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Industry clouds give CIOs on-ramp to gen AI

CIO

Greg Beltzer has been beta testing key generative AI technologies for the past six months and is eager to capitalize on them when released this spring. Beltzer had consider Microsoft Dynamics, among other full-suite CRMs, before settling on Salesforce’s industry-focused offering. It is an operational platform.”

Industry 338
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Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO

A new support tool, Hey GURA, combines generative AI with headsets to provide store employees with all kinds of information on the fly. It makes the team member much more efficient.” One of our differentiators is we hire team members from the community,” he says. We’re always hiring and growing and looking at new team members.

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Henkel embraces gen AI as enabler and strategic disruptor

CIO

Like many incumbents in the consumer packaged goods (CPG) industry, Henkel was slow to embrace digital technologies, resulting in a widening disconnect between the 147-year-old company and the changing needs of its customers. We’ve been lucky, I think, because we have interesting industry problems to crack,” Nilles says.

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Microsoft and Cognizant team up to boost enterprise Copilot adoption

CIO

But the partnership seeks to go beyond Cognizant’s internal use, with Microsoft and Cognizant teaming up to promote generative AI use across Cognizant’s global client base through the advisory and digital transformation services arm of Cognizant’s business.

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The early returns on gen AI for software development

CIO

Generative AI is already having an impact on multiple areas of IT, most notably in software development. Still, gen AI for software development is in the nascent stages, so technology leaders and software teams can expect to encounter bumps in the road.

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Will enterprises soon keep their best gen AI use cases under wraps?

CIO

The retail industry has no shortage of cases on display where generative AI has shown tangible benefits. They had ChatGPT write the script, and other gen AI tools to create a digital person who reads the script, a scalable process with at least one measurable benefit: speed. The new ads were created very quickly,” says Banks.

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SAP names Philipp Herzig as chief artificial intelligence officer

CIO

SAP is reorganizing its AI activities. Philipp Herzig, formerly head of cross-product engineering and experience, now leads a new “end-to-end growth area” focused on AI as the company’s chief artificial intelligence officer (CAIO). Herzig’s team will work closely with other innovators within SAP. percent of the total workforce.