Tue.Aug 10, 2021

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Top 5 KPIs to keep in mind for excellent customer experience

CEO Insider

You’ve put customer experience at the core of your contact center strategy, and you want to be sure that what you’re doing is on the correct track? Here are five indicators that you must be aware of in order to create a dashboard that accurately reflects your priorities, progress, and the influence of your activities […]. The post Top 5 KPIs to keep in mind for excellent customer experience appeared first on CEOWORLD magazine.

Strategy 145
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Felt raised $4.5 million to get you to ‘think in maps’

TechCrunch

From vaccine distribution plans to fire trackers to bar crawls for your best friend’s birthday, maps help people visualize space and express impact. And Felt, a new Oakland-based startup co-founded by Sam Hashemi and Can Duruk , is on a mission to make the medium more mainstream. Felt is a collaborative software company that wants to make it easier for people to build maps on the internet.

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Gateway Pattern

Martin Fowler

We often need to access APIs from foreign codebases, and these foreign codebases usually have different vocabularies to ours. I've found it useful to encapsulate this interaction with a gateway that translates between our code and foreign code.

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Robinhood buys Say Technologies for $140M to improve shareholder-company relations

TechCrunch

U.S. consumer investing and trading service Robinhood announced this morning that it will acquire Say Technologies in a $140 million cash deal. Say Technologies is a venture-backed startup, having raised $8 million in 2018, per Crunchbase data. PitchBook data indicates that the company was worth $28 million on a post-money basis following the investment, implying that the company’s backers managed a roughly 5x return on their investment.

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Streamlining Database Compliance with CI/CD Integration

IT leaders know the importance of compliance at every level, but the database often gets left behind as other environments are automated for robust protection. This whitepaper emphasizes the importance of robust, auditable, and secure database change management practices for safeguarding organizational compliance. Learn how automating database compliance: Mitigates risk Protects against security vulnerabilities Helps avoid regulatory penalties Aligns database workflows with app lifecycle Turns d

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AnaElsa Aviles and Mimi LaRaque

Agile Alliance

AnaElsa Aviles and Mimi LaRaque talk about race and culture. The post AnaElsa Aviles and Mimi LaRaque first appeared on Agile Alliance.

Agile 242

More Trending

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A Purposeful Mission and a Culture of Innovation Fuels Balbix

CTOvision

Our CEO and Founder Gaurav Banga recently shared a post (excerpted below, full post here) on LinkedIn which talked about how cybersecurity is now a big data problem. “With the exploding enterprise attack surface, there are practically unlimited permutations and combinations of methods that attackers use to breach organizations. Enterprises have deployed dozens of security tools, […].

Culture 137
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Upscribe, raising $4M, wants to drive subscription-first DTC brand growth

TechCrunch

Upscribe founder and CEO Dileepan Siva watched the retail industry make a massive shift to subscription e-commerce for physical products over the past decade, and decided to get in it himself in 2019. The Los Angeles-based company, developing subscription software for direct-to-consumer e-commerce merchants, is Siva’s fourth startup experience and first time as founder.

Fashion 260
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Programming Languages: Choose Wisely?

DevOps.com

We’ve got decades of experience in programming and language adoption under our belt at this point, and there are a few things we can say definitively that developers in general (and DevOps engineers specifically) should be aware of. First, it doesn’t matter as much as you think. It really doesn’t. Most developers don’t choose programming […].

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Everyone wants to fund the next Coinbase

TechCrunch

In celebration of Coinbase’s earnings report today, investors poured a mountain of cash into one of the company’s global competitors. I’m kidding, of course, but today really is Coinbase’s earnings day , and private investors really did just push $210 million into another exchange. The company, FalconX, is now worth $3.75 billion.

.Net 254
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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Continuous Delivery: The Secret to 5G’s Success

DevOps.com

New technologies are evolving the way societies function, and as a result, how businesses are carried out. In the networking industry, these emerging technologies coupled with the long-lasting impact of the past year–such as remote working–are changing the way customers and communication service providers (CSPs) interact. To that end, these shifts in behavior subsequently bring […].

