TechCrunch

DECEMBER 18, 2023

million Mr. Cooper customers, the mortgage and loan giant has confirmed. In a filing with Maine’s attorney general’s office, Mr. Cooper said the hackers stole customer names, addresses, dates of birth, phone numbers, as well as customer Social Security numbers and bank account numbers.

Banking 354

Banking Data Social Insurance 354

CIO

MARCH 18, 2024

SAP and Nvidia announced an expanded partnership today with an eye to deliver the accelerated computing that customers need in order to adopt large language models (LLMs) and generative AI at scale. We wanted to design it in a way that customers don’t have to care about complexity,” he said. “We

Artificial Inteligence 280

Artificial Inteligence Generative AI Microservices Artificial Intelligence 280

CIO

NOVEMBER 20, 2023

Not all AI-powered customer service chatbots are created equal—or created well. Take AVA, the AI-infused customer support bot that AirAsia introduced in 2019. Of customers who turned to a support bot from December 2022 to February 2023, only 25% said they would willingly use them again to solve a problem, according to Gartner.

Generative AI 316

Generative AI Training Knowledge Base Survey 316

TechCrunch

NOVEMBER 29, 2023

access and identity management giant Okta says hackers stole data about all of its customers during a recent breach of its support systems, despite previously stating that only a fraction of customers were affected.

Data 354

Data System 354

CIO

OCTOBER 23, 2023

At Equinix, we recognize that meeting key sustainability targets is one of our customers’ top concerns—now and into the future. Our customers are pursuing these goals because they want to future-proof their operations, setting themselves up to drive business value for decades to come.

Sustainability 262

Sustainability Data Center Energy Culture 262

CIO

JANUARY 30, 2024

Last year, SAP faced criticism for leaving behind its most loyal customers, those that adopted S/4HANA early and ran it in their own environments, after CEO Christian Klein announced in July 2023 that only Rise customers would get new S/4HANA features , such as AI and carbon accounting tools. It seemed to hit the right spot.”

Artificial Intelligence 317

Artificial Intelligence Artificial Inteligence Cloud Innovation 317

CIO

JANUARY 3, 2024

Customer communication is a vital aspect of any business, especially when it comes to the contact center. The contact center is where customers interact with companies through various channels, such as phone, email, chat, or social media. This helps customers to communicate with companies from different countries or regions.

AWS 304

AWS Artificial Intelligence Artificial Inteligence Insurance 304

TechCrunch

DECEMBER 19, 2023

Comcast has confirmed that hackers exploiting a critical-rated security vulnerability accessed the sensitive information of almost 36 million Xfinity customers. This vulnerability, known as “CitrixBleed,” is found in Citrix networking devices often used by big corporations and has been under mass-exploitation by hackers since late August.

Data 361

Data Network 361

CIO

AUGUST 1, 2023

At Broadcom, we make business decisions driven by what will bring customers the most value. We listen to our customers. Instead, our entire business model is grounded in the belief that we can create innovative solutions that will deliver on our customers’ needs over time and progress through multiple generations of technology.

Security 243

Security Technical Review Software Review Innovation 243

CIO

DECEMBER 19, 2022

Multiple clouds mean multiple problems of interoperability that undermine marketer confidence in customer profiles and the customer data truth. Customer trust in enterprises and their promises is also low, and trust is a critical marketing asset. Hundreds of other closed proprietary vendor cloud solutions are in the market.

Cloud 244

Cloud Metrics Artificial Intelligence Artificial Inteligence 244

TechCrunch

OCTOBER 20, 2023

Identity and access giant Okta said a hacker broke into its customer support ticket system and stole sensitive files that can be used to break into the networks of Okta’s customers.

Network 302

Network System Company 302

CIO

APRIL 19, 2024

Acknowledging the potential this trend offers for a foreign exchange company like Travelex, Hans van der Waal, the company’s global IT director, is constantly looking for more strategic ways to unlock the power of data to service their travel card customers. This situation isn’t good for us or our customers,” says van der Waal.

Cloud 130

Cloud Data Weak Development Team Travel 130

CIO

NOVEMBER 30, 2023

You will also see examples of the benefits reaped by customers of the One True Zero Trust Platform. This facilitates expensive data breaches that increase costs and decrease revenue through system downtime, customer churn, and more. Optimizing technology costs Perimeter-based architectures entail significant infrastructure costs.

Hardware 258

Hardware Architecture Telecommunications eBook 258

CIO

OCTOBER 17, 2023

Let’s look at these pillars through the eyes of Zscaler customers and discover why more than 7,700 organizations rely on Zscaler to strengthen their security posture and accelerate their digital transformation. Plus, United Airlines customers can also enjoy a better internet experience both in flight and in terminals.

Security 357

Security Airlines Data Center Compliance 357

CIO

APRIL 1, 2024

Le aziende capaci di offrire una customer experience superiore hanno tassi di crescita cinque volte più elevati dei loro concorrenti e, nella gestione della CX, il CIO ha un ruolo fondamentale, scriveva Forrester Research (“Improving CX Through Business Discipline Drives Growth”) nel 2019.

