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Siemens Mobility scales RPA by empowering employees

CIO

Siemens Mobility has been on a robotic process automation (RPA) journey for years, growing from five automated processes in 2017 to more than 700 now, transforming the company in the process. The colleague showed Bock a video about RPA and the company’s CFO, Karl Blaim, was intrigued by the potential. It was great!”

Mobile 250
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What a quarter century of digital transformation at PayPal looks like

CIO

If there’s a company that can boast being 100% digital native, it’s PayPal, the platform that allows companies and consumers to send and receive digital payments in a secure, comfortable and profitable way. It’s our responsibility to ensure that each valid transaction is completed and reaches the merchant,” he says.

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IT leaders explore footing amid shifting needs and the AI power struggle

CIO

During COVID-19 lockdowns, for example, specialty chemicals manufacturer Albemarle developed a VPA to provide self-service assistance to over 7,000 employees at home, including a natural language interface with a chat bot, and enough AI to help people interface seamlessly with several business applications at a time.

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IHG maximizes hospitality with multicloud

CIO

More than 70% of IHG’s hotels — a portfolio that includes InterContinental, Kimpton Hotels, and Holiday Inn — are franchises, making parent company IHG in essence a technology product development company that bolsters the occupancy rates and revenues for the 6,100 hotels owned by franchisees.

Hotels 328
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CIOs weigh where to place AI bets — and how to de-risk them

CIO

We need to be ready to respond to our CEO to solve problems with AI,” says Srini Gudipati, CIO of Covanta, a company that specializes in sustainable materials management, including large-scale recycling. One such company has built a tool that predicts customer intent and behavior based on previous interactions and other market data.

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Dissecting Alstom’s three-part IT strategy

CIO

Alstom builds high-speed trains, subways, monorails, and trams, but also develops turnkey systems, services, infrastructure, signaling, and digital mobility. Alstom promotes the railway as the most sustainable form of mobility through digitization, among other aspects. In the coming years we’ll continue on the same path.

Strategy 236
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Why Jackson CIO Mike Hicks had to flip the script on his proven 100-day plan

CIO

The first 30 days are about listening more than speaking, engaging my business stakeholders and IT team, and identifying people who will be trusted advisors on our transformational journey. During that time, I also learn the dynamics of the business and evaluate our overall technology capabilities. I had to jump right in.

Budget 252