Remove products service-reliability-management
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7 ways to ensure the success of product-centric reliability

CIO

As a fintech company, the reliability of our products and services is critical to ensuring that Discover® Financial Services customers can access their money, credit, and accounts when they need to. My team at Discover Financial Services is responsible for digital payments.

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14 in-demand cloud roles companies are hiring for

CIO

After marked increase in cloud adoption through the pandemic, enterprises are facing new challenges, namely around the security, maintenance, and management of cloud infrastructure. Cloud systems administrator Cloud systems administrators are charged with overseeing the general maintenance and management of cloud infrastructure.

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VMware customers take wait-and-see approach amid Broadcom changes

CIO

When tech giant Broadcom acquired virtualization market leader VMware last October, it restructured licensing terms, laid off thousands of employees, and terminated partner agreements with resellers and service providers. Broadcom has focused on a simplified portfolio based on two core products, VCF and VMware vSphere Foundation, Tan added.

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How AIOps can help reduce costs and drive economic efficiencies

CIO

While doing more with less, CIOs must also increase the value IT provides to the business, with new capabilities, improved reliability, and increased uptime. This is a big challenge, as modern IT teams must manage an ever-evolving, constantly growing, increasingly complex environment. Greater user productivity due to fewer outages.

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Using Generative AI to Drive Corporate Impact

TechEmpower CTO

Post-sale, AI analyzes customer data to improve service and loyalty, making it a cornerstone of modern sales methodologies. TechEmpower has been instrumental in developing chatbots like these, utilizing generative AI to sift through internal documents and user manuals, enabling them to provide precise answers to customer service questions.

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12 most popular AI use cases in the enterprise today

CIO

Organizations all around the globe are implementing AI in a variety of ways to streamline processes, optimize costs, prevent human error, assist customers, manage IT systems, and alleviate repetitive tasks, among other uses. Nearly all major organizations are employing AI to support their unique uptime and reliability needs.

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How a tech model at Univeris fosters team building with empathy

CIO

And with tech as a central enabler, Manas Khanna, the company’s associate VP of global technology operations, has a complex, dynamic, and ever evolving portfolio to manage, including all aspects of infrastructure and its operations, SaaS site reliability, DevOps, implementing IT cybersecurity measures, and supporting compliance efforts. “My