Systems Review 238

Systems Review Technical Review Retail Analytics 238

CIO

SEPTEMBER 14, 2023

At Discover® Financial Services, our customers and their trust are key drivers of our technological decisions. With this in mind, we embarked on a digital transformation that enables us to better meet customer needs now and in the future by adopting a lightweight, microservices architecture.

Architecture 258

Architecture Technical Review Microservices Engineering 258

TechCrunch

AUGUST 21, 2023

“With customers like Atlassian, Freshworks, Hotjar, MongoDB, Unbounce, CloudKitchens, Linktree and Zenefits, Beamer’s mission is to help companies all across the globe build better products,” he told TechCrunch via email. Mordor Intelligence anticipates that the sector for customer engagement solutions will be worth $33.11

Product Management 181

Product Management Survey Team Building Trends 181

TechCrunch

JANUARY 8, 2024

After recently turning to generative AI to enhance its product reviews, e-commerce giant Amazon today shared how it’s now using AI technology to help customers shop for apparel online. All rights reserved. For personal use only.

Artificial Inteligence 293

Artificial Inteligence Apparel Generative AI Technical Review 293

TechCrunch

DECEMBER 18, 2023

Database management giant MongoDB says it’s investigating a security incident that has resulted in the exposure of some information about customers. The New York-based MongoDB helps more than 46,000 companies, including Adobe, eBay, Verizon, and the U.K.’s

Data 254

Data Company 254

CIO

NOVEMBER 22, 2023

Also, Valentine and his team are constantly reviewing tickets because even though insurance companies aren’t ThingCo’s customers, they still want brands represented as well as possible. “We So it’s always a cycle of learning what the customer wants, what their issue is; the fact there’s a wide screen about that person.”

Insurance 258

Insurance Technical Review Weak Development Team B2B 258

CIO

FEBRUARY 6, 2023

The insurance industry is undergoing a sea change, with IT playing a crucial role in rolling out digital customer experiences for policyholders and agents, as in-person meetings all but vanish in the post-pandemic era. We are paying very close attention to trends from a customer perspective.

Insurance 324

Insurance Artificial Inteligence Machine Learning Virtualization 324

CIO

APRIL 5, 2023

New security methods delivered at the edge of the network, closer to the customer, are emerging as a more effective method for combating the increase in security threats. Latest cybersecurity threats expose flaws in traditional security methods Let’s consider two methods of security for customer data: firewalls and cloud storage.

Firewall 251

Firewall Windows Storage Infrastructure 251

CIO

DECEMBER 1, 2023

By embracing a zero-trust architecture with Zscaler, our customers can free up to 74% of an admin’s time to focus on more strategic projects. In fact, by using the Zscaler Zero Trust Exchange, the average Zscaler customer enhances power usage effectiveness (PUE) by 50%, ultimately helping the average customer achieve an ROI of 139%.

Firewall 245

Firewall eBook Architecture Energy 245

CIO

AUGUST 9, 2023

Oracle is adding a new managed offering to its Cloud@Customer platform that will allow enterprises to run applications on proprietary optimized infrastructure in their own data centers to address data residency and security regulations and solve low-latency requirements. The infrastructure will be managed and operated by Oracle.

Cloud 245

Cloud Data Center Hardware AWS 245

CIO

MARCH 27, 2023

Customers may be open to the idea, but only 30% believe that chatbots and virtual assistants make it easier to address their service issues. We will see a focus on making customer interactions easier to understand, resulting in less repetition of information and disconnects to create better bot experiences.

Examples 278

Examples Trends Weak Development Team Artificial Intelligence 278

CIO

AUGUST 22, 2023

Underlining the need for building a customer-centric mindset , he says IT leaders must “adopt a methodology that elevates customer experience as a top-level metric, on par with technical and functional requirements that technology teams have traditionally been responsible for.”

Hardware 246

Hardware Trends Budget Scalability 246

TechCrunch

DECEMBER 15, 2023

Ubiquity, the networking and video surveillance camera maker, has fixed a bug that users say mistakenly allowed them access to the accounts and private live video streams of other customers.

Video 234

Video Network Report Data 234

Xebia

AUGUST 28, 2023

This blog focuses on improving the customer experience. Improving the customer experience as a main goal For many of our clients for whom we’ve implemented Freshdesk or Freshservice, improving customer experience is a major objective. There are various ways to define and measure a better customer experience (CX).

Survey 130

Survey .Net Analysis Study 130

TechCrunch

DECEMBER 27, 2023

Terran Orbital may be close to receiving a major payment from its biggest customer, CEO Marc Bell announced internally at a company-wide meeting earlier this month. Rivada Space Networks is in the final stages of closing funding to help fund a mega-constellation to be built by Terran at a cost of $2.4

Network 293

Network Meeting Company 293

The Crazy Programmer

FEBRUARY 3, 2024

The healthcare industry has seen rapid technological advancements in recent years, especially when developing innovative custom medical software solutions. Custom healthcare software caters to the unique needs and workflows of a medical practice, hospital, laboratory, or other healthcare organization. Let’s explore it.

Healthcare 130

Healthcare Software Off-The-Shelf Compliance 130