Remove customer-focus-is-at-the-heart-of-transformation
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10 digital transformation roadblocks — and 5 tips for overcoming them

CIO

In today’s fast-paced business world, companies are striving to harness the power of digital technologies to reinvent their operations, enhance customer experiences, drive innovation, and thereby create value for stakeholders. Resistance to change Change is hard, and digital transformation requires a lot of it.

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The rise of the chief transformation officer

CIO

Yet unlike his peers, Wiedenbeck’s dual roles — the top technology executive as well as the transformation lead at Ameritas — are often at odds. In his chief transformation officer (CTO) capacity, the current mission is to spearhead an enterprise transformation effort that takes aim at operational efficiency.

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How CIOs use AI to elevate CX services

CIO

IT industry researchers believe the biggest impact of gen AI this year will be in customer experience (CX), with organizations using vast amounts of data to communicate with consumers and resolve problems faster. The tech researcher says companies will increase their use of AI-enabled tools to augment customer service agents’ capabilities.

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SAP offers faster updates, longer maintenance for S/4HANA in private clouds

CIO

The good news for SAP is that many of the customers adopting its cloud-based S/4HANA offering are net-new, meaning more market share. The promise of six-monthly feature packs in the intervals between platform major releases will go some way to reassuring customers that the cloud is the place to be.

Cloud 317
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Know before you go: 6 lessons for enterprise GenAI adoption

CIO

That quote aptly describes what Dell Technologies and Intel are doing to help our enterprise customers quickly, effectively, and securely deploy generative AI and large language models (LLMs).Many In other words, we are walking a mile in our customers’ shoes. Here’s a quick read about how enterprises put generative AI to work).

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8 top priorities for CIOs in 2023

CIO

As technology projects, budgets, and staffing grew over the past few years, the focus was on speed to market to maximize opportunity, says Troy Gibson, CIO services leader at business and IT advisory firm Centric Consulting. Welcome to 2023. This is no longer true. “As How well teams execute will be key.”

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8 data strategy mistakes to avoid

CIO

What’s the point of investing time and money on a strategy that lacks focus? These information resources can hold enormous value for enterprises , enabling them to gain new insights about customers and market trends. Organizations can’t afford to mess up their data strategies, because too much is at stake in the digital economy.

Strategy 340