CIO

MARCH 26, 2024

Salesforce has announced new Contact Center updates to its Service Cloud — an offering targeted at bettering customer experience and boosting the productivity of service teams. The new updates to the Contact Center include features such as conversation mining and generative AI -driven survey summarization among other features.

Cloud 239

Cloud Generative AI AWS Survey 239

Dots and Bridges

MARCH 10, 2021

Hear the dialog between a few of the Federal Government’s top data center thought leaders. As they talk about the shifting trends in data center optimization, they assure us that working in the dark isn’t all that scary. And, turning up the heat or “global warming” of your data center can help add more green to the planet.

Data Center 52

Data Center Energy Data Machine Learning 52

CIO

JANUARY 3, 2024

Customer communication is a vital aspect of any business, especially when it comes to the contact center. The contact center is where customers interact with companies through various channels, such as phone, email, chat, or social media. This helps customers to communicate with companies from different countries or regions.

AWS 273

AWS Artificial Intelligence Artificial Inteligence Insurance 273

CIO

OCTOBER 23, 2023

With the paradigm shift from the on-premises data center to a decentralized edge infrastructure, companies are on a journey to build more flexible, scalable, distributed IT architectures, and they need experienced technology partners to support the transition. And we’re committed to helping customers meet their energy-efficiency targets too.

Sustainability 289

Sustainability Data Center Technical Review Energy 289

CIO

OCTOBER 23, 2023

To get the compute resources they need while also optimizing energy efficiency, some enterprises—and the service providers they partner with—look to position data centers in colder environments, far away from major population centers. Like all other Equinix data centers in Singapore, SG5 has 100% renewable energy coverage.

Sustainability 285

Sustainability Data Center Energy Technical Review 285

CIO

APRIL 4, 2024

Mohammed Al Rawi was appointed as the first CIO of Los Angeles County Public Defender’s (LACPD) office roughly five years ago, signaling the beginning of an era where technology and justice intersect to help the most vulnerable in the court system.

Programming 269

Programming Artificial Inteligence Systems Review Generative AI 269

CIO

DECEMBER 21, 2023

Based in Tucson, Arizona, and with more than 240 employees, Involta operates 12 high-performance data centers in Arizona, Idaho, Iowa, Minnesota, Ohio, and Pennsylvania. One example includes the use of closed-loop, water-free, and refrigerant-based cooling systems in all of the company’s data centers.

Technology 244

Technology Data Center Disaster Recovery Energy 244

CIO

FEBRUARY 13, 2023

Establishing a Cloud Center of Excellence is one way to ensure that these concerns are continuously and consistently managed, no matter where you are in your cloud transformation and as business needs evolve. Organizations can help meet the need for integrated teams and tools through platform teams.

Strategy 334

Strategy Cloud Policies Technical Review 334

CIO

FEBRUARY 15, 2024

billion in Germany by the end of 2025 to double the artificial intelligence and cloud capacities of its data centers there. Ultimately, the German economy could create a unique selling point with the help of AI. Microsoft will invest €3.2 The company also wants to train more than 1.2 million people in digital skills.

Cloud 318

Cloud Artificial Intelligence Artificial Inteligence Data Center 318

TechCrunch

DECEMBER 19, 2023

ImpriMed, a California-based precision medicine startup, builds AI-powered dog cancer treatment technology that helps veterinarians identify the most suitable drugs for individual canine and feline blood cancers.

Technology 302

Technology Applications Biotech 302

CIO

NOVEMBER 20, 2023

But generative AI has the potential to alleviate this pain by providing a digital assistant—increasingly called “AI copilots”—for human call center workers, says Maeve Condell, customer success lead for Ultimate, an AI-powered virtual agent platform. “As This is absolutely a low-risk, high-reward use case,” says Condell.

Generative AI 296

Generative AI Training Knowledge Base Survey 296

CTOvision

DECEMBER 7, 2018

Thanks to Constellation Research and the People-Centered Internet coalition, a historic meeting is being convened 10 December 2018 to help ensure humanity is in charge of our own destiny. CTOvision will […].

