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5 key metrics for IT success

CIO

IT leaders are drowning in metrics, with many finding themselves up to their KPIs in a seemingly bottomless pool of measurement tools. There are several important metrics that can be used to achieve IT success, says Jonathan Nikols, senior vice president of global enterprise sales for the Americas at Verizon. Here they are.

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Measuring Software Delivery Performance using the Four Key Metrics of DevOps

Agile Alliance

In this paper, we collect new and study existing evidence on the impact of agile transformations on organisational performance across teams, programs, and portfolios. We conducted an international survey collecting the perceptions of agile coaches, … Continued.

Metrics 233
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TechCrunch+ roundup: VC robotics survey, Visa Bulletin update, SaaS engagement metrics

TechCrunch

Since our last robotics investor survey in February 2020, Figure emerged from stealth with its bipedal humanoid robot, and Boston Dynamics’ Atlas became a parkour expert. 4 SaaS engagement metrics that attract investors Ask Sophie: How many employment green cards are available each year? Cast your vote before Thursday, April 20!

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DORA Metrics to Measure DevOps Performance

Dzone - DevOps

DORA metrics can help shed light on how your teams are performing in DevOps. What Are DORA Metrics? Well, these metrics didn't just come out of thin air. Without a reliable set of data points to track across teams, it's virtually impossible to see how each piece of the application development process puzzle fits together.

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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

Here are four tips Mary shared with me for driving contact center innovation to fuel business performance and champion authentic experiences for all – and how Avaya’s industry-leading contact center solutions , along with the hard work of customer care professionals, enables Aflac to do so. This goes beyond internal culture or morale.

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Valence raises $25M to track team performance with continuous reviews

TechCrunch

Valence lets managers track team performance by certain metrics and, if they deem it necessary, intervene with “guided conversations.” But, as with rival performance management systems (e.g., However, it’s unclear how effectively surveys, semiregular dialogues, and emails can replace one-on-one guidance.

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The Metrics Disconnect Between Developers and IT Leaders

DevOps.com

A survey of 350 software developers found a majority (91%) of respondents are unhappy with the actual metrics leadership teams are measuring.

Metrics 101