Sat.May 12, 2012 - Fri.May 18, 2012

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Not Just a Job: Seeing (and Accepting) The Higher Calling of Leadership

Terry Starbucker

I remember the first time I became a leader. I was in eighth grade, and we were in the middle of tryouts for the upcoming middle-school football season. The previous year I had languished as an unhappy (and very ineffective) left guard, and the team had been winless the past two years – in fact, because we were a private school going against much larger public middle schools, we hadn’t even scored a touchdown the year before.

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Startup Surge in Los Angeles

SoCal CTO

Ben Kuo just posted on SoCalTech: Are the good times for startups back? That seemed to be the mood running through the cloud at the more-than-sellout crowd at the Fairmont Miramar in Santa Monica Thursday at the first LA Demo Day. At the event, the enthusiasm for startups was palpable. The crowd of more than 1,500 spilled out into hallways, and would-be investors were turned away from the doors, as a crush of entrepreneurs, investors, service providers, wanna-be entrepreneurs, and others looked

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Coach Morrison’s Journey

Steve Farber

Coach Scott Morrison’s journey as an educator serves as a great lesson for all of us–no matter our profession or path. He was kind enough to share his experience with me and generous enough to give me permission to share it with you. (He’s the one in the orange jersey and pictured with his colleague Jim Bibler–another inspiring guy whom I’ll tell you about him in a future post.).

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What I Learned About Power Last Weekend

Next Level Blog

This past weekend I traveled to Cambridge, Mass., for the 25th reunion of my graduating class at Harvard’s Kennedy School of Government. (Just writing that makes me feel old.) I had the good fortune of graduating in a year that was the 350th anniversary of Harvard and the 50th anniversary of the Kennedy School (and its predecessor, the School of. Click headline to continue.

Travel 97
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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Dealing with Difficult Personalities

Women on Business

Leadership is one of those jobs that no matter how good the pay, it is never enough for the amount of personality issues you deal with. Well this morning as I had the honor of dealing with a difficult personality, I managed to garner a few nuggets of wisdom. Imagerymajestic/freedigitalphoto.net. Remember they have a point. While this nugget is hard to swallow when the difficult personality has decided to engage in spiteful, project harming behavior it is still a point worth considering.

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Effective Meetings: A Round Up

QAspire

I love SCRUM methodology because it focuses on making meetings effective. Focus is on decisions and actions. A quick stand-up meeting everyday to track progress. One of the biggest wastes in any organization are ineffective meetings. I have always believed that meetings (specially with the team) are a great forum to inspire action, instill a sense of urgency and get things done.

Meeting 69
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How to Lead Massive Change: An Interview with Lockheed Martin CIO Sondra Barbour

Next Level Blog

Sondra Barbour is the chief information officer and senior vice president of enterprise business services at Lockheed Martin. She’s a company veteran and change leader who has taken on increasingly responsible positions over the course of her career. I spoke with her recently about what she’s learned along the way. Some of the highlights from our conversation include: Leading Massive.

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How To Use A Blog And Social Media To Make More Money!

Women on Business

Great news! You can make more money by using social media and blogging together. Warning — Typical Excuse From Busy Women: I don’t have the money and I don’t have the time! What I am about to share with you can change the scope of your life by saving you time and making you some well-deserved passive income. In fact, this post explains how women are happier working from home.

Media 78
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Someone = Us!

Mills Scofield

When you see a need or issue, what do you do? Most of us shake our heads and say, “Someone should take care of that.” Well, someone = us ! Perhaps one of the reasons someone ≠ us is that the perceived risk of ‘doing’ diminishes our courage. Perhaps innovators and entrepreneurs aren’t more risk-o-philic, they just define risk differently – not following one’s passion and purpose is a greater risk than financial or reputational security.

Sport 61
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How to Migrate From DataStax Enterprise to Instaclustr Managed Apache Cassandra

If you’re considering migrating from DataStax Enterprise (DSE) to open source Apache Cassandra®, our comprehensive guide is tailored for architects, engineers, and IT directors. Whether you’re motivated by cost savings, avoiding vendor lock-in, or embracing the vibrant open-source community, Apache Cassandra offers robust value. Transition seamlessly to Instaclustr Managed Cassandra with our expert insights, ensuring zero downtime during migration.

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CIO Strategy Tips From Randy Mott (a chief information officer needs an IT strategy to create IT alignment)

The Accidental Successful CIO

'Image Credit Randy Mott is a CIO who knows a great deal about strategy. You wouldn’t think that a CIO who just got fired from his job at HP would have a lot to teach us about IT strategy , but that’s where you’d be wrong. Randy Mott is a CIO who has been around the block a few times. He’s worked for Wal-Mart, Dell, and he was CIO at HP.

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The Week in Tweets

Next Level Blog

Every week, I share a recap of some of the best things I’ve seen on Twitter. This week, I’m highlighting tweets and links on innovation, managing younger workers, and improving your listening skills, among others. Click headline to continue.

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Top 3 Ways To Get Women To Buy

Women on Business

Women love engagement, connecting with one another and networking, it’s in our blood! Have you ever told a girlfriend of a great new product, clothing line, TV program or spa that you just adored? When I am looking for a great massage no matter what country I am in, I phone up a girlfriend or use Facebook to ask the question, I get immediate referrals and why.

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How Baldrige and Six Disciplines Work Together

Six Disciplines

While the Baldrige framework offers proven characteristics of world-class organizations, it doesn't provide you with an implementation model that shows you how to develop and maintain these characteristics, behaviors, and processes. . To achieve the benefits of Baldrige faster, Six Disciplines provides the perfect compliment to the Baldrige framework, by showing you exactly how to implement a performance excellence program. .

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Who or what is the cause of aggravation? Not you, of course!

Strategy Driven

It’s Saturday night around 6pm. Early dinner for Jessica, Gabrielle, and me. We’re sitting in Carrabba’s Italian Grill in Charlotte. We’ve been customers at this location for as long as it has been there. Seen several managers come and go, seen hundreds of servers come and go. This particular visit was pivotal because it may have been our last. Their 10-year consistency has been compromised at least three ways: 1.

Course 22
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Time…The Most Valuable Thing You Have

Women on Business

Time… we never have enough of it! We are always short on time. Between work, family and personal commitments days go by quickly and seem to pass before everything that needs to be done is completed. For women professionals the old adage “Time is Money” takes on an entire new meaning. How we manage our time is not only important in making money but in being succesful, feeling accomplished and balancing all of our obligations.

Meeting 70
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How Baldrige and Six Disciplines Work Together

Six Disciplines

While the Baldrige framework offers proven characteristics of world-class organizations, it doesn't provide you with an implementation model that shows you how to develop and maintain these characteristics, behaviors, and processes. . To achieve the benefits of Baldrige faster, Six Disciplines provides the perfect compliment to the Baldrige framework, by showing you exactly how to implement a performance excellence program. .

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Standards and Expectations Warning Flag 4 – Always an Exception

Strategy Driven

Performance standards and expectations drive managerial decisions and personal actions within an organization and serve to align an organization’s members to its vision, mission, and values. Such requirements necessarily demand an exertion of resources to perform the mandated actions. While having a cost, these standards and expectations also return ethical and economical benefits to the organization.

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Revolutionizing Contact Centers: Next-Gen Tech for Enhanced CX

Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group

As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX