CIO

APRIL 11, 2024

In a cloud market dominated by three vendors, once cloud-denier Oracle is making a push for enterprise share gains, announcing expanded offerings and customer wins across the globe, including Japan , Mexico , and the Middle East. However, in the last two years, OCI has begun to attract more new customers of its own.”

Enterprise 311

Enterprise Artificial Inteligence Cloud Generative AI 311

CIO

APRIL 18, 2024

When it comes to cloud native application platforms, we’re at an important evolutionary point: will the best practice for platforms be to build or to buy? Should you choose the components you need for a platform and integrate them together, or should you buy a pre-integrated platform? All apps need a platform to run.

Cloud 237

Cloud Weak Development Team Infrastructure Applications 237

CIO

APRIL 12, 2024

prides itself in delivering “legendary” customer service, and it has turned to artificial intelligence to assist with that goal. Hey GURA is “really leaning in on that legendary service but also building that authority and trust that we already have with the customer,” he says. “It Tractor Supply Co.

Artificial Inteligence 255

Artificial Inteligence Retail Artificial Intelligence Knowledge Base 255

CIO

MAY 2, 2024

In order to future-proof its infrastructure with a cloud-first approach and modern AI capabilities, Walgreens worked with Tata Consultancy Services (TCS) and Microsoft to build a data platform that uses Microsoft Cloud to collect meaningful data points at scale and turn them into actionable insights.

Azure 130

Azure Artificial Intelligence Artificial Inteligence Data 130

CTOvision

JANUARY 5, 2018

Initially, Indigo hoped to jury-rig their older Taleo platform in order to meet their newer, more strenuous, demands. Furthermore, the legacy software did not match the image they wished to project, resulting in a poor candidate experience and potentially poorer quality candidates. Happy Staff Making Happy Customers.

Recruiting 61

Recruiting Retail Case Study Survey 61

CIO

MARCH 25, 2024

Moreover, with users spread across the globe, understanding regional performance variations has become crucial to ensuring experiences for your customers and employees. Although both APM and IPM leverage synthetics, Real User Monitoring (RUM), and performance profiling, IPM employs these tools differently.

Internet 210

Internet Performance WAN Data Center 210

CIO

FEBRUARY 6, 2023

The insurance industry is undergoing a sea change, with IT playing a crucial role in rolling out digital customer experiences for policyholders and agents, as in-person meetings all but vanish in the post-pandemic era. We are paying very close attention to trends from a customer perspective.

Insurance 312

Insurance Artificial Inteligence Machine Learning Virtualization 312

CIO

DECEMBER 22, 2023

Singapore’s Trust Bank (also known simply as Trust) is a new financial institution that’s enjoyed a strong first year of operations, capturing 12% market share in Singapore since launch and setting new benchmarks in customer experience and innovation. That’s why all our updates to customers happen in real time.

Banking 241

Banking Architecture Microservices Conference 241

CIO

FEBRUARY 9, 2024

Salesforce is working on adding two new prompt engineering features to its Einstein 1 platform to speed up the development of generative AI applications in the enterprise, a top executive of the company said. The features are expected to be released in the next few days, Cheng said, without giving an exact date.

Artificial Inteligence 315

Artificial Inteligence Engineering Generative AI Quality Assurance 315

CIO

MARCH 18, 2024

Increasing tech debt, disparate sales channels, costly innovation to improve customer experiences, and worst of all: a high total cost of ownership (TCO). Modern enterprises require a cost-effective, high-converting platform to outpace competitors. To avoid unnecessary losses, ensure your platform is optimized for conversions.

Enterprise 184

Enterprise Study Agile Innovation 184

CIO

JANUARY 12, 2024

The shift from using offices to hybrid working has changed how we define “working” and also how we think about the customer experience and employee experience (CX and EX). But although customers would connect with employees through contact centers, contact center agents were not always seen as office employees.