Internet 105

Internet Course Research Meeting 105

CIO

FEBRUARY 9, 2024

The two new features, namely a testing center and the provision of prompt engineering suggestions, are the fruit of significant investment in the company’s AI engineering team, said Claire Cheng, vice president of machine learning and AI engineering at Salesforce.

Artificial Inteligence 302

Artificial Inteligence Engineering Generative AI Quality Assurance 302

CIO

MARCH 7, 2024

They set up a remote-control cockpit at the NTT Musashino Research and Development Center in Western Tokyo, Japan. One test scenario involved a hydraulic excavator at the Komatsu IoT Center Tokyo, using a remote-control system.

Construction 295

Construction Video IoT Testing 295

CIO

JANUARY 31, 2024

Everything from geothermal data centers to more efficient graphic processing units (GPUs) can help. If used properly, such tools can help minimize compute resources needed for AI, and thus its environmental impact. The Icelandic data center uses 100% renewably generated geothermal and hydroelectric power.

Sustainability 301

Sustainability Data Center Artificial Intelligence Artificial Inteligence 301

CIO

MARCH 5, 2024

billion in the Middle East kingdom to build data centers and a significant cloud presence in the region. It will also establish two new innovation centers and provide startups in the Middle East and North Africa with technical mentorship and trainings on AWS technologies.

Data Center 234

Data Center Technical Review AWS Data 234

TechCrunch

SEPTEMBER 23, 2023

"Accessibility is a human right," reads a sticker from the Howe Innovation Center. And for sure, it is great to see startups help companies make this a reality.

Innovation 276

Innovation Company 276

CIO

JULY 18, 2023

We have invested in the areas of security and private 5G with two recent acquisitions that expand our edge-to-cloud portfolio to meet the needs of organizations as they increasingly migrate from traditional centralized data centers to distributed “centers of data.”

Data Center 217

Data Center Cloud Data Storage 217

CIO

FEBRUARY 23, 2024

These alliances also help Kyndryl build more capabilities for its open integration platform — Kyndryl Bridge — which was developed to connect to an enterprise’s present IT infrastructure and asses it to help CIOs solve issues in the entire IT system.

Generative AI 306

Generative AI Artificial Intelligence Artificial Inteligence Healthcare 306

CIO

OCTOBER 31, 2023

To help organizations better protect themselves against sophisticated cyber criminals, the National Institute of Standards and Technology (NIST) outlined a novel approach to security, called zero-trust architecture (ZTA). And that’s not even taking into account changing regulations that are being enforced globally to protect consumers.

Data Center 295

Data Center Healthcare Infrastructure Architecture 295

CIO

APRIL 17, 2024

Some of the platform’s components include the Design Center, which enables enterprise users to create integrations and APIs, the Exchange that helps share integration assets, the Flex Gateway, API Manager, and API Governance modules to manage integrations. MuleSoft, acquired by Salesforce in 2018 for $5.7

Generative AI 308

Generative AI Enterprise Airlines Software Review 308

TechCrunch

MARCH 30, 2023

It’s estimated that over $400 billion are spent annually to run customer contact centers around the world. To cut costs, in recent years, contact centers have embraced AI and automation; research from The Harris Poll indicates that 46% of customer interactions were already automated as of 2021.

Recruiting 250

Recruiting Healthcare Authentication Tools 250

CIO

APRIL 24, 2024

Our goal since the Broadcom/VMware acquisition was completed last November has been to help our customers move fast in their digital transformation to position themselves for success. Even before the transaction was finalized, we had been listening to VMware’s customers. We strongly believe this strategy will benefit our end customers.

Marketing 207

Marketing Data Center Cloud Metrics 207

TechCrunch

JANUARY 9, 2023

In December, reports suggested that Microsoft had acquired Fungible, a startup fabricating a type of data center hardware known as a data processing unit (DPU), for around $190 million. The approach is intended to help reduce the load on CPUs and GPUs for core computing tasks related to a given workload.

