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Fresh from controversy, call center analytics firm Loris raises $12M

TechCrunch

A 2019 Salesforce report found that 53% of service organizations expected to use chatbots within 18 months. “Loris offers granular, impactful data that can drive decisions across the business, because it incorporates customer sentiment in real-time, every day. billion by 2025, a steep climb from $190 million in 2016.

Analytics 204
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The Ethics of Data Exchange

Cloudera

One of the main reasons for the accelerated development was the quick exchange of data between academia, healthcare institutions, government agencies, and nonprofit entities. Without committing to openly shared data, the New York Times asserted in February 2021, coronavirus vaccines would have taken much longer to develop.

Data 86
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7 Regulatory and Compliance Frameworks with Broad Cloud Security Implications

Tenable

Security teams responsible for enforcing regulatory and compliance mandates in a scalable and consistent way are often challenged to translate general legislative guidelines and controls into specific policies, tools and processes. Cyberattacks not only pose financial or brand risk to an organization. Targets include the U.S.,

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ChatGPT: Everything you need to know about the AI-powered chatbot

TechCrunch

We’re very excited for the impact they’ll have here at OpenAI,” OpenAI wrote in a brief post published to its official blog. It’s able to write essays, code and more given short text prompts , hyper-charging productivity. But it also has a more… nefarious side. And OpenAI is heavily investing in it.

ChatGPT 206