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Journey mapping – getting to know your customers’ challenges and enhance value to your company

Capgemini

This digital transformation has created an unprecedented number of customer touchpoints, channels, and opportunities for customers to explore, interact, and connect with business. The first step to develop a successful customer experience strategy is getting to know your customersjourney.

Company 52
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Microsoft acquires process mining vendor Minit to grow its automation offerings

TechCrunch

Microsoft says that the purchase will “further empower” it to “help … customers digitally transform” by creating a more complete picture of their processes — and identifying which of those processes are ripe for automation.

Analytics 240
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HyperTrack, which provides last-mile routing software, raises $25M

TechCrunch

” Prior to launching HyperTrack, Deorah co-founded blogging platform RightHalf.com and restaurant payments app Chalo (among other startups), which were acquired by Stratify and OpenTable, respectively. food and goods delivery services) for location and mapping tech. food and goods delivery services) for location and mapping tech.

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Navigating the World: Google Maps and Assistive Technologies for Cognitive Disabilities”

Perficient

Google Maps is a widely used navigation tool that has made traveling and exploring the world more accessible for countless individuals. When it comes to navigation and exploration, Google Maps stands out as a remarkable ally when paired with specific assistive technologies.

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Welcome debuts a smarter city guide app on iOS, backed by $3.5M led by Accel

TechCrunch

When you’re exploring a city — whether one you’re visiting on your travels or your own — there are a number of tools that can help you find out where to go, what to see, and what to do, like Google Maps, Yelp, TripAdvisor and others. Image Credits: Welcome.

Travel 244
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Citymapper and Assistive Technologies for Cognitive Disabilities

Perficient

In this blog post, we will explore the advantages of Citymapper and how assistive technologies can enhance the experience for individuals with cognitive disabilities. This feature is particularly beneficial as users can follow spoken instructions without having to read or decipher maps.

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Authors’ Cut Spark Notes Edition: Jumpstart Your Observability Journey

Honeycomb

Whether you’ve been following along with our Authors’ Cut series or doing some self-paced learning, our O’Reilly book Observability Engineering is one of the best resources for jumpstarting your observability journey. Each blog post below takes key concepts from chapters in the book and makes them more digestible. By Liz Fong-Jones.

DevOps 98