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The Very Group Achieves Growth by Innovating with Customer Analytics

Teradata

The Very Group achieves growth by innovating with customer analytics.

Groups 52
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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization plan? I had the opportunity to speak with Mary Daniel, VP of Customer Solutions Center for Aflac, a long-time Avaya customer, at the Gartner Symposium last fall.

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SAP user group: S/4HANA usage is growing, but still in the minority

CIO

The German-speaking user group for enterprise software giant SAP says that customers’ willingness to invest in the company’s S/4HANA cloud product is rising, but still lags behind flagship ERP products like ECC 6, and some customers see the need for more discussion on SAP’s prolonged move to the cloud.

Groups 281
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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

In June, the Lufthansa Group’s Digital Hangar touched down in Barcelona. We place the customer in the center of our thinking, and we organize ourselves along the customer journey, which is different to being organized by sales or operations business lines,” says Spannbauer about the impact of this new initiative and its talent.

Airlines 306
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Women still underrepresented in top tech roles

CIO

For instance, when May Govender, group CIO of pan-African financial services group Old Mutual, first started moving up the corporate ladder, she was one of very few women doing so. I very clearly remember giving my opinion on a topic and feeling like people heard me but like I wasn’t really heard,” she says.

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SAP offers big discount to lure on-prem S/4HANA customers to Rise

CIO

Last year, SAP faced criticism for leaving behind its most loyal customers, those that adopted S/4HANA early and ran it in their own environments, after CEO Christian Klein announced in July 2023 that only Rise customers would get new S/4HANA features , such as AI and carbon accounting tools. It seemed to hit the right spot.”

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Oracle touts AI as major driver of Q3 gains

CIO

Despite the fact that we are opening new and expanding existing cloud data centers very, very rapidly.” Part of the move to Oracle’s Gen2 cloud infrastructure can be explained by the transitioning of many of the company’s Cerner health sciences customers to that platform, chairman and CTO Larry Ellison said. “In