DevOps.com

OCTOBER 20, 2023

One emerging integration to meet these goals is between DevOps and IT service management (ITSM), more commonly known as DevOps+. Businesses face continuous pressure to deliver high-quality IT services efficiently. DevOps+ is becoming more than a trend and has emerged as a powerful collaborative approach to meet these challenges.

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DevOps Agile Trends Meeting 106

TechBeacon

SEPTEMBER 29, 2022

Over the past two decades, IT service management (ITSM) has become a dependable and codified framework that high-performing organizations use to excel at this essential task, according to Forrester's report, the State of IT Service Management, 2022.

Performance 105

Performance Organization Report Technology 105

DevOps.com

JULY 18, 2023

In the complex landscape of ITSM, AI is emerging as a transformative force, enabling organizations to manage their systems with unprecedented precision and proactivity.

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Ivanti

NOVEMBER 3, 2023

Why automate DevOps processes using ITSM? Best practices in change management tools like Ivanti Neurons for ITSM can ensure that all changes are tracked and logged for improved compliance and oversight. These events can be forwarded to a webhook, which will integrate with Ivanti Neurons for ITSM.

Software Review 52

Software Review Systems Review How To DevOps 52

DevOps.com

NOVEMBER 9, 2020

Atlassian today extended its footprint in IT service management (ITSM) with the launch of Jira Service Management, a cloud-based platform designed to bridge the divide between DevOps and ticket-based approaches to managing IT. The post Atlassian Launches ITSM Platform appeared first on DevOps.com. The […].

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DevOps Cloud 112

DevOps.com

JUNE 26, 2020

Apple’s acquisition this week of Fleetsmith, a provider of IT service management (ITSM) tools for Apple devices, is reigniting a fierce debate over how best to manage endpoints in heterogeneous IT environments. Fleetsmith, along with rivals including Jamf Software and IBM, provides ITSM tools that only manage Apple devices.

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DevOps Tools Software Company 135

TechBeacon

OCTOBER 22, 2021

As organizations prepare for the future, the pace of digital transformation is accelerating, requiring IT service management (ITSM) to adapt and modernize. Are you ready?

Organization 111

Organization Enterprise 111

Ivanti

JULY 28, 2022

Implementing an ITSM solution with no-code architecture means that from initial setup and configuration to continued maintenance, modifications, integrations and enhancements – no knowledge of a programming language is required. The benefits of no-code ITSM. Continue reading to learn more about no-code ITSM.

Budget 92

Budget Recruiting Architecture Innovation 92

Flexagon

MARCH 11, 2021

FlexDeploy has out-of-box integrations with some of the most popular of these tools like ServiceNow, BMC Helix Remedyforce, Freshservice, and Jira ITSM. The post Service Management with Jira ITSM appeared first on Flexagon. FlexDeploy also has an option to easily create a.

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Tools Software 78

DevOps.com

JULY 31, 2020

Edwin Wong, head of product for IT at Atlassian, said Mindville will extend the reach of its IT service management (ITSM) portfolio, which includes Opsgenie for incident management, Jira […]. The post Atlassian Adds Asset Management to ITSM Portfolio appeared first on DevOps.com.

Software 110

Software Company DevOps 110

Ivanti

MAY 24, 2021

Attempting an upgrade or switch to a new ITSM tool is obstacle-ridden for IT directors. From having to address fears surrounding the cost of switching vendors to assessing service management maturity, building a case around why and how an ITSM can advance the business can be a harrowing feat. Enterprise service management. IT finance.

Report 71

Report Meeting Study Enterprise 71

DevOps.com

JANUARY 31, 2020

For over a decade, ITIL has been the leading ITSM framework adopted by enterprises across the globe. The post SRE Is the Most Innovative Approach to ITSM Since ITIL appeared first on DevOps.com. The post SRE Is the Most Innovative Approach to ITSM Since ITIL appeared first on DevOps.com.

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Dzone - DevOps

FEBRUARY 9, 2023

Integrating DevOps with IT Service Management (ITSM) is a critical step for organizations looking to improve the speed, quality, and reliability of their software delivery processes. DevOps and ITSM are complementary approaches that can significantly benefit each other when integrated effectively.