Technology 276

Technology Strategy Generative AI Artificial Intelligence 276

TechCrunch

AUGUST 15, 2022

Gorgias , developing customer service tools for e-commerce companies, raised $30 million in new Series C capital in a round that boosted its valuation to $710 million. Transpose Platform and Shopify led the round and were joined by previous investors Jason Lemkin of SaaStr, Rajeev Dham from Sapphire Ventures, CRV and Alven.

Advertising 228

Advertising Sustainability Study Marketing 228

CIO

FEBRUARY 24, 2023

The customers all had to go through flight disruptions, all had to go through service centers, which you couldn’t scale up in line with the need fast enough, so it made it very visible and tangible that self-service solutions are an absolute must improvement for the call centers,” Rückert says.

Airlines 357

Airlines Travel Exercises Business Transformation 357

Perficient

FEBRUARY 28, 2024

Perficient’s Jay Jackson, director of Adobe Digital Marketing and CDP, will host a fireside chat with Joseph about the global financial services leader’s successful journey to consolidate and optimize the Adobe Experience Platform.

Digital Marketing 109

Digital Marketing Analytics Marketing Industry 109

CIO

SEPTEMBER 19, 2023

Organizations all around the globe are implementing AI in a variety of ways to streamline processes, optimize costs, prevent human error, assist customers, manage IT systems, and alleviate repetitive tasks, among other uses. And with the rise of generative AI, artificial intelligence use cases in the enterprise will only expand.

Artificial Inteligence 354

Artificial Inteligence Enterprise Artificial Intelligence Generative AI 354

CIO

JANUARY 11, 2023

Headquartered in Adelaide, it operates 13 brands and experiences spanning the country. However, the company’s disparate technology systems were proving to be a hinderance in its commitment to consistently deliver unmatched services and experiences to customers.

Tourism 299

Tourism Unified Communications Travel Analytics 299

CIO

OCTOBER 4, 2023

If there’s a company that can boast being 100% digital native, it’s PayPal, the platform that allows companies and consumers to send and receive digital payments in a secure, comfortable and profitable way. We call them foundational platforms and they allow us to efficiently use the underlying infrastructure,” he says.

Blockchain 323

Blockchain Artificial Intelligence Artificial Inteligence Architecture 323

CIO

DECEMBER 17, 2023

Contact centers are foundational to customer experience, but a lot of businesses get stuck during the haze of the holiday season. In this article, we’ll look at how AI helps companies sustain service levels at scale (during and after the holiday rush) while finding new ways to raise the bar for customer experience.

Authentication 321

Authentication Artificial Intelligence Artificial Inteligence Innovation 321

Hacker Earth Developers Blog

MAY 2, 2024

Enhance the candidate experience by providing a clear and objective evaluation process. Enhanced candidate experience: When used effectively, assessments can provide candidates with a clear understanding of the required skills and a fair chance to showcase their abilities. They offer pre-built assessments and customization options.

Technical Review 130

Technical Review Budget Systems Review Culture 130

CIO

FEBRUARY 16, 2024

In banking and financial services applications, for example, GenAI solutions are being developed to analyze customer data, market data, economic trends, and more to help support highly personalized insights and guidance.

Artificial Inteligence 336

Artificial Inteligence Innovation Artificial Intelligence Budget 336

CIO

MARCH 19, 2024

In the 18-month process of evaluating and acquiring VMware, we looked at everything to identify what’s needed to create more value for our customers. We’ve acted decisively to increase customer value since we closed the acquisition in late November. VMware Cloud Foundation , or VCF, is our platform for innovation going forward.

Load Balancer 238

Load Balancer Firewall Innovation Cloud 238

CIO

MARCH 24, 2024

The shift from using offices to hybrid working has changed how we define “working” and also how we think about the customer experience and employee experience (CX and EX). But although customers would connect with employees through contact centers, contact center agents were not always seen as office employees.

