest Airlines stands apart. Focused on growth, the company’s leadership had deprioritized modernizing internal systems, hiring IT staff, and updating internal processes to keep pace with its growth agenda.

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