DevOps 40

DevOps Software Organization Technology 40

Ivanti

JUNE 1, 2021

IT Service Management (ITSM) and IT Asset Management (ITAM). Separate teams, tools and objectives limit information and data sharing and isolate ITSM and ITAM from one another. Benefits of Combining ITSM and ITAM Processes: Five Use-Case Examples. Know what else makes a great combo? Historically Separate Disciplines.

Software Review 97

Software Review Compliance Hardware Systems Review 97

CTOvision

FEBRUARY 12, 2020

Today, CIOs should consider extending IT service management (ITSM) tools to support these new capabilities. The biggest change reflects a shift in the kinds of infrastructure required to build AI applications, different development workflows and new data requirements. “Delivering […].

Tools 95

Tools Infrastructure Applications Data 95

DevOps.com

MAY 6, 2019

PagerDuty today unveiled a framework intended to make it possible for organizations to bridge multiple styles of IT service management (ITSM) methodologies for IT operations. The post IT Operations: PagerDuty Unveils Hybrid ITSM Platform appeared first on DevOps.com.

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DevOps Organization 92

Samanage

NOVEMBER 1, 2023

ITSM has come a long way in 10 years. In this post, explore the evolution of AI, mobile, and other technologies have made things easier for IT pros.

Mobile 52

Mobile Technology 52

Samanage

APRIL 18, 2019

But what does the future of AI-enabled ITSM actually look like? AI as a service, taking over a large portion of service management tasks, is not a figment of the future but an aspect of current best practices in ITSM. How to Successfully Embrace AI as a Service in ITSM. The Future of AI in ITSM.

Artificial Inteligence 81

Artificial Inteligence Artificial Intelligence Machine Learning Technical Review 81

TechBeacon

SEPTEMBER 18, 2019

The more that DevOps matures, the more it looks like IT service management (ITSM).

DevOps 106

DevOps Trends 106

DevOps.com

AUGUST 26, 2019

Usually, these conversations start with one of the similar questions: DevOps is going to be the death of ITSM, correct? Alternatively, some consider DevOps as a challenge, and ITSM doesn’t […]. The post Radical Transparency in DevOps and ITSM Helps Achieve Excellent Customer Experience appeared first on DevOps.com.

DevOps 93

DevOps Culture Agile Enterprise 93

Ivanti

SEPTEMBER 1, 2021

Anyone thinking about embarking on the journey to extend their IT Service Management (ITSM) with IT Asset Management (ITAM) should have a sit-down with Jenny Rock from the City of Seattle. She’s part of the service management operation, working with the Ivanti ® Neurons for ITSM and ITAM solutions. The Backstory.

Telecommunications 72

Telecommunications Transportation IoT Software 72

TechBeacon

OCTOBER 21, 2019

That IT service management (ITSM) automation project you are about to undertake is big and complicated. Choosing a top-notch ITSM tool is just part of the solution.

Tools 73

Tools Technology Enterprise 73

CIO

JULY 7, 2023

The IT Infrastructure Library (ITIL) offers best practices for delivering IT services using a systematic approach to IT service management (ITSM). The ITIL 4 was updated by Axelos in February 2019 to include a stronger emphasis on maintaining agility, flexibility, and innovation in ITSM, while still supporting legacy networks and systems.

Technical Review 246

Technical Review Training Course Study 246

CIO

MARCH 20, 2024

Generative AI, IT Operations, ITSM, ServiceNow ServiceNow declined to provide pricing data on its new feature set. All new features of the Washington DC platform are available as of now to the company’s customers.

Generative AI 255

Generative AI Government Virtualization Technology 255

Samanage

DECEMBER 18, 2018

Navigating the Possible ITIL Alternatives for Your ITSM Framework. It can be challenging to keep from getting myopic when examining ITSM frameworks, methodologies, or standards. After all, ITIL is the most popularly adopted standard in ITSM, but it is far from the only alternative. The Prevalence of ITIL. ITIL Alternatives.

Telecommunications 60

Telecommunications Government Fashion Survey 60

Samanage

APRIL 16, 2019

How Digital Transformation and the Rise of Automation Is Impacting the Future of ITSM. The good news is that the importance of IT leadership will continue to grow as organizations apply ITSM best practices across multiple departments, integrating DevOps, Agile, Lean, and other key principles and strategies to drive business success.

