CIO

APRIL 12, 2024

prides itself in delivering “legendary” customer service, and it has turned to artificial intelligence to assist with that goal. Hey GURA is “really leaning in on that legendary service but also building that authority and trust that we already have with the customer,” he says. “It Tractor Supply Co.

Artificial Inteligence 281

Artificial Inteligence Retail Artificial Intelligence Knowledge Base 281

CIO

MARCH 12, 2024

Workflow automation software provider Creatio has added a suite of generative AI capabilities to its customer relationship management (CRM) offerings. For the marketing offering, the Copilot will enable users to design optimal campaign flows, select the most responsive audiences, and prepare all necessary communication templates.

Artificial Inteligence 246

Artificial Inteligence Generative AI Coaching Enterprise 246

CIO

JANUARY 11, 2023

The company’s overall strategy is to “have a customer experience that’s second-to-none — from the moment they first engage with the company to plan their experience, to when they return home at the end of their travels — regardless of what Journey Beyond adventure you are booking.”

Tourism 293

Tourism Unified Communications Travel Analytics 293

CIO

OCTOBER 24, 2023

Even as the drivers for each digital era evolve, CIOs can still derail transformation by customizing solutions or prioritizing too many KPIs. Focusing on the technology, not business outcomes According to a recent Gartner survey , the most critical digital transformation outcome is to excel at customer and employee experiences.

Technical Advisors 363

Technical Advisors Technical Review Artificial Inteligence Generative AI 363

CIO

OCTOBER 31, 2023

It requires a deep commitment to frequent, clear communication and coordination on mutual goals. Is your IT organization doing all it can to help sales team members build and retain customers? He recommends delivering a continuous sales data flow to sales personnel, providing comprehensive views of the customers they’re working with.

Technical Advisors 316

Technical Advisors Weak Development Team Fractional CTO Enterprise 316

CIO

FEBRUARY 12, 2024

SAP customers have a lot to navigate in 2024. Here are five predictions about what will play out for SAP customers as the year goes on, along with follow-on effects and questions SAP customers will have to address in their wake.

Generative AI 291

Generative AI Technical Advisors Technical Review Strategy 291

CIO

MARCH 26, 2024

IT leaders must rigorously assess their partners’ talent management and development strategies, build greater trust and transparency into the relationships, and invest in greater partner governance. AIOps platforms are one relatively new driver of such partnerships. Last June, for example, Dun & Bradstreet launched D&B.AI

Technical Review 307

Technical Review Technical Advisors Development Team Review Artificial Inteligence 307

CIO

MARCH 6, 2024

Many of our customers had already started to move their applications and it made sense they would want to transition to data management in the cloud as well. When we started this transformation, we were running a billion dollars in revenue through a custom-built set of processes. So what’s the change management lesson here?

Change Management 284

Change Management Metrics Architecture Government 284

CIO

NOVEMBER 24, 2023

Federal cloud and federal operating platform The path to the cloud began in 2016 with the creation of the Federal Cloud, Serrette says, and the ITZBund uses it for the federal e-file, collaboration scenarios, and as a project management and development platform. The next development is called Bundescloud 2.0

Cloud 237

Cloud Project Management Transportation Data Center 237

CIO

NOVEMBER 2, 2023

However, new developments in how employees work, businesses operate, and applications are managed are necessitating sweeping, revolutionary change. They are served to our employees and customers from cloud environments we do not manage. This is not technical change management. Communicating, communicating, communicating.

Technical Review 356

Technical Review Culture Data Center Network 356

CIO

MARCH 13, 2024

So based on early results, the three functional areas where companies see the biggest productivity improvements are in customer service, software development, and general creative and knowledge work. Researchers from Stanford and MIT collaborated on a study, released last April, based on data from over 5,000 customer support agents.

Generative AI 318

Generative AI Weak Development Team Survey ChatGPT 318

CIO

MARCH 13, 2024

The change has been from a transactional to a project-management workflow and workforce—from high-volume transactional activities, such as repairing and installing phones, to more complicated project-based work, such as large fiber rollouts and Wi-Fi installations in stadiums. For Brunt, the message was simple.

Telecommunications 230

Telecommunications Project Management Enterprise Report 230

CIO

NOVEMBER 15, 2023

With the name change will come new capabilities, including — for organizations using Microsoft’s Entra cloud-based identity management service — the ability to protect commercial data used within the chatbot. Shaw, Microsoft’s chief communications officer, in a video presentation of the survey findings ahead of the event.

