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Why Customer Success Is More Critical Than Ever At Cloud-Native Companies

Battery Ventures

Net dollar retention, for which customer success has significant responsibility, has turned out to be a leading driver of valuation, along with revenue growth, for cloud infrastructure companies. The chart below illustrates how select cloud infrastructure companies have had greater than 140% net dollar retention at the time of IPO.

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‘Capgemini Earthlings Ecopreneur’ Platform empowers employees towards reaching net zero goals – Powered by Google Cloud

Capgemini

‘CAPGEMINI EARTHLINGS ECOPRENEUR’ PLATFORM EMPOWERs EMPLOYEES TOWARDS REACHING NET ZERO GOALS- POWERED BY GOOGLE CLOUD Tamalika Chakraborty/ Shoubhik Ghosh/ Debasish Rakshit 3 Feb 2023 Facebook Twitter Linkedin Capgemini is committed to be carbon neutral for its own operations and be a net zero business by 2030.

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Pitch Deck Teardown: Northspyre’s $25 million Series B deck

TechCrunch

Gross margins of 91% are SaaS-level returns, and 130% net revenue retention is beyond impressive. A customer count of 130 is less impressive — presumably, some of those aren’t the most important customers — but it shows that the company at least has a pipeline for acquiring customers that is scalable up to a point.

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B2B SaaS – Everything you need to know

Openxcell

Scalability: SaaS solutions are extremely scalable and accommodate all needs as a business grows Data Storage: Data is stored routinely on a cloud which not only protects the data in case of hardware failure but also is accessible at all times. ARR or Annual Recurring Revenue: It is the same as MMR but on a yearly basis.

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