Bots and beyond: How the AI revolution is shifting the paradigm for customer experience in smart banking
CIO
APRIL 25, 2023
Once they open an app, customers expect an intuitive UI rendering smooth capabilities, an interactive, immersive experience that understands their preferences, and seamless connectivity between services, whether they’re checking a balance or applying for a new mortgage or a credit line/card. Insider Intelligence found that 89% of U.S.
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