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Salesforce adds Contact Center updates to Service Cloud

CIO

Salesforce has announced new Contact Center updates to its Service Cloud — an offering targeted at bettering customer experience and boosting the productivity of service teams. The new updates to the Contact Center include features such as conversation mining and generative AI -driven survey summarization among other features.

Cloud 289
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SAP user group: S/4HANA usage is growing, but still in the minority

CIO

The German-speaking user group for enterprise software giant SAP says that customers’ willingness to invest in the company’s S/4HANA cloud product is rising, but still lags behind flagship ERP products like ECC 6, and some customers see the need for more discussion on SAP’s prolonged move to the cloud.

Groups 305
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Solar concentration startup Heliogen basks in $108M of new funding

TechCrunch

Heliogen aims to change that with its high-tech concentrated solar technique, and has raised more than a hundred million dollars to test its 1,000-degree solar furnace at a few participating mines and refineries. Both goals hint at why utilities and a major mining and steel-making company are now investors. MENA and Asia Pacific areas.

Energy 337
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Celonis secures another $1B to find and fix process problems in enterprise systems

TechCrunch

Lest there be any doubt some startups are riding high even amid the macroeconomic uncertainty, process mining software vendor Celonis today announced that it secured a whopping $1 billion in additional capital at a $13 billion post-money valuation, a mix of equity ($400 million) and debt (a five-year $600 million credit line).

System 214
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Monetizing Analytics Features: Why Data Visualizations Will Never Be Enough

Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.

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Plotlogic scoops up $18M to put hyperspectral imaging to work in the mines

TechCrunch

Mining is one of the oldest industries out there, but it has increasingly embraced high-tech methods as demand has increased. Of course mines already do this sort of analysis at some point. The company first deployed its OreSense machines in 2019, and has been iterating on the product since, with feedback from major mining companies.

Analysis 246
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Certinia uses AI to accelerate finance functions for service companies

CIO

The company is focusing on automating financial processes so workers can concentrate on the strategic aspects of their businesses, said Dan Brown, Certinia’s chief product and strategy officer, in a conference call to present the new release to press and analysts. We’re pretty excited about it.” They started in November.

Company 249