N2Growth Blog
APRIL 17, 2011
By Mike Myatt , Chief Strategy Officer, N2growth. One of the most effective ways to order your world is to simplify everything you encounter. However the problem is that keeping it simple often becomes very difficult when our basic human nature is to over-complicate everything we touch. In thinking about the people I respect the most, to the one, they possess the uncanny ability to take the most complicated of issues and simplify them.
Terry Starbucker
APRIL 24, 2011
It’s almost May now, and you’re starting to feel a little restless. A little stale, maybe. You’ve had your head down and your team focused for 120 days straight, and with the days now getting longer and the temptation to start “coasting&# getting even stronger, you’ve hit a critical time of the year. It’s time to do a little spring cleaning.
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SoCal CTO
APRIL 27, 2011
Several people have recently come to me to help them source and/or hire full-time CTOs for their startup having found me through my post that looks at: Startup CTO Salary and Equity Data. The first thing I do is suggest they explore if they really need to hire a full-time CTO for their startup and if so, what kind of CTO they need. There's a lot on my blog already around this topic.
The Recovering Engineer
APRIL 4, 2011
Two questions I often get in workshops, from coaching clients, and in consulting engagements is: How do I work with an unmotivated person? and. How do I motivate someone to work harder? Here are the quick answers: There is no such thing as an unmotivated person. Everyone is motivated to do something. Therefore, everyone is motivated. You cannot motivate someone else to work harder.
Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage
Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.
Next Level Blog
APRIL 6, 2011
Last month, I did a customized webinar for about 70 managers in a client company on “How to Build Executive Presence.” To prep the content for the session, we asked about a dozen C suite and direct. Please click the headline to read the whole story.
CTO Universe brings together the best content for CTOs from the widest variety of industry thought leaders.
N2Growth Blog
APRIL 12, 2011
By Mike Myatt , Chief Strategy Officer, N2growth. Courage is a trait possessed by all great leaders. So much so, that leadership absent courage is nothing short of a farce. Let me be very clear – I’m not advocating for bravado, arrogance, or an overabundance of hubris, but the courage necessary to stay the course and to do the right things.
Terry Starbucker
APRIL 20, 2011
I’ve seen a lot of books out there lately that have taken a lot of pages to explain how to get and keep customers, but it’s really pretty simple: Thank your customers for their business, preferably with a smile. Follow the Golden Rule in all your communications with customers, no matter the form. If you mess up with a customer, own up to it and apologize.
SoCal CTO
APRIL 27, 2011
Several people have recently come to me to help them source and/or hire full-time CTOs for their startup having found me through my post that looks at: Startup CTO Salary and Equity Data. The first thing I do is suggest they explore if they really need to hire a full-time CTO for their startup and if so, what kind of CTO they need. There's a lot on my blog already around this topic.
Steve Farber
APRIL 26, 2011
Yesterday, I had a long talk with my old friend (and constant source of leadership inspiration), Dick Nettell. Dick had a long and storied career at Bank of America where his results and style were legendary. I mentioned in an earlier post that he’s in the process of writing a book, and he’s told me that I’ll be getting the rough draft, soon.
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Multi-tenant architecture allows software vendors to realize tremendous efficiencies by maintaining a single application stack instead of separate database instances while meeting data privacy needs. When you use a data warehouse to power your multi-tenant analytics, the proper approach is vital. Multi-tenant analytics is NOT the primary use case with traditional data warehouses, causing data security challenges.
Next Level Blog
APRIL 18, 2011
One of the most e-mailed articles on the New York Times website the past couple of days has been an article by David Carr on how it seems to be acceptable behavior to text someone else while you’re. Please click the headline to read the whole story.
Change Starts Here
APRIL 19, 2011
Today on The Change Agent’s Dilemma, my guest was Paige Lillard, VP of Business Excellence at Turner Broadcasting System, Inc., who implements the Malcolm Baldrige framework to execute strategy for Turner’s many business units. In today’s episode, Paige tells her unique story of becoming a change agent, including specific steps she took to build the initial buy-in to start implementing quality principles at the company.
N2Growth Blog
APRIL 24, 2011
By Mike Myatt , Chief Strategy Officer, N2growth. How difficult is it for you to change your mind? When was the last time you changed your mind? Do you consistently challenge your own thinking, or do you wait for others to bring the challenge to you? When your thinking is confronted, how do you react? I’ve often said the rigidity of a closed mind is the first step in limiting opportunity.
Terry Starbucker
APRIL 17, 2011
I was presenting our quarterly operations review to the executive team at my cable TV company. It had been a particularly good quarter for all of our operating metrics, and I was pumped. It was time to lay it all out there, and gather up the kudos. Because after all, who doesn’t like to be praised? The slides kept going up on the overhead screen, one after another, all showing improvement.
