CIO

MARCH 6, 2024

The tech researcher says companies will increase their use of AI-enabled tools to augment customer service agents’ capabilities. Rather than searching databases for information, agents will ask natural language questions using AI-powered tools and receive answers to customer questions in real time.

Generative AI 327

Generative AI Artificial Inteligence Weak Development Team Banking 327

CIO

JANUARY 12, 2024

But although customers would connect with employees through contact centers, contact center agents were not always seen as office employees. This means companies face the challenge of making their workspaces more appealing and productive. Searching for answers through all the channels they have access to reduces productivity.

Technology 276

Technology Strategy Generative AI Artificial Intelligence 276

CIO

MARCH 13, 2024

So it’s no surprise that companies continue to heavily invest in it since the release of Dall-E 2 and ChatGPT in late 2022, where they expect to see the greatest value in increased productivity, with some estimates showing improvements of 5% or more over the next 12 months, and headcounts to reduce by at least 5% as well.

Generative AI 320

Generative AI Weak Development Team Survey ChatGPT 320

CIO

FEBRUARY 6, 2023

The insurance industry is undergoing a sea change, with IT playing a crucial role in rolling out digital customer experiences for policyholders and agents, as in-person meetings all but vanish in the post-pandemic era. The COVID wakeup call For most insurance companies, the global shutdowns that followed COVID-19 were the tipping point.

Insurance 330

Insurance Artificial Inteligence Machine Learning Virtualization 330

CIO

MARCH 10, 2023

Its products include food and condiments, toothpaste, beauty products and much more, including brands like Dove, Hellmann’s, and Ben & Jerry’s ice cream. For the legitimate messages, it then recommends responses to Unilever’s human agents. It’s a bit of a cliché, but they really do want personalized products and experiences.

ChatGPT 263

ChatGPT Artificial Inteligence Artificial Intelligence Analytics 263

TechCrunch

JUNE 28, 2021

Side , a real estate technology company that works to turn agents and independent brokerages into boutique brands and businesses, has raised “$50 million-plus” in a funding round that doubles its valuation to $2 billion. Today, the company’s community of agent partners represents over $15 billion in annual production volum e.

Real Estate 307

Real Estate Technology Marketing Company 307

TechCrunch

AUGUST 30, 2022

Providing technical support for physical products comes with a host of unique problems — problems that can’t be solved by screen-sharing or other solutions borrowed from the software sphere. With live support, Mavenoid gives companies access to interactive video tools, whereby a customer connects directly with a human agent.

Technical Support 246

Technical Support Technical Cofounder Hardware Company 246

TechCrunch

JULY 7, 2022

The latest is an insurance company called Ranger , which aims to elevate the agents in the insurance industry, rather than replace them. None, as far as we can tell, have focused on helping insurance agents via smarter, more streamlined tools. But that’s where Ranger sees its future success.

Insurance 195

Insurance Policies Marketing Tools 195

TechCrunch

JANUARY 20, 2022

Zingtree provides interactive contact center software that guides agents to the next best action so that they can cater to even the most discerning customer. To continue developing its product, the company raised $15 million in Series A funding. Alpha Edison leads customer service platform Thankful’s $12M round.

Artificial Inteligence 216

Artificial Inteligence Software Review Artificial Intelligence Systems Review 216

TechCrunch

NOVEMBER 16, 2021

Luxury Presence’s product has evolved over this period from a website building tool to a more holistic real estate content management system that now includes a customized home search tool for agents as well as marketing, social media, and lead generation support. .

Real Estate 218

Real Estate Marketing Software Media 218

TechCrunch

MAY 31, 2021

German startup Wefox has raised a $650 million Series C funding round led by Target Global. Wefox is a digital insurer focused on personal insurance products, such as household insurance, motor insurance and personal liability insurance. That’s why Wefox has 700 agents selling Wefox products exclusively.

Insurance 291

Insurance Groups Report Internet 291

CIO

OCTOBER 4, 2023

To do this, says Shivananda, the company invests heavily in its platforms, tools and product development lifecycle processes in order to improve flow and eliminate barriers that occur during execution. This allows us greater productivity and creativity on the part of developers,” he says. trillion last year.

Blockchain 330

Blockchain Artificial Intelligence Artificial Inteligence Architecture 330

TechCrunch

JUNE 1, 2022

The round was led by NEA with participation from Insignia Ventures Partners, SoftBank Ventures Asia, DST Global Partners, Amasia, B Capital, TNB Aura, Bain Capital chairman Stephen Pagliuca, Goldhouse, and Xendit CEO Moses Lo. The company’s agents, or resellers, can either be individuals or local shops called warungs.