Generative AI 337

Generative AI Artificial Inteligence Azure ChatGPT 337

CIO

JANUARY 17, 2024

Following this, in 2002, it began delivering its knowledge to customers in online format, using dashboards and interactive reports that provided easier and faster access to data and analysis. In some cases, it also works with select integrators such as Accenture and ThoughtWorks to help implement and integrate solutions.

Artificial Inteligence 293

Artificial Inteligence Artificial Intelligence Analysis Azure 293

CIO

NOVEMBER 17, 2022

This is especially true for content management operations looking to navigate the complexities of data compliance while getting the most from their data. IT professionals tasked with managing, storing, and governing the vast amount of incoming information need help. According to IBM , every day people create an estimated 2.5

Software Review 362

Software Review Cloud Software Technical Review 362

CIO

SEPTEMBER 19, 2023

Organizations all around the globe are implementing AI in a variety of ways to streamline processes, optimize costs, prevent human error, assist customers, manage IT systems, and alleviate repetitive tasks, among other uses. And with the rise of generative AI, artificial intelligence use cases in the enterprise will only expand.

Artificial Inteligence 354

Artificial Inteligence Enterprise Artificial Intelligence Generative AI 354

CIO

MARCH 27, 2023

Customers may be open to the idea, but only 30% believe that chatbots and virtual assistants make it easier to address their service issues. We will see a focus on making customer interactions easier to understand, resulting in less repetition of information and disconnects to create better bot experiences.

Examples 284

Examples Trends Weak Development Team Artificial Intelligence 284

CIO

FEBRUARY 7, 2024

Carter Busse, CIO of no-code enabled automation platform company Workato, adds that APIs are now important connective tissue to integrate and interact with large language models (LLMs) within business processes. “If He also points to microservices and low-code/no-code platforms, which often leverage APIs as communication gateways.

Technical Review 307

Technical Review Government Artificial Inteligence Software Review 307

CIO

MARCH 24, 2024

The shift from using offices to hybrid working has changed how we define “working” and also how we think about the customer experience and employee experience (CX and EX). Before the rise in hybrid working, these experiences were split: there was the office-based employee experience and the (usually) contact-center-based customer experience.

Technology 239

Technology Strategy Case Study Generative AI 239

TechCrunch

FEBRUARY 22, 2022

As the largest digital platform in the world with more users than the internet’s 4.7 billion users, it only makes sense for businesses to communicate and transact with consumers through chat channels. Founded in 2000, Clickatell is a pioneer in this mobile communications and chat commerce space.

Banking 246

Banking Mobile Internet Marketing 246

TechCrunch

AUGUST 20, 2021

a communication software tailored for physical workers, and already racking up some big customers in the event management industry. The company’s customer list boasts names like Marriott Hotels, and it announced a $520,000 seed round, led by Sahra Growth Capital, to give it nearly $570,000 in total funding. “The

Software 264

Software Hotels Retail Testing 264

CIO

MARCH 7, 2024

It is an operational platform.” Predominantly a Microsoft shop, the US wealth management arm of Toronto-based Royal Bank of Canada had been searching to replace an antiquated CRM system for advisors spread across 190 locations in 42 states. That’s when we were looking for a new CRM and Salesforce for us is much more than a CRM.

Industry 337

Industry Cloud Generative AI Healthcare 337

CIO

DECEMBER 19, 2022

The all-encompassing digital workplace platform Work as we know it has changed in the past few years coming out of the COVID-19 pandemic. Communications and collaboration technology were critical to that shift. In their favor, they have the platform and myriad applications to make a strong claim.

Authentication 332

Authentication Conference Applications Operating System 332

TechCrunch

MARCH 29, 2023

LeapXpert allows employees to message customers or colleagues through popular apps, including WhatsApp, WeChat, iMessage, Telegram and Signal, while monitoring and archiving their business-related chats. “And so, LeapXpert was founded with a mission to help companies seize the opportunity to transform business communication.”

Compliance 200

Compliance Technical Review VOIP Banking 200

CIO

JANUARY 12, 2024

The shift from using offices to hybrid working has changed how we define “working” and also how we think about the customer experience and employee experience (CX and EX). Before the rise in hybrid working, these experiences were split: there was the office-based employee experience and the (usually) contact-center-based customer experience.

