article thumbnail

5 key metrics for IT success

CIO

IT leaders are drowning in metrics, with many finding themselves up to their KPIs in a seemingly bottomless pool of measurement tools. There are several important metrics that can be used to achieve IT success, says Jonathan Nikols, senior vice president of global enterprise sales for the Americas at Verizon. Here they are.

Metrics 348
article thumbnail

NHL turns to venue metrics data to drive sustainability

CIO

In October, the league, with partner SAP, launched NHL Venue Metrics, a sustainability platform that teams and their venue partners can use for data collection, validation, and reporting and insights. Mitchell says the league is thinking of NHL Venue Metrics in the same way. “We SAP is the technical lead on NHL Venue Metrics.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

DORA Metrics in DevOps

Dzone - DevOps

DevOps Research and Assessment (DORA) is a research group in Google Cloud. They defined two broad areas — velocity and stability — to measure four important metrics: deployment frequency, lead time for changes, change failure rate, and time to restore service (also known as mean time to recover).

Metrics 80
article thumbnail

To optimize for growth, study your down-funnel metrics

TechCrunch

While leading fleet growth at Postmates, I quickly learned to become numb to remarkable upper-funnel metrics. Here’s an example of how we prioritized budget allocation with down-funnel metrics: Indeed seems to be the worst acquisition channel (CPL) but ends up being the best over time (ROAS). Cross-functional teams (i.e.,

Metrics 226
article thumbnail

New Relic Adds Module to Surface Code Metrics

DevOps.com

New Relic today added a free CodeStream module to its observability platform to give developers access to metrics and telemetry data that will enable them to write higher-quality code faster.

Metrics 122
article thumbnail

How Leaders Make Business Metrics Meaningful

Let's Grow Leaders

Meaningful Business Metrics Aren’t About the Number When it comes to business metrics, there’s a secret that top-performing leaders understand, but might not tell you aloud: “Your customer doesn’t care about your internal scorecard.” Not to mention that no one can concentrate on twenty-seven metrics at a time.

Metrics 106
article thumbnail

4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

Mary is a veteran when it comes to customer experience and was most recently named by Constellation Research to the AX100 list , an elite group of executives who are breaking barriers and thinking outside the box to transform customer experiences. Tip #4: Be wildly intentional about which metrics are most important to track.