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After bootstrapping for 15 years, energy renovation company Effy raises $22 million

TechCrunch

The energy renovation company based in France is doing well, but it is addressing a market that is much bigger than anticipated. The company just closed a €20 million funding round (roughly $22 million at today’s exchange rate) from Felix Capital. This is the first external funding round for the company.

Energy 293
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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization plan? Companies are quick to scale digital solutions, but to achieve value at scale there needs to be a healthy balance between humans and technology.”

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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO

Customer communication is a vital aspect of any business, especially when it comes to the contact center. The contact center is where customers interact with companies through various channels, such as phone, email, chat, or social media. This helps customers to communicate with companies from different countries or regions.

AWS 305
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Daily Crunch: Hackers pinched LastPass customers’ encrypted password vaults, parent company admits

TechCrunch

We’re so glad to have you with us. Startups and VC It’s a tough time to be a richly priced company that didn’t go public when the getting was good. Not only are there fewer later-stage players with the resources and appetite to support such companies (e.g., PST, subscribe here. What’s up, Crunchers? Good to see you again!

Company 257
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AWS adds machine learning capabilities to Amazon Connect

CIO

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) on Tuesday, at its annual re:Invent conference, said that it was adding new machine learning capabilities to its cloud-based contact center service, Amazon Connect. c (Sydney), and Europe (London) Regions.

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How to Choose the Right Cloud Consulting Company for Your Business?

OTS Solutions

Choosing the Right cloud consulting company can be a tedious task. Now, there are numerous companies that are claiming to provide the best cloud consulting services for Business Transformation. Let us start by understanding the importance of Cloud Consulting for Businesses.

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Journey Beyond transforms its contact center to deliver better customer journeys

CIO

The company’s overall strategy is to “have a customer experience that’s second-to-none — from the moment they first engage with the company to plan their experience, to when they return home at the end of their travels — regardless of what Journey Beyond adventure you are booking.” The IVR was also not standardized across the company.

Tourism 286