6 most underhyped technologies in IT — plus one that’s not dead yet
CIO
NOVEMBER 20, 2023
But with all due respect, AI is hardly the only critical tech in town. Other tools worth calling out are IT service management (ITSM) and IT Infrastructure Library (ITIL) solutions — which Buccola says are particularly critical for helping to keep IT expenses in check. with best-in-class companies “reaping an enviable 13% ROI.”
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