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The $400 billion opportunity for AI in customer service

CIO

Of customers who turned to a support bot from December 2022 to February 2023, only 25% said they would willingly use them again to solve a problem, according to Gartner. Here are four use cases where customer service experts say generative AI can improve experiences for agents and customers.

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Google’s AI search experience adds AI-powered summaries, definitions and coding improvements

TechCrunch

The features include tools to see definitions of unfamiliar terms, those that help to improve your understanding and coding information across languages, and an interesting feature that lets you tap into the AI power of SGE while you’re browsing. However, this time it’s powered by AI.

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How Do I Encourage My Coworker to Take Initative? (without coming across as a jerk)

Let's Grow Leaders

How can I get them to step it up? You’re NOT the boss of them. And, it’s impacting you, your work, and your results. If you want someone to take initiative, a good place to start is to be clear about what success looks like. Ask what requests they have from you to make their work easier.

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Gen AI’s ultimate potential? Hive mind teamwork

CIO

Under a sun-bleached tent outside Baghdad, we came to a grim conclusion: Our elite counterterrorism teams (JSOC) — composed of the best-equipped forces in history — were losing to an enemy armed with tech you could fish out of a bargain bin. Yes, our communication tech was far more advanced, but our problem was friction. Our solution?

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Rotating secrets with serverless

Xebia

Security breaches due to secret access are difficult to detect as the hacker has gained access via legitimate means, and they can persist for months unless the secret is rotated. For this article I will be using the example of rotating the keys for an AWS IAM service account, and updating them in a GitLab. In our case it would be AWS.

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What LinkedIn learned leveraging LLMs for its billion users

CIO

CIOs in every vertical can take a tip or two from the lessons LinkedIn learned along the way. Clicking ‘Assess my fit for this job’ and getting ‘You are a terrible fit’ isn’t very useful,” Bottaro said. “We But speed can be defined in multiple ways. Or at least overly blunt. I wouldn’t characterize LLMs as fast.

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Daily Crunch: Hackers pinched LastPass customers’ encrypted password vaults, parent company admits

TechCrunch

Good to see you again! We’re so glad to have you with us. Carly writes that the company’s owner, GoTo, says hackers stole customers’ encrypted backups. At least, that’s Connie ’s read of a new report, in her excellent article Opportunistic investors are giving up on aging pre-IPO companies. PST, subscribe here.

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