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Journey Beyond transforms its contact center to deliver better customer journeys

CIO

Implementing a consolidated communications platform To overcome the bottlenecks and drive customer engagement to the next level, Journey Beyond launched a contact center transformation, the first step of which was to establish a common unified communications (UC) platform across the business and integrate it with a new contact center (CC) solution.

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Zoom launches AI-powered features aimed at sales teams

TechCrunch

At the time, Zoom said it saw Zoom Contact Center as “supporting customer service use cases,” including upselling, by “combining unified communications and contact center capabilities [with Zoom].”

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Careful, These Issues Can Ruin Your Customer Experience

Strategy Driven

If that’s the case, one of the ways to get a high quality team would be by using a recruitment agency. One of the ways that you can fix this is by investing in services like unified communications. Or, you might want to consider hiring an in-house team. Low Quality. This is always going to improve the customer experience.

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What We Know About Making Enterprise Social Networks Successful Today

Dion Hinchcliffe's Web 2.0 Blog

Lack more than a couple of these factors, and your ESN isn’t likely to be much of an improvement over say, an e-mail or unified communications system, in terms of the truly differentiated impact it can have. The Hard Won Lessons of Thriving ESNs. Purposeful use case design.

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