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Surfside, a marketing technology for the cannabis space, inhales $4 million

TechCrunch

Surfside , a data and marketing platform aimed directly at the cannabis industry, has today announced the close of a $4 million seed round led by Casa Verde. The firm’s managing partner, Karan Wadhera, will join the Surfside board. The startup is relatively new, but helmed by two founders experienced in the marketing and data space. Jon Lowen and Michael Blanche both hail from SITO Mobile, where they worked on location-based advertising and marketing via mobile devices.

Marketing 252
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3 Lesser-known and Inspiring Things that Captains Do. Are Business Leaders on Par?

CEO Insider

Aviation Captains are so experienced and skilled that they can smoothly land a huge plane on the runway, even with strong crosswinds or through a strong storm. This is widely known, as we’ve all been passengers who have experienced great landings and felt the relief that everything went as planned. Let us today go behind […]. The post 3 Lesser-known and Inspiring Things that Captains Do.

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Jerry raises $75M at a $450M valuation to build a car ownership ‘super app’

TechCrunch

Just months after raising $28 million, Jerry announced today that it has raised $75 million in a Series C round that values the company at $450 million. Existing backer Goodwater Capital doubled down on its investment in Jerry, leading the “oversubscribed” round. Bow Capital, Kamerra, Highland Capital Partners and Park West Asset Management also participated in the financing, which brings Jerry’s total raised to $132 million since its 2017 inception.

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Top 5 Challenges in Designing a Data Warehouse for Multi-Tenant Analytics

Multi-tenant architecture allows software vendors to realize tremendous efficiencies by maintaining a single application stack instead of separate database instances while meeting data privacy needs. When you use a data warehouse to power your multi-tenant analytics, the proper approach is vital. Multi-tenant analytics is NOT the primary use case with traditional data warehouses, causing data security challenges.

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The Great Resignation: How to Proactively Address the WorkQuake Now

CEO Insider

The busy roadside Burger King marquee announced, “WE ALL QUIT. SORRY FOR THE INCONVENIENCE.” This is a cautionary signpost for leaders of our time. As companies struggle with the uncertainty of hybrid model shifts in the return to work, one thing is certain — employees are leaving. News headlines have been fixated on “The Great Resignation” […].

How To 130
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WoodSpoon’s food delivery service cooks up support for home chefs with $14M round

TechCrunch

Home-cooked food delivery service WoodSpoon is planning an expansion after raising $14 million in Series A funding. Restaurant Brands International led the round along with World Trade Ventures and a group of individual investors, including Victor Lazarte. New York-based WoodSpoon was started in 2019 by Oren Saar and Merav Kalish Rozengarten, two Israelis in America that longed for the food they grew up with.

Culture 252
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Incident Management Goes to the Olympics

Dzone - DevOps

A lot of things can go wrong during the Olympics. Broken legs , food poisoning , and, of course, pandemics can throw a wrench in the years of careful planning that athletes and organizers put into the Games. Here’s another common, but often overlooked, source of disruption at the Olympics: IT failures. Disruptions to the IT infrastructure that powers the Olympics and makes them viewable by audiences across the globe are more frequent than you may think.

Games 130
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Elektra Health funnels new $3.75M round into helping women navigate menopause

TechCrunch

Every woman will go through menopause some time during her life, but like many other femtech topics, this one is still not talked about as much as it should be. Enter Elektra Health , a women’s health technology company startup that raised $3.75 million in seed funding to continue developing its platform that provides evidence-based care, education and a community for women going through the various stages of menopause.

Education 252
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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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How Running A Supply Chain Is Like Running A Marathon – 4 Proven Strategies

CEO Insider

Whether running 26.2 miles in an actual marathon or executing a figurative one to solve global supply disruptions, the same winning strategies apply. Neither happen by chance. Connecting The Dots… Linking methods for success in athletics to success in business is not a new concept, especially with the recent Olympics coverage and a heightened awareness […].