Artificial Inteligence 75

Artificial Inteligence Agile Artificial Intelligence Machine Learning 75

TechBeacon

JUNE 11, 2019

Many organizations have discovered that IT service management (ITSM) can serve as a hub for digital transformation and other types of organizational change. But these days, the practice is itself experiencing a makeover.

Organization 79

Organization Artificial Intelligence Artificial Inteligence Enterprise 79

DevOps.com

DECEMBER 11, 2023

Atlassian's generative AI capabilities are now generally available across its Jira and Confluence suite of tools for managing IT and DevOps workflows.

Generative AI 111

Generative AI DevOps Tools Continuous Delivery 111

Samanage

MAY 9, 2019

Your service desk solution may come with a baked-in set of reports, but these aren’t necessarily the most critical ITSM ITIL metrics for your service team to track. Since happy, productive employees is generally your ultimate goal, CSAT may be the most important ITSM ITIL metric of all.

Metrics 75

Metrics Artificial Intelligence Artificial Inteligence Hardware 75

Samanage

MARCH 19, 2019

ITSM Leaders and ITSM Experts You Should Follow in 2019. If you’re in the world of ITSM deep enough that you’re reading blog posts like this one, then you probably don’t need to be told that keeping up with everything that’s happening in ITSM and ESM can be very challenging. Roy Atkinson. Stuart Rance.

Leadership 40

Leadership Organization Innovation Technology 40

Samanage

JUNE 18, 2019

With the launch of SolarWinds ® Service Desk , we’re expanding our capabilities in the IT space by giving IT pros a comprehensive ITSM solution that can help increase employee productivity and drive better business outcomes. Take Your ITSM Solution from Opening Act to Headliner. ” –Doron Gordon, SVP, ITSM, SolarWinds.

Artificial Inteligence 45

Artificial Inteligence Artificial Intelligence Knowledge Base Machine Learning 45

Ivanti

JUNE 4, 2021

As mentioned in Part 1 of this blog series , IT Service Management (ITSM) and IT Asset Management (ITAM) make a great combo to support IT’s overall plan to maximize operational efficiencies and improve service delivery experiences, while also optimizing compliance and cost. Reinventing ITSM,” EMA, 2019). Effective Change Management.

Hardware 52

Hardware Software Review Systems Review Change Management 52

InfoWorld

MARCH 25, 2024

Some IT organizations follow IT service management (ITSM) incident management practices to restore service, then follow problem management procedures to perform root cause analysis (RCA). When there’s a major systems outage or performance issue, IT teams come to the rescue to restore services as quickly as possible.

Analysis 89

Analysis Performance Engineering Organization 89

Samanage

DECEMBER 27, 2018

The Biggest ITSM Trends and Most Talked-About IT Topics in the Year to Come. With 2018 drawing to a close, it can be tempting to look back on the year that was and reflect on all that has happened, both in your organization and in the world of ITSM as a whole. The End of the End User in ITSM. ITSM Tools. Automation.

Trends 40

Trends Artificial Intelligence Artificial Inteligence Tools 40

Ivanti

APRIL 8, 2024

Two disciplines central to IT vulnerability management are IT asset management (ITAM) and IT service management (ITSM) and the technologies they deploy: ITAM involves tracking and optimizing an organization’s assets – physical and digital – throughout their lifecycle, ensuring efficient utilization and proper handling of valuable resources.

How To 71

How To Technical Review Policies Software Review 71

Dzone - DevOps

AUGUST 23, 2021

What is NLP. Natural Language Processing is a specialized subdomain of Machine Learning which is generally concerned with the interactions between the human and machine using a human verbal or written language. NLP helps in processing huge volumes of text which would take a significant amount of time for a human to comprehend and process otherwise.

Machine Learning 98

Machine Learning Artificial Inteligence Data Organization 98

Agile Alliance

FEBRUARY 16, 2021

The “ITSM Tornado” has been defined as the “whirlwind of requests for Platforms, IT Service Management, and infrastructure support that come in from many different directions, by the minute or even second, which requires combing through and prioritizing based on severity and who’s screaming the loudest.”

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Agile Infrastructure Change Management 214