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Iterating Our Way Toward a Service Map

Honeycomb

For a long time at Honeycomb, we envisioned using the tracing data you send us to generate a service map. If you’re unfamiliar, a service map is a graph-like visualization of your system architecture that shows all of its components and dependencies. It would let you ask questions like: Which services does my team own?

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Our Favorite Service Desk Resolutions for 2019

Samanage

At Samanage, we wanted a unique way to celebrate the new year, so we asked IT professionals for their service desk resolutions in 2019. For our part, we created a sweepstakes to choose a random entry for a $300 Amazon gift card. Jodie, we love to see you expanding the power of your service desk! samanageNYE.

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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. MeRA’s introduction has been a game changer for UPS, transforming our approach to best-in-class customer service,” Subramanian says. “By

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A changing market landscape requires constant evolution: Our mission for VMware customers

CIO

Our goal since the Broadcom/VMware acquisition was completed last November has been to help our customers move fast in their digital transformation to position themselves for success. We know our customers have a lot of options, so we continue to innovate and adapt to be ever more relevant for them.

Marketing 251
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Monetizing Analytics Features: Why Data Visualizations Will Never Be Enough

Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.

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CompreFace 0.4.1: Our Face Recognition Service Gets an Update for Better User Experience

Exadel

We added both a header and a footer for our demo page. Now you can check out our demo before registering, then easily navigate to the sign up page once you’re comfortable with the program. Our Face Recognition Service Gets an Update for Better User Experience appeared first on exadel.com. What Changed? Previous article.

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ThreatHunter.ai Halts Hundreds of Attacks in the past 48 hours: Combating Ransomware and Nation-State Cyber Threats Head-On

CIO

is now offering their cutting-edge cybersecurity services free of charge to all organizations for 30 days, irrespective of their current cybersecurity measures. Our mission is clear: to extend our protective reach to every organization in need, ensuring that the digital frontier is safe for all.” About ThreatHunter.ai

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Service Delivery: When Is the Right Time to Deploy Your AI?

Speaker: Dick Stark and Casey Steenport

The big buzz is around Artificial Intelligence, and how it can help IT service delivery teams crush their goals. During this webinar you will learn how: Service management is meeting up with present requirements and helping us look into the future. You may have this question in your mind - ‘Is this the right time for deploying AI?'

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Assess and Advance Your Organization’s DevSecOps Practices

Organizations must advance their DevSecOps practices to deliver high quality, secure digital services to market quickly and efficiently. In order to do that, leaders must ask themselves three key questions: What is our current level of DevSecOps maturity? Where is our desired level of DevSecOps maturity? How do we get there?

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Embrace AI: Make Your VoIP Service Stand Out

Dialogview is revolutionizing VoIP services with its AI-powered platform, which is now available for white labeling. Our solution autonomously resolves over 68% of customer queries in more than 40 languages, dramatically reducing your team’s workload.

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Retail Tech: Empower Associates, Optimize CX, and Boost Productivity

Speaker: Andrew Regan, Managing Partner at BlueSeed Retail Ltd.

Did you know that 70% of new retail technology fails to deliver expected benefits and can often decrease customer value, service, and experience? With that in mind, how can we empower our store associates to leverage new technology to optimize the customer experience and boost productivity?

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How Collecting and Managing the Voice of the Customer Will Strengthen Your Product

Our eBook, “The Building Blocks of a Successful Voice of the Customer Program,” offers a guide to building a robust program, so you can start turning those insights into fuel for improving your products and services to drive your business’s growth. You’ll learn: What voice of the customer programs are and why they matter.

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Building Best-in-Class Enterprise Analytics

Speaker: Anthony Roach, Director of Product Management at Tableau Software, and Jeremiah Morrow, Partner Solution Marketing Director at Dremio

Through our extensibility features, partners can build connectors that allow customers to bring the data they need into Tableau from the sources that are important to them. A self-service platform for data exploration and visualization that broadens access to analytic insights. A seamless and efficient customer experience.