Social 214

Social Machine Learning Artificial Inteligence Infrastructure 214

TechCrunch

AUGUST 25, 2021

Level AI , an early stage startup from a former member of the Alexa product team, wants to help companies process customer service calls faster by understanding the interactions they’re having with customers in real time. He decided to build that instead and launched the first version of the product in March 2020.

Quality Assurance 245

Quality Assurance Training Analysis Technology 245

TechCrunch

SEPTEMBER 12, 2022

Kippa said the investment will allow it to develop financial products that help SMEs grow their businesses and grow its team in Nigeria. million pre-seed from Target Global and other investors last November. The company announced its $3.2

Small Business 291

Small Business Banking Software Review Systems Review 291

CIO

DECEMBER 20, 2023

For instance, FPT Software has recently introduced the development of Masterful AI Assistant or Maia, a special Generative AI concept of an agent specifically assisting with highly complex processes. Both organisations have successfully promoted Responsible AI to support sustainable growth, human development, and social progress.

Generative AI 320

Generative AI Software Review Technical Review Weak Development Team 320

TechCrunch

JULY 28, 2022

Qwili , a startup that provides a hybrid sales product to micro and small merchants in South Africa, has raised $1.2 In a statement shared with TechCrunch, Qwili said it would use the investment for app development, new hires (improvement in operations and development capabilities) and hardware production. Image Credits: Qwili.

Hardware 217

Hardware Mobile Advertising Scalability 217

CIO

NOVEMBER 22, 2022

Real-time data gets real — as does the complexity of dealing with it CIOs should prioritize their investment strategy to cope with the growing volume of complex, real-time data that’s pouring into the enterprise, advises Lan Guan, global data and AI lead at business consulting firm Accenture.

Trends 363

Trends Strategy Enterprise Artificial Inteligence 363

Kaseya

APRIL 30, 2024

GlueXperience 2024: Unveiling Innovations and Insights at Kaseya Connect Global We were thrilled to host our IT Glue partners at GlueXperience, a specialized pre-day event at Kaseya Connect Global 2024 in Las Vegas on Monday, April 29. Anticipating what’s next at Kaseya Connect Global Thank you to everyone who joined us.

Fractional CTO 52

Fractional CTO CTO Generative AI Backup 52

CIO

NOVEMBER 2, 2023

As a SASE product professional at one of the most prominent cybersecurity technology companies in the world, you can bet the fact that SASE was in the Trough of Disillusionment caught my attention. Since they don’t need to connect and manage a bunch of products, IT teams can focus on driving additional business outcomes.

WAN 333

WAN Weak Development Team Technical Review Network 333

TechCrunch

NOVEMBER 17, 2020

Giraffe360 has a robotic camera, combined with a subscription service, which enables real estate agents and brokers to generate high-resolution photos of properties, floor plans and virtual tours. The camera is sold to real estate agents and brokers as a service for £399 per month. It has now raised $4.5

Real Estate 253

Real Estate 3D Virtualization Hardware 253

TechCrunch

SEPTEMBER 27, 2021

Customer service is one of the most important relationships between a business and its customer, and that was made even more clear during the global pandemic. The second is an AI agent that manages the entire process, not only cutting the time to first response, but also resolving up to 50% of queries. Thankful Agent Assist.

Artificial Intelligence 250

Artificial Intelligence Artificial Inteligence Insurance Healthcare 250

CIO

OCTOBER 13, 2022

He was named the 2021 CIO of the Year by GeorgiaCIO, receiving the ORBIE Award in the Global category for helping reinvent Aflac as a digital-first company. What we do is present it to the claims adjuster and customer care agent and reveal the probability of benefits. It’s making that process as simple as possible.

Insurance 320

Insurance Artificial Inteligence Virtualization Artificial Intelligence 320

TechCrunch

SEPTEMBER 1, 2021

“Customers have a natural tendency to prefer voice call support over other self-service channels and this has led to the increase in pressure on the traditional interactive voice responses (IVR) systems and support agents to respond to all incoming queries,” he said. Its product VIVA covers more than 16 languages and 160 dialects.

