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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization plan? I had the opportunity to speak with Mary Daniel, VP of Customer Solutions Center for Aflac, a long-time Avaya customer, at the Gartner Symposium last fall.

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Data centers in space

CIO

Imagine a world in which data centers were deployed in space. Why put data centers in space? How the Space Integrated Computing Network will work These space data centers will be powered with photonics, through Innovative Optical Wireless Network ( IOWN ) technology. Learn more now. Innovation

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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO

Customer communication is a vital aspect of any business, especially when it comes to the contact center. The contact center is where customers interact with companies through various channels, such as phone, email, chat, or social media. This helps customers to communicate with companies from different countries or regions.

AWS 273
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Oracle bolsters distributed cloud, AI strategy with new Mexico cloud region

CIO

Oracle has partnered with telecommunications service provider Telmex-Triara to open a second region in Mexico in an effort to keep expanding its data center footprint as it eyes more revenue from AI and generative AI-based workloads. That launch was followed by the opening of a new data center in Singapore and Serbia within months.

Cloud 331
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How Deepgram Works

Regardless of whether you are evaluating Automatic Speech Recognition (ASR) solutions to get more value out of your call center data, build the next game-changing voice feature, or are just looking to save a lot of money on speech transcription, Deepgram is the platform to get you there. Deepgram Enterprise speech-to-text features.

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Captive centers are back. Is DIY offshoring right for you?

CIO

Captive centers are on the rise. You’d be forgiven if you’re wondering whether you’ve stumbled on an article from 2016 , but, in fact, the practice of launching an offshore IT center wholly owned and operated by the enterprise it serves is back in vogue with notable twists.

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Generative AI gold rush drives IT spending — with payoff in question

CIO

Interest in AI, building since last year, will push a 10% increase in data center system spending this year, driving worldwide IT spending to $5.06 Data centers shoulder the load To support AI workloads, spending on data center systems will increase by 10% in 2024, Gartner predicted, compared to a 4% increase in 2023.

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How Real-Time AI Will Transform the Call Center

Speaker: Scott Stephenson, Co-Founder, CEO Deepgram

Learn how enterprises can unlock new opportunities with transcription, analysis, and enablement that’s available in milliseconds for every single call. Learn about advances in Conversational AI/Voicebots to reduce agent load. Learn about advances in Conversational AI/Voicebots to reduce agent load.

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How Sharpen Elevates Contact Center CX with Deepgram

One of the most crucial tools for contact center solutions is automatic speech recognition (ASR). Learn how Sharpen elevates their CX by arming agents with Deepgram's fast, accurate and reliable speech transcription to improve productivity in real-time.

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Improve Onboarding with User-Centered Design

Speaker: Dr. Kate Wolin, Founder, Circea

She will also review how a patient-centered design strategy can be used to evaluate and refine onboarding processes. In this webinar, you will learn: A model of health behavior change that can be applied to solution development. Application of patient-centered design to evaluate and refine onboarding strategies.

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The 7 Ways to Source and Attract Diverse Technology Talent

Download this guide to learn: Short and long term strategies to source diverse talent. How to put DEI front and center throughout the process. In this guide, we provide seven strategies organizations can use to source and attract diverse tech talent. Tips to cast a wider net and boost DEI in the tech world.

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Discover How Senior Technology Leaders Can Secure the Budget That They Need

Speaker: Kevin Goldsmith, Chief Technology Officer at Anaconda | Peyman Pouryekta, CEO and Technology Advisor | Bob Webber, VP Product Flow Optimization, Construx

This can be challenging, as engineering is often seen as a cost center, making it difficult to gain management buy-in for strategic investments. By the end of this session you will learn how to: Strategically invest in technology. Quantify the value of the software that engineering produces. Determine the success of an investment.

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Microservices: The Dark Side

Speaker: Prem Chandrasekaran

Prem Chandrasekaran was at the center of Barclay’s journey and will share key challenges, approaches and lessons learned during the move to a modern tech stack. Now that he’s part of ThoughtWorks, he can share how this applies to a wide variety of organizations with different needs, size organizations and levels of maturity.