Mon.Aug 28, 2023

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Improving the customer experience

Xebia

Lessons Learned From Over 100 Implementations As we have seen in the previous blogs of this series, from over 100 Freshworks implementations, there are four universal goals: Improved operational control Lower customer contact costs Improve customer experience Enhance the employee experience In the previous blogs, we discussed achieving more control and reducing customer contact costs.

Survey 130
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Telefonica is working to help enterprises decarbonize their operations

CIO

Telefonica is setting ambitious targets in areas like renewable electricity usage to hit objectives which will both help the planet and increase efficiency. In doing so, the company is enabling its customers to reduce their emissions as the world steps up its efforts to combat climate change. Daniel Ribaya González, director of cloud products and services at Telefónica Tech, says the company recognizes the urgent need to reduce global CO2 emissions.

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Trending Sources

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Why I joined the Agile Alliance Board: A heartfelt shoutout to my community

Agile Alliance

Incoming board member Sandy Mamoli shares her 20-year Agile journey and her excitement for the future as she joins the Agile Alliance board. The post Why I joined the Agile Alliance Board: A heartfelt shoutout to my community first appeared on Agile Alliance.

Agile 203
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Agile project management: Principles, benefits, tools, tips, and when to make the switch

CIO

Agile project management definition Agile project management is a methodology used primarily in software development that favors flexibility and collaboration, incorporating customer feedback throughout the project life cycle. The methodology takes an iterative approach to development, breaking down work into small, manageable cycles called “sprints” to focus on continuous improvement in the development of a product or service.

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Get Better Network Graphs & Save Analysts Time

Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

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Why So Many Managers Tolerate Poor Performance (and what to do instead)

Let's Grow Leaders

Do You Tolerate Poor Performance or Let the Slackers Slide? Have you ever found yourself reluctant to hold an employee accountable because you worry they will leave or quiet quit? Or you let a performance issue fester for fear of not being liked? In this article, we address the common reasons so many managers tolerate poor performance, and what to do instead. 6 Reasons Managers Tolerate Poor Performance Here’s a gut check if addressing performance issues is hard for you.

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Using Feign Client in Spring Boot: Simplifying Microservice Communication

Perficient

Introduction to Feign Client: In the world of software, microservices are like building blocks that help make programs more flexible and scalable. But for these blocks to work together, they need to talk to each other effectively. Imagine each block sharing information, asking for help, and working together smoothly. Meet Feign Client, a super useful tool for microservices.

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Why We Glorify Overwork and Refuse to Rest

Harvard Business Review

None of us want to admit that we would rather feel overwhelmed than underwhelmed. In fact, we often experience a greater sense of our own value when we’re working than we do when we’re not. Working is not just a way to stay busy, but also to prove our worthiness – to others and to ourselves. The result is that without the right guardrails in place, we silently collude with employers who encourage us to overwork through intense pressure to perform.

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The Innovation Wildcard – Surprise Yourself!

Perficient

An innovation wildcard is a team member who is there to add a unique perspective that the rest of the team may not have. This person can be within the organization or pulled from outside. They may have deep expertise in other areas, or they may be new and more likely to question everything. Innovation demands new ideas and ways of thinking. Adding a wildcard player to the team will help the creativity process.

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Survey: Remote Work Isn’t Going Away — and Executives Know It

Harvard Business Review

Many CEOs are publicly gearing up for yet another return-to-office push. Privately, though, executives expect remote work to keep on growing, according to a new survey. That makes sense: Employees like it, the technology is improving, and — at least for hybrid work — there seems to be no loss of productivity. Despite the headlines, executives expect both hybrid and fully remote work to keep increasing over the next five years.

Survey 98
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Streamlining Database Compliance with CI/CD Integration

IT leaders know the importance of compliance at every level, but the database often gets left behind as other environments are automated for robust protection. This whitepaper emphasizes the importance of robust, auditable, and secure database change management practices for safeguarding organizational compliance. Learn how automating database compliance: Mitigates risk Protects against security vulnerabilities Helps avoid regulatory penalties Aligns database workflows with app lifecycle Turns d

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Styra Makes Source Code Available for Enterprise Edition of OPA

DevOps.com

Styra is making the Open Policy Agent (OPA) enterprise code available under a license that enables IT teams to modify or change the underlying code as they see fit.

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Shift-Left Monitoring Approach for Cloud Apps in Containers

Dzone - DevOps

Shift-left is an approach to software development and operations that emphasizes testing, monitoring, and automation earlier in the software development lifecycle. The goal of the shift-left approach is to prevent problems before they arise by catching them early and addressing them quickly. When you identify a scalability issue or a bug early, it is quicker and more cost-effective to resolve it.

Cloud 71
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Five Great DevOps Job Opportunities

DevOps.com

Looking for a great new DevOps job? Check out these available opportunities at Accenture Federal Services, NextZen Tek Solutions and more!

DevOps 98
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5 Reasons Why NIS2 Directive Preparation Should Start Now, Part Two: Implementation Takes Time

Ivanti

In a previous blog post, I discussed the two main areas to audit before the European Union’s updated Network and Information Security Directive (NIS2) becomes ratified law in October 2024. Specifically, these audits would: Identify your gaps with the NIS2 directive’s requirements now. Review your current supply chain security flaws. Now that we’ve discovered these security flaws, we must fix them — before time runs out in October 2024.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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‘Scrum == Cancer’ ¦ Plus: Linux 6.5 Ships

DevOps.com

In this week’s #TheLongView: Scrum sucks, sources say; and here comes the Linux 6.5 kernel.

