Remove tag customer-satisfaction
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Reducing costs per contact

Xebia

It’s crucial to focus on the service cost ratio, calculated as (number of customer contacts * cost per contact) / transactions. It’s crucial to focus on the service cost ratio, calculated as (number of customer contacts * cost per contact) / transactions. This blog is about reducing costs per contact. “If

Groups 130
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A Comprehensive Guide to OpenAI ChatGPT: What It Is & How It Can Help Your Business?

OTS Solutions

In this blog, we discuss ChatGPT in detail. Once pre-trained, the ChatGPT can be fine-tuned to perform various tasks such as customer service, virtual assistance, and conversational agents. The second importance of ChatGPT in business is that it enhances customer service. Still, looking for a brief guide on ChatGPT?

ChatGPT 130
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A Comprehensive Guide to OpenAI ChatGPT: What It Is & How It Can Help Your Business?

OTS Solutions

In this blog, we discuss ChatGPT in detail. Once pre-trained, the ChatGPT can be fine-tuned to perform various tasks such as customer service, virtual assistance, and conversational agents. The second importance of ChatGPT in business is that it enhances customer service. Still, looking for a brief guide on ChatGPT?

ChatGPT 130
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Seven Marketing Trends That Guarantee Business Success

Strategy Driven

It’s the catalyst that amplifies a site’s visibility on search engine results, luring potential customers to your doorstep. Here are some pointers to up your SEO game: Keyword Insights: Zero in on relevant keywords your prospective customers might utilize. So, how does blogging boost digital marketing success?

Trends 36
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Measurement: What SaaS platform builders need to know to prepare for growth, Part 3

CloudGeometry

In this blog series, we explore how these three dimensions figure into key technical recommendations which enable scale in pursuit of SaaS business growth. Customer-centric software delivery SaaS sets solving customer problems as its north star. The winners offer a better and faster way to solve customer problems.

Metrics 130
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The fascinating story of Giffgaff: A co-creation case study

Hacker Earth Developers Blog

One of the results of co-creation is that the contact between firm and customer moves away from transactional and becomes an experience.” Its ‘keeping it simple’ low-cost approach and innovative goodybags won it the best all-around mobile network tag from uSwitch. The giffgaff team has no ongoing customer support costs.

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Kubernetes And Kernel Panics

Netflix Tech

How Netflix’s Container Platform Connects Linux Kernel Panics to Kubernetes Pods By Kyle Anderson With a recent effort to reduce customer (engineers, not end users) pain on our container platform Titus , I started investigating “orphaned” pods. Where are they going, exactly? Why did they go away? Where Do Orphaned Pods Come From?

Linux 91