CIO

APRIL 3, 2023

The current state of the contact center agent is clear, but for those unaware or overlooking this opportunity for improvement: agent attrition rates currently hover around 40% , the cost of replacing just one agent is between $10k-$20k , and 97% of agents are sometimes or almost always burned out.

Company 315

Company Artificial Inteligence Artificial Intelligence Education 315

CIO

JANUARY 31, 2024

Everything from geothermal data centers to more efficient graphic processing units (GPUs) can help. If used properly, such tools can help minimize compute resources needed for AI, and thus its environmental impact. The Icelandic data center uses 100% renewably generated geothermal and hydroelectric power.

Sustainability 316

Sustainability Data Center Artificial Intelligence Artificial Inteligence 316

CIO

AUGUST 14, 2023

As a widespread community, when COVID-19 struck, Cherokee Nation’s IT services department knew it needed a way to connect citizens digitally with government services, emergency relief, COVID-19 aid, and other vital resources for support. To that point, the Cherokee Nation IT services team had never required a full call center.

Authentication 246

Authentication Resources Government Culture 246

CIO

NOVEMBER 7, 2023

In the data center domain, Huawei’s Super-Connectivity 400GE CloudFabric Solution steps up to confront the challenges arising from the surging demand for intelligent computing. Cross-vendor deployments require seamless integration to ensure the smooth operation of data centers.

Network 296

Network Data Center Hotels Technical Review 296

CIO

MARCH 5, 2024

Right now, according to IDC, just under half (49%) of data is stored in a traditional data center. But even though the largest share of data is still in the data center, the momentum is clearly with the cloud and the edge. The rest is stored in the cloud (29%), on the edge (19%) and a variety of other locations (4%).

Disaster Recovery 275

Disaster Recovery Scalability Cloud Data 275

CIO

DECEMBER 17, 2023

Contact centers are foundational to customer experience, but a lot of businesses get stuck during the haze of the holiday season. Companies are under immense pressure to keep their contact centers moving at breakneck speed while leveraging the same resources, or even less.

Authentication 312

Authentication Artificial Intelligence Artificial Inteligence Innovation 312

CIO

MARCH 26, 2024

Even if printing is on IT’s radar, their time and resources are often barely enough to keep on top of day-to-day management tasks. HP can help optimize costs, maximize resources and personnel, and reduce the hassle of print management. There’s little time and not enough people for all current and new projects.

Data Center 235

Data Center Authentication Cloud Sustainability 235

CIO

OCTOBER 23, 2023

All of these present challenges for IT professionals within their day-to-day activities in data centers. Rather, it’s a different way of looking at how to create value – eliminating waste and improving the productivity of the resources we do use. It’s a win-win scenario when moving to an as-a-service model.

Sustainability 239

Sustainability Energy Technical Review Data Center 239

CIO

APRIL 4, 2024

There’s an entire Resource Center of curated content that you can find on our event platform once it goes live. The conversation features Jyotika Singh, who will rejoin us in a new discussion at the event along with Keith and Jason Mars, Associate Professor of Electrical Engineering and Computer Science at the University of Michigan.

Analytics 258

Analytics Generative AI Data Artificial Inteligence 258

CIO

FEBRUARY 13, 2023

Establishing a Cloud Center of Excellence is one way to ensure that these concerns are continuously and consistently managed, no matter where you are in your cloud transformation and as business needs evolve. What does remain the same is the cloud concerns the organization must manage, such as cost, performance, security, and app delivery.

Strategy 343

Strategy Cloud Policies Technical Review 343

CIO

APRIL 11, 2024

states received warnings from federal Medicaid officials that their lengthy call center wait times could be causing people to hang up – and give up – as they attempted to renew their coverage. The pandemic exposed a lot of these gaps, and many still exist today. In 2023, nearly one-third of U.S.

Government 229

Government Innovation Transportation Analytics 229

CIO

FEBRUARY 28, 2024

The rise of streaming and enterprise cloud adoption have driven an explosive surge in computing demand, giving rise to data centers around the world. As data centers grow, so does the demand for power. California has been in a drought for many years, so NTT is very conscious of how resources are used.

