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Top 5 Features your ITSM Solution Should Have

CIO

A robust incident management system ensures timely responses and resolution of issues, minimizing the impact on business operations. Key incident management features to look out for include automatic ticket generation, categorization, prioritization, and escalation mechanisms.

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Top 5 Benefits for deploying a COE

Perficient

Lead Change Management Initiatives and drive Transformations so that the organization can rapidly build out new offerings and evolve existing models. Different teams, instead of working alone, can benefit from the shared knowledge base and make better decisions leading to more predictable and successful outcomes.

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CIO Australia Webinar: Overcoming Barriers to Application Modernisation with SAP

CIO

You know, there’s a lot of change management required there as well. Furthermore, M&As are also in DXC’s DNA, informing part of their extensive suite of tools, templates and overall knowledge-base developed over many years. But the board took some convincing given the task was much more than a ‘lift and shift’.

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What Makes a Smart Service Desk?

Samanage

Smart ITSM, delivered by a smart service desk, will utilize automation and self-guided processes to drive employee satisfaction, knowledge management efforts, and change management, as well as incident and problem management. Related Configuration Items in the CMDB. Sentiment Analysis.

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Accelerating Cost Reduction: AI Making an Impact on Financial Services

Cloudera

Enterprise Knowledge Base (EKB) and Chatbots Chatbots, or virtual assistants powered by generative AI, can be used to create customer-facing and employee-facing tools that assess user requests and provide personalized responses, reducing the need for human representatives and related costs.

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5 Simple Ways to Boost Customer Satisfaction with the Service Desk

Samanage

The service portal connects customers to all of the available functions of the IT service desk and is powered by your knowledge base and service catalog. Problem and Change Management. Every organization, big or small, goes through change. Here’s how to use automation for more accurate SLA creation and tracking.

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10 IT Service Desk Tasks You Shouldn’t Have to Handle Manually

Samanage

While some amount of back-and-forth between IT and employees can be expected, answering common questions on a daily basis can be much simpler in many cases with the help of a knowledge base. AI-powered smart suggestions leverages your knowledge base behind the scenes to recommend articles likely to answer a FAQ.