Strategy 128
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Cannabis giant Leafly is going public through a SPAC merger

TechCrunch

Leafly is turning to a SPAC with Merida Merger Corp. I to go public. The deal, valued at about $532 million and expected to generate proceeds of up to $161.5 million, includes Leafly’s recent capital raise of $31.5 million from investors, including Merida Capital Holdings. The company is expected to list on Nasdaq under the ticker symbol of LFLY as Merida will adopt the Leafly name.

Retail 250
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Datadog Cloud Security Platform Advances DevSecOps

DevOps.com

Datadog has launched a Datadog Cloud Security Platform that promises to advance DevSecOps by identifying potential threats using the same agent software many DevOps teams already rely on to instrument applications. Renaud Boutet, senior vice president of product for Datadog, said organizations that rely on the Datadog software-as-a-service (SaaS) platform can now more easily invoke […].

Cloud 124
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VCs are betting big on Kubernetes: Here are 5 reasons why

TechCrunch

Ben Ofiri. Contributor. Ben Ofiri is the co-founder and CEO of the Kubernetes troubleshooting platform Komodor. He previously worked at Google, where he served as product lead for the company’s flagship conversational AI project, Google Duplex. I worked at Google for six years. Internally, you have no choice — you must use Kubernetes if you are deploying microservices and containers (it’s actually not called Kubernetes inside of Google; it’s called Borg).

Linux 250
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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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3 benefits of AI in functional testing

TechBeacon

Artificial intelligence (AI) and machine learning (ML) allow companies to close the testing gaps and are best applied when they augment people’s expertise and capabilities to process real-time data.

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Product School raises $25M in growth equity to scale its product training platform

TechCrunch

Traditional MBA programs can be costly, lengthy and often lack the application of real-world skills. Meanwhile, big global brands and companies who need product managers to grow their businesses can’t sit around waiting for people to graduate. And the edtech space hasn’t traditionally catered to this sector. This is perhaps why Product School says it has secured $25 million in growth equity investment from growth fund Leeds Illuminate (subject to regulatory approval) to accelerate its product an

Training 249
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How Local Business Can Succeed with Digital Marketing in a Post-Pandemic World

CEO Insider

Local businesses have lagged behind their larger brethren in moving to digital marketing, but digital became a lifeline during the pandemic when many traditional forms of marketing were no longer available. McKinsey reported that the percentage of products and services that are partially or fully digitized (in North America) increased from 34% in May 2018, […].

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After raising $10M, Breeze breathes fresh air into a stagnant disability insurance market

TechCrunch

Working in the world of disability insurance for a decade, Colin Nabity felt not everyone could access this type of insurance due to its nature of it being difficult to understand and underwrite. Disability and critical illness insurance is typically income protection should someone be too sick or hurt to work. An average of 5.6% of working Americans each year will experience a short-term disability during a period of six months or less due to illness, injury or pregnancy.

Insurance 249
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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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Securing Microservices Vs. Monolithic Apps

DevOps.com

New requirements for Securing Microservices Vs. Monolithic Apps Enterprises are migrating from monolithic applications to microservices, hoping to accelerate software deployment and improve scalability. Security is sometimes glossed over in these transitions. Simple best practices like authenticating users and using SSL are still important to follow.

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Tech-driven Butternut Box eats its own dog food — raises $55.4M to scale up

TechCrunch

Butternut Box , a London-based fresh dog food business with a tech-driven platform that delivers HelloFresh-style, catered dog food, has raised $55.4 million (€47.2 million) in a funding round led by L Catterton, the consumer-focused private equity firm.White Star Capital, Five Seasons Ventures and Passion Capital also participated. We covered their early funding round back in 2017.

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Addressing CRM Data Quality with Dataiku

Dataiku

Using machine learning (ML) to predict customer growth, churn, and to find insights in the data is not only a trendy topic, but also something that can bring a lot of value. However, there is an essential prerequisite for any machine learning model, and machine learning models for these use cases are no different: good-quality data (in this case customer relationship management or CRM data).

Data 105