Data Center 130

Data Center Sustainability Data Energy 130

CIO

OCTOBER 23, 2023

To get the compute resources they need while also optimizing energy efficiency, some enterprises—and the service providers they partner with—look to position data centers in colder environments, far away from major population centers. Like all other Equinix data centers in Singapore, SG5 has 100% renewable energy coverage.

Sustainability 295

Sustainability Data Center Energy Technical Review 295

CIO

OCTOBER 23, 2023

With the paradigm shift from the on-premises data center to a decentralized edge infrastructure, companies are on a journey to build more flexible, scalable, distributed IT architectures, and they need experienced technology partners to support the transition.

Sustainability 300

Sustainability Data Center Technical Review Energy 300

Crunchbase News

APRIL 25, 2024

But the brilliant gleam of that potential is preventing us from clearly seeing a huge concern — we may not have enough electricity to power the growing number of AI-focused data centers. But renewable energy isn’t a great fit for data centers, which need a consistent power source to stay running.

Data Center 87

Data Center Sustainability Data Energy 87

CIO

JULY 18, 2023

We have invested in the areas of security and private 5G with two recent acquisitions that expand our edge-to-cloud portfolio to meet the needs of organizations as they increasingly migrate from traditional centralized data centers to distributed “centers of data.”

Data Center 231

Data Center Cloud Data Storage 231

CIO

FEBRUARY 26, 2024

The CAPM requires passing a proctored exam at an approved test center or online. Students and members receive other benefits as well, including member pricing on other resources and services. CAPM holders will need to earn 15 PDUs every three years to maintain the certification. With approximately 1.5

Training 246

Training Project Management Handbook Education 246

CIO

APRIL 1, 2024

However such fear, uncertainty, and doubt (FUD) can make it harder for IT to secure the necessary budget and resources to build services. You’ll build a cohesive strategy, centered around business use cases agreed upon by the C-suite, line of business leaders, and other key stakeholders. But how do you get there?

Generative AI 334

Generative AI Innovation Artificial Intelligence Artificial Inteligence 334

CIO

JUNE 20, 2023

Dollars are moving to purchasing new energy-efficient hardware or devoting resources to optimization efforts or changing where HPC workloads are run. At Durham University, this principle is fundamental to providing HPC resources. Dell Technologies, NVIDIA, and Intel are supporting these organizational efforts. IT Leadership

Sustainability 258

Sustainability Performance Energy Hardware 258

CIO

APRIL 24, 2024

First, we remain steadfast in our decision to focus our resources on R&D, and continuing to develop a true, seamless private cloud experience for customers through VCF – one that is competitive with the public cloud. There have been many questions about how we’re putting this feedback into action.

Marketing 223

Marketing Data Center Cloud Metrics 223

CIO

MARCH 7, 2024

My strategy was to put Salesforce at the center,” says Beltzer, who helped launched RBC US’s journey to Microsoft Azure and AWS in 2018 when he joined the company. Its primary care organization provides care to more than 300,000 senior clients under two brands — CenterWell Senior Primary Care and Conviva Care Center.

Industry 325

Industry Cloud Generative AI Healthcare 325

CIO

AUGUST 1, 2023

Data collection on tribal languages has been undertaken for decades, but in 2012, those working at the Myaamia Center and the National Breath of Life Archival Institute for Indigenous Languages realized that technology had advanced in a way that could better move the process along. “We

Culture 246

Culture Software Review Technical Review Programming 246

CIO

AUGUST 18, 2023

With four high-performance data centers, including facilities in Cologne, Dusseldorf and two in Hamburg, plusserver is well known for its ability to address the most demanding data sovereignty needs in Germany and throughout Europe – a fact underscored earlier this year when it earned the VMware Sovereign Cloud distinction.

Cloud 234

Cloud Data Center Sustainability Energy 234

TechCrunch

SEPTEMBER 8, 2022

There’s a large education gap in Vietnam between urban centers, which have access to more resources, and the smaller cities and rural areas where 80% of students live. Edupia’s closest competitors are therefore offline learning centers, but unlike brick-and-mortar schools, it was able to scale quickly across Vietnam’s 64 provinces.