Technology 196

Technology Strategy Case Study Generative AI 196

CIO

SEPTEMBER 19, 2023

Nearly all of Oracle’s Fusion Cloud suites — including Cloud Customer Experience (CX), Human Capital Management (HCM), Enterprise Resource Planning (ERP) and Supply Chain Management (SCM) — are being updated with the company’s Oracle Cloud Infrastructure (OCI)generative AI service.

Generative AI 362

Generative AI Cloud Artificial Inteligence Advertising 362

CIO

NOVEMBER 9, 2023

With that deadline came a dilemma: “Do we just focus on transition, then start thinking about what transformation looks like,” he says, “or do we use this as an opportunity and compress the cycle to drive transition and transformation, using the platforms as the driver for that.” It’s about living in that platform.”

System 321

System Company Azure Applications 321

CIO

APRIL 25, 2024

For CIOs who may need to customize their cloud cost information streams or manage a complex cloud estate, do-it-yourself cloud cost management may be the way to go. Efforts to customize commercial cost management tools can be just as challenging as building a DIY cloud cost optimization solution. “It

Tools 270

Tools Cloud AWS Off-The-Shelf 270

CIO

MARCH 6, 2024

IT industry researchers believe the biggest impact of gen AI this year will be in customer experience (CX), with organizations using vast amounts of data to communicate with consumers and resolve problems faster. That focus means we’re generating good customer outcomes more regularly than we were 12 or 18 months ago.

Generative AI 327

Generative AI Artificial Inteligence Weak Development Team Banking 327

CIO

NOVEMBER 30, 2023

You will also see examples of the benefits reaped by customers of the One True Zero Trust Platform. This breeds unnecessary latency that harms user experiences and disrupts productivity. This facilitates expensive data breaches that increase costs and decrease revenue through system downtime, customer churn, and more.

Hardware 250

Hardware Architecture Telecommunications eBook 250

CIO

NOVEMBER 20, 2023

Not all AI-powered customer service chatbots are created equal—or created well. Take AVA, the AI-infused customer support bot that AirAsia introduced in 2019. Of customers who turned to a support bot from December 2022 to February 2023, only 25% said they would willingly use them again to solve a problem, according to Gartner.

Generative AI 312

Generative AI Training Knowledge Base Survey 312

CIO

NOVEMBER 29, 2023

Metaverses vs. internal enterprise immersive experiences Experience tells us that waiting for the next big anything that could have tremendous impact on how our customers, employees, and partners relate to our organizations is not a prescription for long-term growth. Want to own a park, a museum, or your hometown?

Virtualization 248

Virtualization Generative AI Games Enterprise 248

CIO

OCTOBER 25, 2022

He shares his insight, expertise, and experiences in helping financial services firm become data-driven. Financial services firms are quickly moving to deploying a “data platform” that is the foundation for identifying ways to improve processes and allows them to address new opportunities.

Data 279

Data Fintech Insurance Budget 279

CIO

MARCH 11, 2024

Internal and external customer experience has always been a top priority for most companies, especially as demands increase for faster response and improved personalization. Covanta is keenly aware of generative AI’s potential for enhancing the digital experience of its employees and customers.

Artificial Inteligence 173

Artificial Inteligence Agile Innovation Artificial Intelligence 173

CIO

FEBRUARY 5, 2024

The company aims to provide customers with a banking journey that is not just efficient and secure, but also innovative, engaging, and memorable. Mashreq’s digital transformation in recent years has been both profound and customer-centric. This approach has significantly enhanced the customer banking experience.

Banking 297

Banking Artificial Inteligence Blockchain Compliance 297

CIO

MARCH 27, 2023

Customers may be open to the idea, but only 30% believe that chatbots and virtual assistants make it easier to address their service issues. We will see a focus on making customer interactions easier to understand, resulting in less repetition of information and disconnects to create better bot experiences.

Examples 287

Examples Trends Weak Development Team Artificial Intelligence 287