Terry Starbucker

JULY 3, 2011

All leaders need to get good and consistent verbal feedback from their teammates, but there are what I consider to be the “Golden 10″ pieces of feedback that we really need to be getting to ratify our effectiveness (and our approach to greatness). Let’s count ‘em down, from the bottom to the top: 10. “I don’t know, but I’ll find out&# - When they trust that you won’t jump down their throats for not knowing an answer. 9. “I made a mistake&# &#

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Leadership Meeting Examples Company 167

N2Growth Blog

JULY 6, 2011

By Mike Myatt , Chief Strategy Officer, N2growth. Widely regarded as the father of the contemporary field of Leadership, Warren Bennis paved the way for those of us who make our living as leadership advisors. Warren would never say this, so I will; he has forgotten more about leadership than most of us will ever know. Put simply, spending an hour with Warren Bennis is like drinking leadership wisdom from a fire hose.

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Next Level Blog

JULY 15, 2011

This past Monday night, my wife Diane and I had a once a lifetime experience. We got to attend the red carpet premiere of the last Harry Potter movie at Lincoln Center in New York. Diane has to be. Please click the headline to read the whole story.

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Leadership 111

Women on Business

JULY 21, 2011

Post by Jane K. Stimmler , contributing Women on Business writer. Making a case for more female participation on Boards of Directors, executive groups, strategic committees, project task forces or, well, just about any group, just got a little easier. A recent research study described in June’s Harvard Business Review submits that having a group comprised of more women will ultimately lead to greater success.

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Study Groups Construction Culture 101

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

Artificial Inteligence

The Recovering Engineer

JULY 14, 2011

Today, I led a DISC communication skills workshop that ended with a role-play exercise to allow participants the opportunity to practice the skills we had been discussing. For many of the people in the class, this was their first in-depth exposure to the DISC model and how to use it to more effectively communicate with others. The class was lively, engaged, and energetic with everyone in the room displaying a highly positive approach to learning.

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Exercises Authentication Examples How To 100

Terry Starbucker

JULY 31, 2011

“We’re in the dark here&#. “Nobody knows what’s going on&#. These are classic signs of a leadership technique I call “ Leadership by Osmosis “ That is, the expectation that a leader’s knowledge can simply be transferred to others without the benefit of much verbal and written communication – kind of like Mr.

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Leadership Travel Metrics Testing 156

SoCal CTO

JULY 13, 2011

Today I join Ben Yoskovitz , Vinicius Vacanti , Jill Hubbard Bowman and Steve Blank and others in announcing the launch of StartupRoar. This site aggregates and filters content from thought leaders who talk about topics such as Marketing , Sales , Design , Revenue , Hiring , Social Media , Business Models , Metrics , PR , Venture Capital , Angel Investors , Bootstrapping , Incubators , Agile and many others.

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Media Social Metrics Agile 70

Next Level Blog

JULY 11, 2011

This month, the Dalai Lama is in Washington, DC for a couple of weeks to lead a multi day series of Buddhist teachings called a Kalachakra. This past Saturday morning, he came out to the West Lawn of. Please click the headline to read the whole story.

Leadership 111

Leadership 111

Women on Business

JULY 14, 2011

Catalyst published some interesting statistics about how women stack up in the U.S. workforce. The results aren’t very surprising if this is a topic you’re familiar with, but for those that aren’t, check out the stats below: Women make up : 46.7% of the U.S. labor force. 51.5% of management, professional and related occupations. 14.4% of Fortune 500 executive officers. 15.7% of Fortune 500 board seats. 7.6% of Fortune 500 top earners. 2.6% of Fortune 500 CEOs.

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Analytics

The Recovering Engineer

JULY 27, 2011

Whether you are trying to resolve a conflict, coach an employee, or correct your child’s behavior; you have to wrestle with your real goals. You have to ask yourself, “Do I want compliance or commitment?&#. Many people might say, “As long as they do what I asked them to do, I don’t really care whether people are compliant or committed.&#.

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Compliance Coaching Performance Leadership 97

Change Starts Here

JULY 19, 2011

In this episode of The Change Agent’s Dilemma, Culture Sleuth Terri Kruzan shares how to spot and correct a workplace culture problem. Listen in to hear why culture is important for change agents to pay attention to. Learn how to tell when your organization’s culture is a problem for your change initiative, and what to do about it. Listen to the show here (30 minutes): Be sure to visit the radio show page to listen to past episodes and subscribe to the show.

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Culture Organization How To 81

Terry Starbucker

JULY 24, 2011

In today’s ultra-competitive businesses, one of the most challenging things for middle and upper level leaders is to get leadership lessons across quickly and effectively to front line supervisors, especially while they are in the thick of their hectic day to day activities. Sometimes it’s hard to get their full attention for 10 minutes, much less the time it would take to do a full-scale training session.

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Policies Leadership Training 148

QAspire

JULY 13, 2011

I recently delivered a talk at Ahmedabad Management Association on the topic “Personal Mastery – The Key To Deliver Quality”. It was wonderful speaking in front of an ‘interested’ audience on a cloudy/rainy Friday evening. The talk was very well received. During my talk, I touched upon the changing world of work, new viewpoints on [.

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Open Source

Next Level Blog

JULY 5, 2011

Earlier this year, I was with an executive who was proudly showing me the Power Point presentation he had prepared for an upcoming strategic offsite. We got through three slides and he turned to me. Please click the headline to read the whole story.