Education 246

Education Healthcare Resources Marketing 246

Confluent

SEPTEMBER 15, 2023

Data streaming breaks down silos and fosters innovation across financial services, including risk, capital markets, consumer banking, payments, insurance, and more.

Banking 62

Banking Insurance Resources Data 62

CIO

OCTOBER 31, 2023

It pivots away from the “trust but verify” philosophy of the past and treats every entity as a new security perimeter that needs to mutually authenticate itself before gaining access to any resources. Zero-trust security principles can be a game changer for your security posture at the edge.

Data Center 299

Data Center Healthcare Infrastructure Architecture 299

CIO

APRIL 25, 2023

The Great Theory part is that by charging cost-center managers for the IT resources they use, their decisions about what to ask IT for will be more prudent. Or, IT can get granular, computing unit costs for each type of IT resource, monitoring consumption of those resources, and multiplying consumption by unit costs.

Budget 266

Budget Project Management Product Management Leadership 266

CIO

MARCH 25, 2024

With the cloud becoming the new data center and SaaS the new application stack, ensuring the availability and reachability of applications now requires monitoring, managing, and troubleshooting the new enterprise network: the internet.

Internet 204

Internet Performance WAN Data Center 204

CIO

JANUARY 31, 2024

The technology enabling this powerhouse The Dawn Phase 1 supercomputer runs 512 4 th Generation Intel® Xeon® Scalable processors and 1,024 Intel® Data Center GPU Max 1550 accelerators on 256 Dell PowerEdge XE9640 server nodes. needs leading-edge computational resources so that its research community can compete on the global stage.

Artificial Inteligence 283

Artificial Inteligence Artificial Intelligence Research Energy 283

CIO

JULY 9, 2023

Headquartered in Grand Rapids, Michigan, US Signal is the largest privately-held data center services provider in the Midwest. We believe it’s possible to build and operate data centers in a scalable, environmentally friendly way,” adds McCormick. We don’t see sustainability as a box to be checked or a trend to follow,” she says.

Sustainability 199

Sustainability Disaster Recovery Data Center Energy 199

CIO

FEBRUARY 13, 2023

The hospital is using automated voice and AI technologies to deploy virtual chatbots in its call centers and is making “significant investments in Salesforce” to better understand its consumers from a CRM perspective, Fleischut says. On-prem infrastructure will grow cold — with the exception of storage, Nardecchia says.

Budget 363

Budget Artificial Inteligence Technical Review VR 363

CIO

MARCH 7, 2023

The new resources have come at a 30% to 40% additional cost but there has only been an incremental y-o-y increase of 10% to 12% in our budgets.” Today we are getting resources with half the experience at the same salary as an employee with over 20 years of experience in the company.

Travel 258

Travel Budget Banking Resources 258

CIO

MARCH 15, 2024

The CDAO was formed through the merger of four DOD organizations: Advana, the DOD’s big data and analytics office; the chief data officer; the Defense Digital Service; and the Joint Artificial Intelligence Center. In addition, the CDAO began offering a new Digital On-Demand service in November to improve AI knowledge in the military.

Artificial Inteligence 298

Artificial Inteligence Artificial Intelligence Big Data Analytics 298

CIO

DECEMBER 21, 2023

The public cloud imperative For many organizations, regardless of size or industry, the public cloud has become an essential resource for critical operations. The latest advancements include: Real-time resource discovery enables native integration with AWS to automatically locate VPCs, subnets, and EC2 resources.

Cloud 239

Cloud Policies AWS Firewall 239

CIO

APRIL 17, 2024

Some of the platform’s components include the Design Center, which enables enterprise users to create integrations and APIs, the Exchange that helps share integration assets, the Flex Gateway, API Manager, and API Governance modules to manage integrations. MuleSoft, acquired by Salesforce in 2018 for $5.7

Generative AI 311

Generative AI Enterprise Airlines Software Review 311