customer-success 
TechCrunch
AUGUST 30, 2022
Any job search platform these days will show there are thousands of customer success (CS) positions waiting to be filled. According to research by Gainsight, a customer success software platform, “companies that invest 10% or more of their revenue into the CS function have the highest net recurring revenue (NRR).”.
TechCrunch
DECEMBER 21, 2021
To create successful growth strategies, relevant marketing campaigns and products that deliver real value to your customers, you must first understand your customers. Developing your customer profile is an integral piece of positioning your brand and an indispensable section of your brand book. Career/profession.
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CIO
OCTOBER 17, 2023
Let’s look at these pillars through the eyes of Zscaler customers and discover why more than 7,700 organizations rely on Zscaler to strengthen their security posture and accelerate their digital transformation. Plus, United Airlines customers can also enjoy a better internet experience both in flight and in terminals.
Honeycomb
MARCH 20, 2024
We thought it’d be fun to give you some insights into what certain teams at Honeycomb do and how they spend their days, and who else would we start this experiment with other than our fabulous customer success team? If the customer has more complex needs, I usually reach out via video chat. Meet four of our bees!
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Embedded analytics can help you deliver cutting-edge analytics experiences to your end-users that align with KPIs that are critical to the growth and success of your business.
Confluent
MARCH 22, 2024
Our latest Confluent Champion post features Amy Koh, senior solutions architect at Confluent, and delves into how she is driving customer success.
Confluent
FEBRUARY 27, 2024
Learn more about Sergio’s experience at Confluent as a solutions engineer and what he appreciates most about his role in customer success and his team.
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Speaker: Donna Shaw - Senior Product Manager & Eric Frierson - Director of Innovation for Public and School Libraries
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Speaker: Jamie Bernard - Senior Product Director at Launch by NTT Data
In today’s dynamic business landscape, successful product management hinges on a keen understanding of customer needs and market dynamics. It serves as a catalyst to better align your entire organization, setting the stage for impactful, customer-centric product management.
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