Artificial Intelligence 264

Artificial Intelligence Artificial Inteligence B2B Banking 264

TechCrunch

AUGUST 19, 2021

Jakarta-based Lifepal wants to simplify the process for Indonesians with a marketplace that lets users compare policies from more than 50 providers, get help from licensed agents and file claims. Part of Lifepal’s funding will be used to build products to make it easier to claim policies. Qoala raises $13.5M

Insurance 265

Insurance Automotive Policies Education 265

TechCrunch

MARCH 21, 2022

Kenya-based agritech Apollo Agriculture , which helps farmers access high-quality farm inputs, financing and markets, plans to double the number of farmers it is serving by the end 2022 and to introduce other products that deliver more value per acre of land. We are also continuing to develop products that deliver more value per acre.

Insurance 243

Insurance Retail Artificial Inteligence Sustainability 243

TechCrunch

SEPTEMBER 7, 2022

Their branchless banking system, which includes thousands of physical agents, provides financial services to the unbanked and underbanked in rural and semi-urban areas. ” NowNow claims to have built an end-to-end ecosystem of financial products catering to agents, individual consumers and small businesses.

Fintech 195

Fintech Banking Small Business B2B 195

TechCrunch

APRIL 26, 2022

According to one survey , only 10% of contact center agents reach proficiency in fewer than two months. It’s against this backdrop that automation products are gaining interest from call center operators — and investors. And finally, we will invest in our employees by launching additional professional development programs.”

Software Review 237

Software Review Technical Cofounder Software Weak Development Team 237

TechCrunch

MAY 25, 2022

Now, the last-mile distribution e-commerce company has received more investment: a $15 million Series A led by Tiger Global. The round, which closed sometime in March, is Tiger Global’s second investment in the B2B e-commerce space after backing Wasoko in its mega Series B round. million seed round we covered.

B2B 224

B2B Retail Banking Small Business 224

CIO

JANUARY 8, 2024

Securing the network One major aspect of Cathay’s cloud optimization plan is embracing Aryaka’s unified secure access service edge (SASE) converged networking, security, and observability platform across its global network, Nair says. The second phase included Hong Kong cargo agents,” Nair adds.

Airlines 295

Airlines Cloud Blockchain Generative AI 295

TechCrunch

NOVEMBER 10, 2021

But a s the company continued to grow, it became apparent that the product had use cases for small businesses. T hat changed last month when it acquired Baxi , an agent banking platform developed by Capricorn Digital. Nigeria is quite different from the typical MFS market, where mobile money agents run the show.

Mobile 270

Mobile Fintech Banking Network 270

TechCrunch

SEPTEMBER 7, 2021

But despite being one of the largest alternative financial infrastructures known globally, this represents only a fraction of the overall market. . The YC-backed company became a WorldRemit subsidiary last year when the global fintech paid up to $500 million in cash and stock for Sendwave. L-R: Drew Durbin and Lincoln Quirk.

Fintech 311

Fintech Mobile Banking Marketing 311

TechCrunch

OCTOBER 25, 2022

Today the Hong Kong and Malaysia-headquartered startup announced it has raised $23 million in Series B funding to scale its team and product. In 2020, they launched WATI to give SMBs a self-service, low-code product on the WhatsApp for Business API. 10 onboarding improvements that cut our customer churn by nearly 3x.

Tools 239

Tools Artificial Intelligence Artificial Inteligence Fintech 239

TechCrunch

NOVEMBER 9, 2020

Founded in 2018, Coherent’s platform, called Product Factory, allows insurance providers to digitize their backend operations by uploading Excel pricing models, which means their IT departments don’t need to write new code or re-haul their IT infrastructure. The company also offers three tools for working with customers.

Insurance 287

Insurance Innovation Policies Media 287

TechCrunch

APRIL 12, 2022

A 2019 study by Juniper Research predicted that retail sales resulting from chatbot-based interactions would reach $112 billion by 2023, while Gartner predicted that 15% of all customer service interactions globally would be completely handled by AI, including chatbots, by 2021. billion globally by 2023, up from $209 million in 2019.

Survey 191

Survey Airlines eCommerce Study 191

TechCrunch

MARCH 9, 2022

Customers use inefficient processes like utility bills or send physical agents to the address, both lengthy and costly procedures. Its products allow banks, fintechs and businesses to collect and verify customers’ addresses through their smartphones, replacing the need for utility bills and in-person interactions.

Fintech 203

Fintech Banking Technical Review B2B 203

TechCrunch

JULY 19, 2021

Previous backers include DST Global, Y Combinator, Andreessen Horowitz and Sequoia Capital. The company also offers a cash withdrawal feature, allowing users to pay with credit cards and then receive cash from one of Rappi’s delivery agents. The two products allow users to connect directly with a courier. .

Hardware 255

Hardware Company Report Groups 255