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10 ways to improve IT performance (without killing morale)

CIO

To establish a high-performing IT culture, IT leaders must be able to push their teams to the limit without crippling morale. Improving IT team performance is a constant, ongoing effort, says Dena Campbell, CIO at Vaco Holdings, a global professional services firm.

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AI bots for customer experience: trends, insights, and examples

CIO

Most still perform only extremely basic tasks and often mirror the poor practices of traditional IVRs. Here’s an example of how this could work: A customer calls his car insurance company after being in a minor fender bender. The hype surrounding AI-based voice and chatbots is evident, but do they deliver?

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Explainer: Building a high-performing last-mile delivery software

CIO

After aggregating a driver’s availability at a particular time and location, the auto-scheduler performs instant delegation of delivery tasks. For example, Uber and Zomato use a deep learning algorithm that considers driver location and overall ratings while mapping them to particular orders/bookings.

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Performance Review: How to respond to frustrating or lazy performance feedback

Let's Grow Leaders

Speak Up to Get Better Feedback in Your Next Performance Review. A few years ago, I wrote “Avoid These Infuriating Phrases in End-of-Year Feedback” to encourage managers to stop making stupid comments when giving a performance review. How to Respond to the Most Infuriating Kind of Performance Review.

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How to Measure Your MLOps Performance

Xebia

Ironically, for a discipline that builds their products with data, we often don’t measure our own performance with data. In this blog, we will propose indicators and metrics to determine the performance of your MLOps practice. How to mature your MLOps Capability: examples of maturity indicators.

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The Ultimate Model for Managing Performance in Agile Environments

Xebia

Balancing these factors is critical to good performance in Agile organizations. To help, we’ve created a model for Agile performance management that highlights everything needed for the creation of ahigh-alignment, high-autonomy environment. Agile isn’t about performance!”

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Inspiring Leadership Feedback Examples to Drive Success for High-Performing Teams

Experience to Lead

This guide delves into inspiring examples of leadership feedback, each tailored to nurture high-performing teams. Leadership feedback provides leaders, whether they are team leads, managers, executives or others in leadership positions, with information regarding their performance, behavior and impact.