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CIO
MARCH 26, 2024
Salesforce has announced new Contact Center updates to its Service Cloud — an offering targeted at bettering customer experience and boosting the productivity of service teams. The new updates to the Contact Center include features such as conversation mining and generative AI -driven survey summarization among other features.
CIO
APRIL 17, 2024
Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization plan? Companies are quick to scale digital solutions, but to achieve value at scale there needs to be a healthy balance between humans and technology.”
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CIO
JANUARY 3, 2024
Customer communication is a vital aspect of any business, especially when it comes to the contact center. The contact center is where customers interact with companies through various channels, such as phone, email, chat, or social media. This helps customers to communicate with companies from different countries or regions.
CIO
DECEMBER 17, 2023
Contact centers are foundational to customer experience, but a lot of businesses get stuck during the haze of the holiday season. Companies are under immense pressure to keep their contact centers moving at breakneck speed while leveraging the same resources, or even less.
Advertiser: ZoomInfo
Multiple industry studies confirm that regardless of industry, revenue, or company size, poor data quality is an epidemic for marketing teams. As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information.
Xebia
JULY 17, 2023
The Number two Goal of Freshworks Implementations: Lower costs of customer contact Lessons Learned From Over 100 Implementations At Xebia, we have done over 100 Freshdesk, Freshchat and Freshservice implementations since 2014. It’s better to focus on optimizing your way of customer contact. We call this the ‘service costs ratio’.
TechCrunch
MARCH 30, 2023
It’s estimated that over $400 billion are spent annually to run customer contact centers around the world. To cut costs, in recent years, contact centers have embraced AI and automation; research from The Harris Poll indicates that 46% of customer interactions were already automated as of 2021.
Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo
Advanced search: Narrow the search to find candidates using specialized filters like education, and current company technologies. Candidate and company profiles: Preview and expand search results to find a candidate's job history and career experience or a company's details.
Advertiser: ZoomInfo
Leveraging a data provider to help identify and connect with qualified prospects supports company revenue goals by alleviating common headaches associated with prospecting research and empowers sales productivity. So what’s the problem? Many organizations fail to properly evaluate vendors during the selection process.
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