Unicorn travel startup Hopper is facing a pandemic-fueled customer service nightmare
TechCrunch
DECEMBER 18, 2020
Mobile travel app Hopper has been hit hard by the COVID-19 pandemic as consumers canceled their trips and airlines dropped their flights. Currently, hundreds of Hopper customers are trashing the app in their app store reviews, calling Hopper a scam, threatening legal action and warning others to stay away. ’ Buyer beware.
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