UPS delivers customer wins with generative AI
CIO
MAY 3, 2024
The in-house developed project, Message Response Automation (MeRA), is already delivering. United Parcel Service last year turned to generative AI to help streamline its customer service operations. MeRA’s introduction has been a game changer for UPS, transforming our approach to best-in-class customer service,” Subramanian says.
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