Fresh from controversy, call center analytics firm Loris raises $12M
TechCrunch
APRIL 26, 2022
A 2019 Salesforce report found that 53% of service organizations expected to use chatbots within 18 months. “Loris offers granular, impactful data that can drive decisions across the business, because it incorporates customer sentiment in real-time, every day. billion by 2025, a steep climb from $190 million in 2016.
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