Azure 282

Azure Data Center Data Storage 282

CIO

MARCH 15, 2024

Years into strategies centered on adopting cloud point solutions, CIOs increasingly find themselves facing a bill past due: rationalizing, managing, and integrating an ever-expanding lineup of SaaS offerings — many of which they themselves didn’t bring into the organization’s cloud estate.

Technical Review 329

Technical Review Software Review Apparel Systems Review 329

CIO

FEBRUARY 28, 2024

The rise of streaming and enterprise cloud adoption have driven an explosive surge in computing demand, giving rise to data centers around the world. As data centers grow, so does the demand for power. A highly efficient cooling system has been designed that moves cold water down across fan walls adjacent to the data center.

Data Center 130

Data Center Sustainability Data Energy 130

CIO

AUGUST 18, 2023

With four high-performance data centers, including facilities in Cologne, Dusseldorf and two in Hamburg, plusserver is well known for its ability to address the most demanding data sovereignty needs in Germany and throughout Europe – a fact underscored earlier this year when it earned the VMware Sovereign Cloud distinction.

Cloud 221

Cloud Data Center Sustainability Energy 221

CIO

MARCH 26, 2024

HP Managed Print Cloud Services helps you implement a comprehensive transition to the cloud. HP can help optimize costs, maximize resources and personnel, and reduce the hassle of print management. Designed to align to your print environment, you can count on HP to provide the right fit for your organization.

Data Center 223

Data Center Authentication Cloud Sustainability 223

CIO

MARCH 7, 2024

My strategy was to put Salesforce at the center,” says Beltzer, who helped launched RBC US’s journey to Microsoft Azure and AWS in 2018 when he joined the company. Its primary care organization provides care to more than 300,000 senior clients under two brands — CenterWell Senior Primary Care and Conviva Care Center.

Industry 313

Industry Cloud Generative AI Healthcare 313

CIO

JUNE 22, 2023

Amazon Web Services (AWS) on Thursday said that it was investing $100 million to start a new program, dubbed the Generative AI Innovation Center, in an effort to help enterprises accelerate the development of generative AI- based applications. Enterprises will also get added support from the AWS Partner Network.

Generative AI 210

Generative AI Artificial Inteligence AWS Innovation 210

CIO

DECEMBER 19, 2023

Huawei Cloud Huawei Cloud Stack: A hybrid cloud made for enterprise Huawei Cloud provides an industry-leading hybrid cloud solution, Huawei Cloud Stack, to help large enterprises dive into cloud and accelerate intelligent upgrades. Huawei Cloud also leveraged Huawei Cloud Stack to help Siriraj Hospital establish a unified IT infrastructure.

Cloud 246

Cloud Marketing Disaster Recovery Telecommunications 246

CIO

JANUARY 16, 2023

The cloud platform helped Choice pivot quickly during the pandemic, enabling it to scale on demand as hotel traffic went down. It also helped reduce energy consumption and costs. If you look at Amazon’s journey, and the way they run their data centers, they claim to be five times more energy efficient than an average data center.”

Hotels 354

Hotels Sustainability Cloud AWS 354

CIO

JANUARY 26, 2024

This SaaS product provides customers with data and analytics to help them maximize fleet performance and efficiency.” Technology at the center Technology acquisitions and partnerships are another key enabler of Ford’s high-tech transformation. We use the cloud software that we’re building.

Business Transformation 276

Business Transformation Cloud Automotive IoT 276

CIO

FEBRUARY 13, 2023

In one use case, AR and VR are being used to re-create people’s spines in a model so that surgeons can look at them in advance of surgeries to help them perform better, says Peter Fleischut, group senior vice president and chief information and transformation officer.

Budget 363

Budget Artificial Inteligence Technical Review VR 363

CIO

OCTOBER 6, 2023

When you’re tasked with migrating 200,000 servers to a new operating system, a helping hand is very welcome indeed. The shift to RHEL will also help the company better offer maximum flexibility, security, and reliability, Lutz adds. Artificial Intelligence, Data Center, Generative AI, IT Operations, Red Hat

Generative AI 345

Generative AI Artificial Inteligence Data Center Operating System 345