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Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO

The rural lifestyle retailer, with more than 2,200 stores across the US, caters to the needs of rural residents with a wide variety of products on its shelves. A new support tool, Hey GURA, combines generative AI with headsets to provide store employees with all kinds of information on the fly. Tractor Supply Co.

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12 most popular AI use cases in the enterprise today

CIO

Organizations all around the globe are implementing AI in a variety of ways to streamline processes, optimize costs, prevent human error, assist customers, manage IT systems, and alleviate repetitive tasks, among other uses. And with the rise of generative AI, artificial intelligence use cases in the enterprise will only expand.

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5 hot IT budget investments — and 2 going cold

CIO

It’s not a stretch to say that across the board, CIOs are continuing to invest in some form of AI. Upgrading cloud infrastructure is critical for deploying broad AI initiatives more quickly, so that’s a key area where investments are being made this year. It’s all about uptime and input.

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Skit raises $23M Series B round led by WestBridge Capital to accelerate its growth

TechCrunch

“Traditional voice-based call center service is difficult and costly. This is where artificial intelligence and voice technology have presented an opportunity for enterprises to overcome the challenges of scale and engagement at their customer contact centers,” co-founder and CEO Skit Sourabh Gupta told TechCrunch.

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Deepgram lands new cash to grow its enterprise voice-recognition business

TechCrunch

Deepgram, a company developing voice-recognition tech for the enterprise, today raised $47 million in new funding led by Madrona Venture Group with participation from Citi Ventures and Alkeon. ” Launched in 2015, Deepgram focuses on building custom voice-recognition solutions for customers such as Spotify, Auth0 and even NASA.

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Innovation without disruption: virtual agents for hyper-personalized customer experience (CX)

CIO

What about when a customer needs to be intelligently routed to a better resource or has a question that’s not so cut-and-dry cut. VAs can take the form of a chatbot as well as integrated IVR systems that use AI to power conversational experiences (unlike standard IVRs, which limit users to saying a set of specific keywords).

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3 areas where gen AI improves productivity — until its limits are exceeded

CIO

Even though generative AI is a relatively new technology, it’s now difficult to imagine a world without it, given the impact it’s making, and the business value it can create. EY is one example of a company widely deploying gen AI. With the use of gen AI, the agents were, on average, able to resolve 14% more issues per hour.