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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization plan? I had the opportunity to speak with Mary Daniel, VP of Customer Solutions Center for Aflac, a long-time Avaya customer, at the Gartner Symposium last fall.

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Microsoft invests €3.2 billion in AI and the cloud in Germany

CIO

billion in Germany by the end of 2025 to double the artificial intelligence and cloud capacities of its data centers there. The company also wants to train more than 1.2 New data centres After doubling the capacity of its own data centers in Germany in 2023, Microsoft intends to double it again by the end of 2025.

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Salesforce adds Contact Center updates to Service Cloud

CIO

Salesforce has announced new Contact Center updates to its Service Cloud — an offering targeted at bettering customer experience and boosting the productivity of service teams. The new updates to the Contact Center include features such as conversation mining and generative AI -driven survey summarization among other features.

Cloud 289
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4 paths to sustainable AI

CIO

Everything from geothermal data centers to more efficient graphic processing units (GPUs) can help. He also recommends tapping the open-source community for models that can be pre-trained for various tasks. “All All those 13,000 new models didn’t require any pre-training,” he says. Our theory is no.

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AWS to invest $5.3 to build data centers in Saudi Arabia to bolster tech in the region

CIO

billion in the Middle East kingdom to build data centers and a significant cloud presence in the region. The more the cloud vendor invests in the Gulf country, the more they can partner and sell services in that country,” he said. Amazon Web Services, Cloud Computing, Technology Industry

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Oracle bolsters distributed cloud, AI strategy with new Mexico cloud region

CIO

Oracle has partnered with telecommunications service provider Telmex-Triara to open a second region in Mexico in an effort to keep expanding its data center footprint as it eyes more revenue from AI and generative AI-based workloads. That launch was followed by the opening of a new data center in Singapore and Serbia within months.

Cloud 361
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Balancing latency and sustainability

CIO

To get the compute resources they need while also optimizing energy efficiency, some enterprises—and the service providers they partner with—look to position data centers in colder environments, far away from major population centers. The requirements of AI training workloads are very different from those of inference workloads.