Invid Group

AUGUST 17, 2023

How to Enhance Your Customer Service in Q3 BY: INVID Businesses continuously look for novel ways to increase customer satisfaction in today’s fast-paced environment when customers want swift and individualized service. Self-service portals and knowledge bases will advance and improve usability in 2023.

Artificial Inteligence 96

Artificial Inteligence How To Knowledge Base Artificial Intelligence 96

Ivanti

JULY 28, 2021

Plus, we can’t forget they’re also being asked to justify the value of capital and OpEx investments to prove IT is in alignment with strategic business objectives. IT has been going above and beyond the call of duty to maintain business continuity – and some. It’s Clear: IT Maturity is the Way Out.

Knowledge Base 96

Knowledge Base Budget Government Strategy 96

Ivanti

OCTOBER 25, 2022

Maintaining business continuity is essential to keeping your organization moving forward, with 88% of board members viewing cybersecurity as a business risk. Ivanti Neurons for Vulnerability Knowledge Base (VULN KB) was released to provide security experts with a global view of vulnerabilities and weaknesses.

Knowledge Base 66

Knowledge Base Organization Cloud Hardware 66

Kaseya

JULY 7, 2022

It allows technicians to track tickets from multiple channels quickly and efficiently and maintain business continuity and high productivity. Here’s a list of best practices that you must keep in mind to ensure your team makes the most of your help desk to minimize business disruptions, drive efficiency and enhance customer experience.

Metrics 59

Metrics KPI Knowledge Base Software Review 59

Strategy Driven

MAY 8, 2023

Not only do IT certification courses enhance an individual’s knowledge base, but they also increase their marketability to potential employers. The demand for skilled IT professionals is on the rise as businesses continue to rely heavily on technology.

Course 45

Course Technical Review Software Review Knowledge Base 45

Samanage

MAY 9, 2019

Focus on the metrics that can help you achieve your most important business objectives, whether you’re concentrating on customer satisfaction or better business continuity — or both. When separated by incident type, agent or requestor, this metric can reveal inefficiencies and opportunities to improve your knowledge base.

Metrics 75

Metrics Artificial Intelligence Artificial Inteligence Hardware 75

Tenable

JANUARY 20, 2023

The guide aims to help security analysts map adversary behavior to the framework, which is a knowledge base of attacker tactics and techniques. Respondents ranked business continuity (67%) and reputational damage (65%) as their top two cyber-risk concerns.

Software Review 64

Software Review Artificial Inteligence SDLC Technical Review 64