AI could kill off most call centres, says Tata Consultancy Services head
Ooda Loop
APRIL 25, 2024
The head of Indian IT company Tata Consultancy Services has said artificial intelligence will result in “minimal” need for call centres in as soon as a year, with AI’s rapid advances set to upend a vast industry across Asia and beyond. K Krithivasan, TCS chief executive, told the Financial Times […]
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