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Ingesan embraces a new way to approach HRM with AI

CIO

We detected the need to modernize our processes, taking advantage of the capabilities offered by AI to improve efficiency, precision, and personalization in our operations,” she says. By applying generative AI to this field, we demonstrate our commitment to the safety and well-being of our employees and customers,” she says.

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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

In our line of work it is essential to understand that you can’t digitize empathy,” Mary said. This is something Mary is very passionate about. Having started on the phones myself, I am fortunate that I can relate with a variety of stakeholders, not the least of which are our customer care specialists.

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6 steps the manufacturer of Arm & Hammer and OxiClean took to harden OT cybersecurity

CIO

Ortiz and his team had deep cybersecurity experience, but for something as critical as OT cybersecurity, he wanted to make sure he had insight from specialists in the field. This allowed us to partner with the manufacturing teams and not take up too much of their valuable resource time.”

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The change management Informatica needed to overhaul its business model

CIO

Many of our customers had already started to move their applications and it made sense they would want to transition to data management in the cloud as well. All of our meaningful business processes are executed in a modern cloud application. First, we had complete buy-in from the board and the rest of the management team.

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An Adult Conversation About Estimates

Speaker: Beekey Cheung, Software Consultant, Professor Beekums, LLC

Most of our development teams hate providing estimates and many managers are starting to view them as unnecessary. As senior software leaders, how can we determine whether estimates are helpful or harmful to our teams? They have value in many cases but increasingly are fraught with peril.

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The early returns on gen AI for software development

CIO

Early use cases include code generation and documentation, test case generation and test automation, as well as code optimization and refactoring, among others. Still, gen AI for software development is in the nascent stages, so technology leaders and software teams can expect to encounter bumps in the road.

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Dairyland powers up for a generative AI edge

CIO

We just came out of the gates fast, and we just kept solving problems,” the CIO says, noting that his team was experimenting with Azure LLMs before they were on the market. “We Jumpstarting innovation Initially, Dairyland jumped at a more generalist use of GPT-3 and GPT-4.5 We were positioned correctly.

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Architect Your Organization for Effectiveness, Productivity, and Joy

Speaker: Ron Lichty, Consultant: Interim VP Engineering, Ron Lichty Consulting, Inc.

Yet, structuring our teams and organizations is a critical factor for success. How do we solve the issues that arise from having smaller - but more - teams? When we opt for distributed teams, how do we distribute work geographically? When we opt for distributed teams, how do we distribute work geographically?

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Togetherness: Achieving Sales and Marketing Alignment

Speaker: Jeff Davis, Founder, jd2 Consulting Group

Studies show failure to align sales and marketing teams around the right processes and technologies costs B2B companies 10% or more of revenue per year. We must find a way to create “Togetherness” and use the collective knowledge of each team to win. Join us for the fourth amazing episode in our Salesforce efficiency series!