Technology 274

Technology Strategy Generative AI Artificial Intelligence 274

CIO

DECEMBER 21, 2023

Zscaler’s innovative approach to securing workloads Zscaler recently announced significant advancements to the Zero Trust Exchange (ZTE) platform and Workload Communications to simplify cloud workload security.

Cloud 246

Cloud Policies AWS Firewall 246

TechCrunch

MAY 12, 2022

During the pandemic especially, it’s become overwhelming for small- and medium-sized businesses (SMBs) to answer all of their customer service requests. At the same time, customers — while empathetic — have become more demanding. Automation is one route to more manageable customer experience workloads, potentially.

Advertising 245

Advertising Survey Analytics Company 245

CIO

FEBRUARY 13, 2023

This includes spending on strengthening cybersecurity (35%), improving customer service (32%) and improving data analytics for real-time business intelligence and customer insight (30%). The company is embedding AI into each level of the tech stack it sells to customers, he says. “We

Budget 363

Budget Artificial Inteligence Technical Review VR 363

CIO

DECEMBER 22, 2023

After marked increase in cloud adoption through the pandemic, enterprises are facing new challenges, namely around the security, maintenance, and management of cloud infrastructure. Cloud systems administrator Cloud systems administrators are charged with overseeing the general maintenance and management of cloud infrastructure.

Cloud 322

Cloud Company Disaster Recovery Software Engineering 322

CIO

OCTOBER 26, 2023

Through use of data analytics, data visualization, and data modeling techniques and technologies, BI analysts can identify trends that can help other departments, managers, and executives make business decisions to modernize and improve processes in the organization. What does a business intelligence analyst do?

Business Intelligence 313

Business Intelligence Technical Review Data Systems Review 313

TechCrunch

JANUARY 4, 2022

Exotel said on Tuesday it has raised $40 million in a financing round, just three months after securing $35 million in funding, as the Bangalore-based startup demonstrates growth for its full-stack customer engagement platform in emerging markets. For the first time we are enabling this over the cloud with our full-stack platform.”.

Banking 226

Banking Fintech Enterprise Internet 226

Tenable

FEBRUARY 22, 2024

The research firm’s latest report also provides market insights that security professionals can use to improve their vulnerability management strategy. ExposureAI will help summarize issues for customers around the significance of a discovered vulnerability in their environment and recommend how they should fix the issue.

Marketing 123

Marketing Machine Learning Artificial Inteligence IoT 123

CIO

DECEMBER 19, 2022

Why Cloud Platforms Matter to Marketing Leaders According to IDC, 89% of marketing campaign management applications in Europe are now cloud based rather than on premises. Three-quarters of European enterprises use a mix of three main cloud hyperscale platform providers. A remote and home working ethos amplifies this problem.

Cloud 244

Cloud Metrics Artificial Intelligence Artificial Inteligence 244

TechCrunch

MAY 3, 2023

Based in Singapore, Mercu wants to help with a platform designed specifically to reach deskless employees. Mercu is used by companies in retail, logistics, hospitality and manufacturing to onboard employees, communicate with them and help increase engagement. Launched in November 2022, Mercu announced today it has raised $1.6

Meeting 224

Meeting Artificial Inteligence ChatGPT Training 224

CIO

NOVEMBER 29, 2023

The key is to strategically adopt open platforms and frameworks, relegating the cloud provider to the role of an infrastructure layer,” he says. The key is to bring in a platform-neutral software architect who can delineate business boundaries and create solutions that are less intertwined with a specific vendor.”

Cloud 307

Cloud Technical Review Software Review Systems Review 307

CIO

MARCH 30, 2023

Nudging sales up a couple of points by better targeting profitable customers is a realistic strategy for a CRM deployment. Segmenting customers more effectively A well-integrated CRM system should be able to produce reports on customer segments, spending patterns, and spend history.

Generative AI 274

Generative AI ChatGPT Artificial Intelligence Artificial Inteligence 274

CIO

OCTOBER 18, 2023

Overall, as we near the first anniversary of ChatGPT’s release, the business world appears to be one in transition, working to lay the foundation for new gen AI–infused capabilities and platforms, with CIOs capably in the spotlight — and early misgivings, while not entirely forgotten, increasingly upstaged.

Artificial Inteligence 353

Artificial Inteligence Generative AI ChatGPT Survey 353