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Women on Business

JULY 5, 2011

Guest post by Donna McNamara (learn more about Donna at the end of this post). Unemployment in the US has been creeping upward again since May and currently stands a little over 9%. For many (myself included), unexpected job loss created a new normal. That new normal seems to translate into a lower salary upon finding work again. My situation is a little different from most.

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Pharmaceuticals Research Marketing Travel 94

The Recovering Engineer

JULY 13, 2011

A few weeks ago, I wrote a post in the ABC’s of Life series on forgiveness. Today, I got a comment from Aled Davies with a link to a post on his blog about 5 Steps to Forgiveness. I really liked what I read over at Aled’s blog, and it got me thinking: one of the key components I see in the 5 steps he wrote about is patience. The patience to: Slow down your emotional response.

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Exercises Leadership 84

Change Starts Here

JULY 7, 2011

I was reminded this week that all changes – no matter how good – come with a sense of loss. We bought a car. After 9 years, my husband’s SUV seemed to have more non-working parts than working parts. The key fobs didn’t work, and when he locked the door manually, one of the locks made a funny sound. The air conditioning (essential in Atlanta) occasionally stopped working.

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Examples 78

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Terry Starbucker

JULY 13, 2011

And now…… Google+ !!!!! Another Social Media platform. I’m now on it (as Terry Starbucker), and learning to use it, like all the other beta test subjects. It’s pretty cool, and is showing early signs of being a formidable competitor with Facebook. But this post isn’t really about Google+ – I’ll leave the technical stuff to people who really know what they’re talking about, like this excellent piece by Chris Brogan.

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Media Social Course Testing 116

QAspire

JULY 17, 2011

Gift of thoughts is the best gift we can receive. After my talk at Ahmedabad Management Association recently, I was gifted with a book titled “Purely Prahalad – Business Wisdom from Late Dr. C. K. Prahalad’s thoughts”. This book is compiled and edited by AMA’s team. It is a brilliant collection of useful gems. Here [.

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Next Level Blog

JULY 29, 2011

Today’s post is a guest post by David Burkus, the force behind the LeaderLab blog where he focuses on how to put leadership theory into practice. If you like what David shares in this post, you’ll. Please click the headline to read the whole story.

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Leadership How To 109

Women on Business

JULY 18, 2011

When you meet a woman who has a vision that doesn’t quit, it makes sense to hang out with her. That is what I am doing with Pattie Simone. She is a spicy gal from New York who grew up when women were still on the quiet side; yet she could not be put in a playpen. She saw opportunities and ran with them. She still does! Her vision is a site for women: entrepreneurs, academics, scientists, authors, speakers, business owners, solopreneurs, you get the flavor, to promote their ideas and wares to wom

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Meeting Technology 80

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Applications

The Recovering Engineer

JULY 6, 2011

Have you ever seen or been involved in a conflict conversation where one person said: “I knew that you were going to say that!&#. If you have, you probably noticed that the conflict intensity escalated from that point forward. This type of statement is aggressive. It says that how you anticipate another person will react is a forgone conclusion rather than an expectation.

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Change Starts Here

JULY 28, 2011

I recently read a book that I recommend all change agents read: Just Listen: Discover The Secret to Getting Through to Absolutely Anyone by Mark Goulston. Goulston, a psychiatrist who appears to be equal parts business consultant, marriage counselor, and hostage negotiator, shares the science of how the brain moves from “No&# to “Yes,&# and then tells how to do that with someone whose buy-in and agreement you need.

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Examples How To 65

Terry Starbucker

JULY 16, 2011

It’s the moment of truth. That moment when all of what you’ve put into your leadership comes to fruition. It’s when a teammate engages with a customer. All that vision, all that inspiration, all that process, all that teaching, all that alignment, all that mission statement – all that everything – comes into play right then and there.

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Leadership How To Policies Examples 113

QAspire

JULY 26, 2011

Managing effectively is not just one skill, but a mix of different skills. It is a combination of different kinds of intelligence we have as human beings, which makes it an art and a craft. Have you seen a manager who is highly skilled in technical areas but lacks empathy for others? Or the one [.

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Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group

As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX

Generative AI

Next Level Blog

JULY 7, 2011

For the past couple of weeks, I’ve been ignoring articles in the Financial Times about a cell phone hacking scandal in England. This morning, the New York Times picked up the story in a big way and I. Please click the headline to read the whole story.

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Culture Leadership 73

Women on Business

JULY 1, 2011

Guest post by Traci L. Dillard-Bell (learn more about Traci at the end of this post). Building a home business can be physically, emotionally, and especially financially exhausting, but there are ways maintain a steady stream of income by taking on a part-time home job early on while creating your business. Having a side income can reduce some of the stress when trying to make ends meet while you are getting your home business off the ground.

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Advertising Virtualization Company Meeting 75

The Recovering Engineer

JULY 8, 2011

I am not always “on my game.&# Teaching conflict resolution, problem solving, interaction dynamics, and leadership skills does not make me perfect at applying them. It does make me aware, and that awareness helps me to correct my thinking more quickly. It also makes me work on practicing the skills so that I keep getting better. And still, I have moments of insight about myself, my thinking, and my conflict approaches that are new.

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Coaching Games Leadership Analysis 74