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The Debugging Tool

The Daily WTF

When Allan C 's company, Initrode, got acquired by Initech a few years ago, it sounded like actually good news for the rank and file employees. Initech had a product in the same line of business as Allan's employer, and it was better in most ways, at least according to customer feedback. Allan's team had built some features into their product that Initech wanted, and Initech was also looking to grow rapidly, so there was no fear of layoffs.

Tools 60
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Sveltos: Automate Configuration Updates for Kubernetes Applications

Dzone - DevOps

ConfigMaps and Secrets are Kubernetes resources designed to decouple configuration details from application code, fostering a clear separation between configuration data and the application logic. This separation yields several compelling advantages, making the practice of mounting ConfigMaps and Secrets a crucial component of Kubernetes deployments.

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Sarus & Dataiku: Balancing Insights and Privacy Protection With LLMs

Dataiku

In the ever-evolving landscape of pharmaceuticals, the potential of patient-level data to drive actionable insights for population health economic outcomes and patient clinical care decisions is immense. But this potential comes with a catch: the simultaneous need to tap into this exploding wealth of data while also ensuring strict adherence to privacy regulations and security standards.

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Top 5 Challenges in Designing a Data Warehouse for Multi-Tenant Analytics

Multi-tenant architecture allows software vendors to realize tremendous efficiencies by maintaining a single application stack instead of separate database instances while meeting data privacy needs. When you use a data warehouse to power your multi-tenant analytics, the proper approach is vital. Multi-tenant analytics is NOT the primary use case with traditional data warehouses, causing data security challenges.

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AI Shouldn’t Waste Time Reinventing ETL

Dzone - DevOps

The recent progress in AI is very exciting. People are using it in all sorts of novel ways, from improving customer support experiences and writing and running code to making new music and even accelerating medical imaging technology. But in the process, a worrying trend has emerged: the AI community seems to be reinventing the data movement (aka ELT).

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Modernizing claims administration: A strategic approach for improved customer experience

Coforge

The client, a leading entity in the travel insurance sector, was embarking on a journey to revitalize their claims administration processes. Their core aim was to elevate the customer experience while concurrently streamlining claims management costs.

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Progressive Delivery: Argo Rollouts Adoption

Dzone - DevOps

Progressive Delivery is emerging as a worthy successor to Continuous Delivery by enabling developers to control how new features are launched to end users. Its wide popularity is owed to the demand for faster and more reliable software releases. The increasing emphasis on customer experience has begun to push the Continuous Delivery methodology by the wayside.

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Five Ways Voice Picking Raises Accuracy in Supply Chain Operations

Ivanti

Accuracy in supply chain operations means so many things. There’s the obvious order accuracy in fulfillment, and all that comes with it — KPIs met, customer satisfaction ratings, etc. Every one of these is important. But there are several ways that improving accuracy affects the business, so we’re looking at how operations teams hit the target with help from voice-enabled applications.

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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The Value of Automation for IT Service Management

CloudSphere

By Matt Wong , VP Delivery & Operations, CloudSphere Whether you’re part of a large or small-to-mid-sized company, as a business you have customers who rely on you for your mission critical services. Reliability, efficiency and accuracy are crucial components of the services you provide. And while you might have a team who can build and maintain your clients’ systems and data, doing this well takes time.

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Navigating the Complexity of Content Personalization in the Digital Age 

IDC

By diving into data-driven personalization, brands can effectively resonate with their audience, traverse the evolving currents of content marketing, and emerge as genuine pioneers of audience engagement in the digital age.

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Introduction to Fine-Grained Tokens (Beta) vs Tokens (Classic) in GitHub

Perficient

Introduction: GitHub is a popular platform for hosting and collaborating on software projects. One of the essential features of GitHub is its authentication and access control mechanism, which includes the use of tokens. Traditionally, GitHub has offered personal access tokens, known as “Tokens (Classic),” for authenticating and authorizing API requests.

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Unpacking Nearshore Software Development: California

TurnKey Labs

Have you ever heard of nearshore software development and wondered how it differs from offshoring? As a trusted nearshore software development company with an office in sunny California, we are perfectly placed to demystify this subject for you.

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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Enhancing Visualforce with Glyphicons: A Comprehensive Icon Integration Guide

Perficient

Introduction: Icons serve as vital elements in user interfaces, enriching the visual appeal and providing intuitive navigation cues. In the context of Salesforce Visualforce, you can leverage the power of Glyphicons, an extensive set of icons offered by the Bootstrap framework, to elevate the design and enhance the usability of your Visualforce pages.

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Azure Lightweight Generative AI Landing Zone

Dzone - DevOps

AI is under the hype now, and some products overuse the AI topic a lot — however, many companies and products are automating their processes using this technology. In the article, we will discover AI products and build an AI landing zone. Let’s look into the top 3 companies that benefit from using AI. Github Copilot Github Copilot ’s primary objective is to aid programmers by providing code suggestions and auto-completing lines or blocks of code while they write.

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How a Hybrid Platform Can Help Enable Trusted Generative AI - SPONSOR CONTENT FROM CLOUDERA, AMD & DELL

Harvard Business Review

Sponsor content from Cloudera, AMD and Dell.