capabilities data-services 
CIO
MARCH 4, 2024
Artificial intelligence (AI) is delivering rapid change for Australian business by raising customers’ expectations, generating new competitive challenges, and creating opportunities for new products and services. The integration of AI into Tungsten Automation’s service offering is organised around three key pillars.
CIO
APRIL 22, 2024
Salesforce’s negotiations to acquire enterprise data management software provider Informatica have fallen through as both couldn’t agree on the terms of the deal. billion, offers the Anypoint Platform — an iPaaS service — that offers integration, automation, and API management capabilities.
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CIO
APRIL 17, 2024
The provider of ERP and professional services automation software based on the Salesforce platform today announced it has added AI-powered features aimed at simplifying common processes for midrange service firms to its latest update. The estimation process is notoriously complex — and lengthy — in the professional services sector.
CIO
MARCH 26, 2024
Salesforce has announced new Contact Center updates to its Service Cloud — an offering targeted at bettering customer experience and boosting the productivity of service teams. The generative AI-driven Survey Summarization feature, on the other hand, uses the Data Cloud and Einstein to identify trends.
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Most companies realize the value third party analytics solutions offer in delivering a best-of-breed capability to market quickly. However, end-user expectations have moved beyond what embedded analytics can offer and now encompass a seamless user experience, easy to use self-service, and immediate data response times.
CIO
APRIL 25, 2024
Oracle is adding more AI capabilities to its Fusion Cloud CX that provides software for sales, marketing, and service teams across an enterprise, the company announced on Thursday. Additionally, it can improve customer response times and free up service agents to deal with complex customer issues or scenarios, the company said.
CIO
FEBRUARY 23, 2024
According to Slaga, this was not fully possible when the company was a part of IBM and had to give preference to IBM’s software and services. In its latest annual report, Kyndryl cited the example of a five-year deal with a US-based healthcare services company and how this company was able to leverage these new capabilities of Bridge.
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