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Women on Business
APRIL 4, 2011
While gathering definitions for the word “GUTSY&# , to be used in my new book being released soon. I had an epiphany. Maybe there are times to just be still, not show your confident, brash, exuberant, irreverent side. I sat with this for most of a day, letting it roll around in my mind like a chocolate drop that did not melt quickly. What happens if a gutsy woman stays quiet?
Steve Farber
APRIL 18, 2011
WordPress guru, Jesse Petersen , has been working behind the scenes at stevefarber.com to update, refresh, optimize, and otherwise goose this site into a sparkling re-birth. Among other things, you’ll find new free audio resources (look at the top of the page), a few new videos , a new calendar of my upcoming events , a twitter feed, and…drum roll please… The Extreme Leadership Store.
Next Level Blog
APRIL 27, 2011
Well, after many years in the job, Michael Scott has left the office at Dunder Mifflin to pursue other dreams. It remains to be seen how things are going to go for the team with the new boss. You. Please click the headline to read the whole story.
Change Starts Here
APRIL 14, 2011
You have gained leadership support, started implementing your project, and people are actually participating! The project is really humming along, getting some results, but you still have a nagging feeling that if you let go, everything would go back to the way it was. The organization still sees the initiative as something special, an exception to the normal operation.
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N2Growth Blog
APRIL 7, 2011
By Mike Myatt , Chief Strategy Officer, N2growth. Nary a week passes where I don’t hear from a CEO who’s grappling with this social media conundrum: should I, or shouldn’t I? The inquiry usually goes something like this: “I’m interested in learning more about social media, but my board thinks it’s a bad idea, I don’t have any additional bandwidth, and I’m not even sure where to start…is social media really effective for CEOs?
Terry Starbucker
APRIL 28, 2011
I’m in Chicago today to prepare for my labor of love with my biz partner Liz Strauss, SOBCon Chicago 2011 , which starts tomorrow ( check out our website for more information, and here is the livestream of the event ). Yesterday I was in Milwaukee visiting family, and while I was there I stopped at a Starbucks on a particular street corner. It was a corner that brought back two specific memories.
Women on Business
APRIL 7, 2011
I remember when I picked up my first project management book. I was working as a low-level retail manager and thought it would be helpful. I picked it up, glanced through the table of contents, got terrified and immediately put it back on the shelf. The book was full of technical jargon, extensive charts and graphs, and appeared to be designed for someone who had a Ph.D and was working on a NASA space shuttle launch.
Steve Farber
APRIL 20, 2011
A few years back, I was invited to speak to the senior management team of a multi-billion dollar company. Before I went up to the stage, the CEO pulled me aside and said, “I’m the reason you’re here to speak to us today. I invited you.&#. “Well, thank you,&# I said. “I’m honored that you did.&#. “You’re welcome,&# he went on. “But I want you to know why I invited you.
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Next Level Blog
APRIL 15, 2011
It seems like I talk with clients about the challenge of taming their calendars at least two or three times a week. In the age of interconnected scheduling systems like Outlook and the continuous. Please click the headline to read the whole story.
Change Starts Here
APRIL 1, 2011
The following are five things you can do TODAY to move the needle toward positive change in your organization. Do these things, and you can’t go wrong. Stay silent. If no one talks about the organization’s problems, then they don’t exist. Do as you are told. If you want smooth sailing during change, don’t rock the boat. Protect your interests.
N2Growth Blog
APRIL 5, 2011
By Mike Myatt , Chief Strategy Officer, N2growth . There is no shortage of debate surrounding leadership when it comes to philosophy, style, definitional distinctions, nuances, complex theory, etc. That said, I believe most reasonable people would agree leadership is nothing if not personal. Leadership can represent a pursuit, discipline, practice, passion, calling, skill, competency, obligation, duty, compulsion, or even an obsession.
Terry Starbucker
APRIL 13, 2011
There is no question that having a high level of accountability in the workplace is a good thing -the trick is getting your teammates to that point of clarity without tipping the scale over too far. That is, how do you avoid what I call the “ accountability trap “, where teammates are so focused on what happens if they run afoul of their responsibilities that they go into a kind of paralysis, unwilling to take any risks to drive the company forward.
Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group
As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX
Women on Business
APRIL 25, 2011
She was a precocious, spunky, creative little girl who roamed the halls of an exotic Manhattan hotel and learned about management at the young age of six and could become the CEO of just about any multi-national company. Her name was Eloise and she delighted kids and parents with her antics to the point that people would visit the Plaza hoping to catch of glimpse of her.
Lead on Purpose
APRIL 3, 2011
By Lauren Bailey. The vast majority of leadership advice — whether it’s relayed in leadership books, management conferences or discussed casually in blogs — focuses on the qualities of individual leaders. From examining the lives of different noted leaders to distilling specific personality traits that researchers think constitute sound leadership, the emphasis is always on the individual.
Next Level Blog
APRIL 4, 2011
Today is my 50th birthday. It’s a little strange to write that down. When I think of 50th birthdays, I think of those films you see sometimes about the 50th birthday of Disneyland. You know the ones. Please click the headline to read the whole story.
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