Newgen Software

FEBRUARY 9, 2022

As the very name suggests, Omnichannel Customer Engagement, traditionally known as Customer Communication Management (CCM), provides a central platform to deliver personalized communications to customers across channels. Understanding the Basics of Customer Communication Management.

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Newgen Software

FEBRUARY 10, 2022

As the very name suggests, Omnichannel Customer Engagement, traditionally known as Customer Communication Management (CCM), provides a central platform to deliver personalized communications to customers across channels. 15 ECM Platform Considerations for a truly Digital Content Management.

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Newgen Software

FEBRUARY 9, 2022

As the very name suggests, Omnichannel Customer Engagement, traditionally known as Customer Communication Management (CCM), provides a central platform to deliver personalized communications to customers across channels. 6 Factors to Consider While Choosing Your Low Code Platform.

Industry 52

Industry Enterprise How To 52

Newgen Software

SEPTEMBER 29, 2023

Right platform. Right communication. New-age customers have specific expectations that cannot be met through a one-size-fits-all approach. There’s a compelling need to shift towards a more integrated approach when communicating with customers. Even her name was missing in the customer messages.

Compliance 52

Compliance Guidelines Meeting Healthcare 52

Perficient

JUNE 7, 2023

Finding the Right Frequency to Nurture Your Leads Understand the behavior of your customers at different touch points to send them more personalized content to grab their attention. Multi-channel marketing mixes many distribution and promotional channels into a single, unified strategy to attract customers.

Marketing 52

Marketing Strategy Media Social 52

Altexsoft

SEPTEMBER 28, 2023

The 2023 State of Personalization report by Twilio, a cloud-based communication platform, shows that 56 percent of consumers will likely become repeat buyers after a personalization experience. Yet, now, they are expected to meet consumers’ need for uniqueness much earlier in the customer journey than at the hotel front desk.

Examples 52

Examples Hotels Industry Travel 52

Altexsoft

JUNE 21, 2019

Analytics – metrics and reports about business, customers, and employees. Customer relationship management – tools for understanding and handling customer activity. Customer service – managing different channels for engaging with customers. Documenting customer data. Booking desk.

Travel 89

Travel Systems Review System Hotels 89